: Channel 529 (HD NBC) Issues
2008-09-16, 10:40 PM
Before I call rogers, does anyone have a ticket number I can give them to show others have reported the problem.
Last night Leno started off with no audio. I recorded it on 524 later & it was perfect. I also got alot of freezes during Conan on 529.
2008-09-17, 02:00 PM
I called Rogers. It is a know issue & they advised they are working with the broadcaster to have it fixed but have no idea how long it will take. They will call me when it is fixed. If it drags on I will start asking for service credits like I did with the Fox issue. For reference my ticket is C3604476.
I hope I'm not speaking too soon, but it appears that the problem may have been fixed. Last night I watched Leno and it did not happen a single time. Hopefully, that's it.
2008-09-20, 12:04 AM
I got a phone call from Rogers saying the problem has been fixed. I also watched Thursday's recording of Leno's show & it was fine.
I did speak too soon; it seems that the problem is back. For a few days, I haven't seen it at all, but tonight during the Leno show, the same thing happened several times. Audio dropouts, which lasted for a few seconds, with some picture distortion at the same time.
2008-09-24, 10:23 AM
I'm in Kitchener and it's been happening to me since the weekend of the 12th.
It started heavy with NBC and specially on SNF but the thing is that it seems to have migrated to other channels now to like Fox more and more.
I noticed to that it changed from being cut off totally to pixelation. but the problem remains no doubt. I though I was the only one but seems that's not the case.
Yes, it does look a little bit different than before, with more pixellation involved. The audio still drops out completely. I am talking about HD NBC (529). As far as I recall, for me it started a few days before that weekend of the 12th, but it seemed resolved about a week ago. Now, it is back again.
As far as other channels, in the last 2 or 3 days I have noticed some glitches, in the form of pretty heavy pixellation, that does not last very long, maybe a second or so. It does not affect the audio, not yet, that is. I have seen it on HD CBS (528) and HD Fox (531). It might be other channels too. Combined with those other issues of splitting recordings, discussed in an other thread here, this is all very frustrating. I wonder if this should be reported to Rogers only (they don't seem to care very much and are usually playing ignorance), or CRTC maybe, as well?
2008-09-26, 04:16 PM
It seems to be a bit better now, I'm still getting some smaller audio drops but no image blackouts or freezing. Also the pixalation is much better.
Anyone else ?
Yes, it seems to be somewhat better. Still getting a few audio dropouts here and there. I don't know...we'll see.
Do you guys still have these issues? For me, they are intermittent, but still there. For example, during the Leno show, it would happen once or twice. The sound drops out and the picture freezes. It lasts for a couple of seconds, but it usually happens in a series of these short dropouts, over a period of about 2-3 minutes.
I have also noticed this same problem on HD CBS (channel 528) and HD Fox (channel 531).
2008-10-09, 12:09 PM
I still have issues on and off with freezing and audio dropouts, I've noticed it happening mainly on the US HD networks.
2008-10-09, 04:51 PM
yeap it's still happening to me on different channels to, mostly HD though. Sometimes it seems better other times not.
2008-10-09, 09:14 PM
I haven't had this problem for a while, but tonight during Earl and The Office it was pixellating/freezing every couple of minutes, audio drop outs and stuttering etc.
Not sure if it did it during Kath and Kim as I had to change the channel after the first couple of minutes..... drek.
2008-10-10, 11:12 AM
I was having the same problem on 5 or 6 channels, especially HD CBC. Rogers service came in yesterday and changed some wiring (the cable coming out of a splitter was crimped and he did something to the cable outside too). Works very well now.
Extremely heavy pixellation, macroblocking and stuttering all day today on HD NBC. The sound seems to be okay (no dropouts), but the picture is worse than ever. Definitely not watchable. Wonder if they will ever fix this crap. :mad:
Do you guys still have these issues with short audio dropouts and picture freezing and/or pixellation?
I am now seeing it pretty much across the board. I've experienced it on quite a few channels (507, 515, 528, 529, 531). It does not last very long. For example, within a 1 hour show, it will happen once or twice, maybe three times. When it does, it lasts for about a minute or so, as a series of short video/audio glitches. Pretty frustrating.
Since most of the time I am watching recordings from my 8300HD, rather than live TV, I'm also suspecting it may be something with the drive inside. But than again, I've seen these very same issues watching live TV a few times.
I don't really know what to think anymore. Every time I call Rogers, they tell me that they haven't heard about these issues (so hard to believe) and a few weeks ago when they sent a technician to my place, he couldn't see anything wrong with the installation or the signal strength.
2008-10-14, 07:47 PM
Yes, I continue to get it but just on Ch 529 (NBC-HD Detroit). The freezing here occurs on both my 3250 and the 8300HD.
It happens in a frequency as high as 10 seconds between freezing, or in 60 or 90 second intervals. It can usually be 3 mins between occurences, but never less often than 4 or 5 mins.
I called Rogers back on Friday the 10th of Oct and they were going to escalate the problem to the 'engineers' to review but said there was no signal loss/degradation at the time. I don't know if their monitoring of the issue was a snapshot of the signal or if they monitored it for a few mins.
If it's not better tomorrow night, I'll call again. If a tech comes out, I can show him exactly what was happening and the frequency as I PVR'd both Earl and Office last Thurs.
2008-10-14, 08:41 PM
OK so it's not just me then. Heros HD has been horrible the last 2 weeks that I have recorded it. Thought I was going to have to record it on Global...ugghhh!
Thats about all I watch on NBC (HD Detroit).
Forgot live or recorded makes no difference..tuned in for a few minutes live last night...freezing and audio drop out galore.
If a tech comes out, I can show him exactly what was happening and the frequency as I PVR'd both Earl and Office last Thurs.
That is exactly what I did a few weeks ago; I showed a few recordings to the tech who came to my place. Actually he even saw it live, as it happened a few times, while he was still here. He didn't have a clue, obviously the signal strength was okay and he said that Rogers' engineering will have to get involved. Still no resolution yet.
Thought I was going to have to record it on Global...ugghhh!
That is the reason why I started watching a few of these shows on the Canadian stations. They are simsubbing and ruining the whole thing anyway. But the surprise part this last Monday was that I had this same issue (freezing, pixellation, audio dropouts) even on Global, during "Heroes". It may be a result of the actual broadcast coming from Buffalo already being screwed, I don't know. The sad part is, as I said before, this same thing is now affecting more channels, in my case.
2008-10-15, 06:33 AM
With the PVR, I could record NBC from the Seattle HD feed to watch later, but that's kinda not the point.
I get this happening regardless of it being a network feed or the WDIV news or other local programming, so it would appear to be a Rogers issue as opposed to an 'original broadcaster' issue.