lifeguard23
2008-06-02, 02:28 PM
I am currently using a 3416 PVR from Shaw (bought from FUture SHop with 5 year extended warranty) and, with the exception of occasional remote delays and sound drops, it works pretty well. The PVR is about 45% full. On Friday afternoon it was working fine. I had watched about 1 hour 45 min of Lost before I had to go out of town for the weekend. I got back this morning and went to watch the remaining 15 minutes of Lost.
When I turned on my system, the guide and live TV worked fine. When I opened up my PVR recordings, my entire listings were there. I selected LOST and it jumped directly to where I had left off (1:45), however it was just a black screen and the FF, REW, etc. buttons on the PVR didn’t work. I switched back to live TV and the screen was still black until I switched channels or used the guide at which point it seemed to work fine. I then tried to watch other recordings I had stored, and everytime the same thing happened.
So I called Shaw and the support rep said he had heard of this happening before, so he had me unplug the box for 30 seconds or so. I plugged it back in and it was still doing the same thing. He then said he would reset it from his end, which is when the problems began. He sent the command and after about a minute or so a “0” appeared on the far left of the LCD display. He asked me to turn on the box, but I couldn’t (neither the remote nor the power button on the box would work). He said he was going to send another reset to the box, but the same problem was still there. He then had me unplug both ends of my cable cord from the wall and box and then plug it back in (I thought he was running out of ideas at this point). He then said he was getting a low signal in my area so I should unplug the box for 30 minutes and then try it again. I told him I had to leave for work so he said to leave it on and he would attempt to reset it later today. I asked him what the Zero on the LCD meant as I assumed it had to be a fault code of some sort and he said it was just a standard error. He said that the signal may have dropped half-way through his reset command which caused the problem. SO now I’m left with a $700 box that can’t be turned on or off and has a ZERO on the front LCD display.
I’m hoping that when I get home it will be working fine, but if not, I want to have some idea of how to approach the customer support when I call them. As far as I can tell, Shaw has caused my box to completely fault to the point that I can’t even use it.
When I turned on my system, the guide and live TV worked fine. When I opened up my PVR recordings, my entire listings were there. I selected LOST and it jumped directly to where I had left off (1:45), however it was just a black screen and the FF, REW, etc. buttons on the PVR didn’t work. I switched back to live TV and the screen was still black until I switched channels or used the guide at which point it seemed to work fine. I then tried to watch other recordings I had stored, and everytime the same thing happened.
So I called Shaw and the support rep said he had heard of this happening before, so he had me unplug the box for 30 seconds or so. I plugged it back in and it was still doing the same thing. He then said he would reset it from his end, which is when the problems began. He sent the command and after about a minute or so a “0” appeared on the far left of the LCD display. He asked me to turn on the box, but I couldn’t (neither the remote nor the power button on the box would work). He said he was going to send another reset to the box, but the same problem was still there. He then had me unplug both ends of my cable cord from the wall and box and then plug it back in (I thought he was running out of ideas at this point). He then said he was getting a low signal in my area so I should unplug the box for 30 minutes and then try it again. I told him I had to leave for work so he said to leave it on and he would attempt to reset it later today. I asked him what the Zero on the LCD meant as I assumed it had to be a fault code of some sort and he said it was just a standard error. He said that the signal may have dropped half-way through his reset command which caused the problem. SO now I’m left with a $700 box that can’t be turned on or off and has a ZERO on the front LCD display.
I’m hoping that when I get home it will be working fine, but if not, I want to have some idea of how to approach the customer support when I call them. As far as I can tell, Shaw has caused my box to completely fault to the point that I can’t even use it.