: CIA / Cybersurf VoIP Service Review and Discussion
2007-02-13, 09:39 PM
http://voip.cia.com/provision.php?MAC=XXXXXXXXX cut and paste that into your browser with your mac address replacing the x's. This will give you the settings your modem has been set to, also you can view the admin and user passwords set for the modem..ie.
Goodluck.. now onto tinkering with cia's Modem..
2007-02-14, 04:09 PM
Check the provision and you'll find your displayname/username/password. Works with X-Lite to make outgoing calls (don't register - outgoing only) - haven't tried Asterisk, could be a bit tricky trying to set up for incoming...
2007-02-16, 03:00 PM
just recently i'm not getting any time and date information on my caller id, is that a problem with cia or with my phones.
i'm located in nw calgary
2007-02-17, 02:24 PM
I have a CIA VOIP Local Phone service, and I am trying to do such thing, to use the second port Line 2 on the SPA2100 ATA to setup for a different VOIP provider like voipbuster, voipstunt, etc...
So far I was able to ****73738# then 1 to factory reset ATA,then it was possible with 192.168.0.1 to get into admin page
Of course all the CIA settings were lost, so I needed to connect to them to re-provision ATA to make it work on Line 1.
But now I have to pass username/password page to get to admin
Now 2 of my ideas:
1) After factory reset again (so access is open) I manually enter all the needed setting for CIA VOIP (get it from suggested http://voip.cia.com/provision.php?MAC=xxxxx)
and see if CIA VOIP would work on Line 1 ????
If it does, then very likely it is possible to get Line 2 port work
2)After the provisioning, If I am able to pass the username/password page, then maybe possible to configuring Line 2 port
Since I purchased and own this SPA2100 ATA it would be nice to use Line 2 port for something else, wouldn't be ?
Any suggestions, advise is appreciated !!
2007-02-27, 08:39 PM
I have had so many difficulties with this company and their "services" that I have tried to file a complaint with the CRTC, but VoIP is not regulated by them.
I have finally tried to harness the power of the internet to help customers either thinking of signing up with Cybersurf / 3Web / CIA.com or already paying for services.
See my complaint here: http://www.thesqueakywheel.com/complaints/2007/FEB/complaint12018.cfm
2007-02-28, 11:10 AM
I currently have CIA service and as of this morning, my phone service is not working (but the Internet connection is still active and going). The green light on my voice terminal keeps flashing. I've done several reboots of the voice terminal but still cannot get the green light to stay solid so my phone can get a dial-tone.
Anyone else experiencing the same thing?
"I'm in the ottawa area"
2007-03-02, 05:05 PM
Has anyone tried to upgrade the firmware to the latest one from linksys. Will it still work with CIA if I do that?
2007-03-07, 10:45 PM
I had bad experience in full with CIA, thought it's the past but then all went down for 12 hours. I could not use my calling card over the phone. The touch tone and fax signal are distorted AFAIK over VOIP line. Now I can not access my message box for it asks password. I try but it says incorrect. May it be the distortion of touch tones over VOIP or I messed my password? HELP me for there should be tons of good messages I hope :)
2007-03-08, 02:13 PM
OK the password was my tel #. How inventive they are!, it was a fine print on one of 3WEB (not CIA) help pages .
Subscribe now and you get great benefits and savings where there are no catches at all, we jus rob you out of your money, instantly and without ceremonies.
2007-03-17, 04:17 PM
Just to let y'all know, CIA has split its current Internet/Voip service. You now can just get the VOIP service (to work with your existing internet connection) for $9.99 .. unlimited local calling.. (but only a few call features, $1.95 per extra calling feature other than the 3 they give you for free.. Call return, call display, etc).
Or you can go with their current service (home phone premium).. $39.99 .. Voip/Internet (which includes all calling features)
"Yup, new home phone plan"
2007-03-17, 06:35 PM
By george it works.....
I never was able to contact CIA by phone ( over 1 month of attempts ).
The issues with the VT crashing and losing internet connections was due to QOS issues. This can be fixed by manually throttling your upload/download connection limits.
An e-mail angel named Donna guided me through the mire and had my 2nd ip assigned solving my issues.
A big thank you to Squirreldip for the aid.
Now that everything is working, I can give this service a fair chance.
I will give it a few months before giving the thumbs up or down. If you are not very computer savy, take the advice of others and wait until the customer service response times are fixed before using this service.
I have same problem with yours.
I got Motorola VT1005s last week, but it crashes everyday and I have to check its status and reboot frequently. I shut down all P2P softwares but it seems the problem still exists. I have sent several emails to email@example.com, but no response and the customer service callcentre is always busy.:(
Could you please tell me how to get help from CIA/3Web or someone else? Or could you please tell me how to solve this problem? Thanks.
2007-03-22, 01:04 AM
I give CIA/3web and whatever else they're calling themselves 3 thumbs down. If you are thinking of signing up with them do yourself a favor don't.
2007-03-22, 01:09 AM
I have a phone line with CIA, I can dial out but no one can call me. And CIA says it's a problem with Telus and I have to call them and fix it?? But the line is with YOU...
Anyone else have this problem?
'I have a phone line with CIA, I can dial out but no one can call me. And CIA says it's a problem with Telus and I have to call them and fix it?? But the line is with YOU...
Anyone else have this problem?'
I have just switched back to BELL today. I still have internet with CIA, so I can still make outward phone calls via my CIA VOIP. But people calling me will connect through my regular bell phone line. It is 2 separate things. CIA has not transfered your phone number to your VOIP yet. So people dialing will call the regular line phone. Who is responsible ? Who cares ? CIA should fix it.
They are quick to blame others for their problems. They blamed motorola for not sending them modems, Videotron for slow connections, for lost connections, for bad voice quality, for sending them late bills (so they sent my bills late).
They think I must have viruses, did not connect my stuff properly, use too much bandwdith (even when my computer is shut down !!!) to try to excuse the poor quality of my phone. People have been complaining to me since the beginning.
Their CS is inexistent, there has even been rumors that they don't answer phone calls from their own customers (they can see who is). Only way I have been in contact with them is through e-mail. Last year, I was able to talk to them but after waits of 50 + minutes.
<I got Motorola VT1005s last week, but it crashes everyday and I have to check its status and reboot frequently. I shut down all P2P softwares but it seems the problem still exists. I have sent several emails to firstname.lastname@example.org, but no response and the customer service callcentre is always busy.
Could you please tell me how to get help from CIA/3Web or someone else? Or could you please tell me how to solve this problem? Thanks.>
Try this link:
2007-04-14, 05:23 PM
Sounds like (from reading this thread) 3web doesn't provide such a good service after all. :(
I considered them couple of times in the past to privide internet for me...
But i think after reading this thread, i will stick with Shaw and MTS here in Winnipeg, .. to provide internet for me .. (just will try to get some Special offer from either of those, and if they can give it to me, i will just "internet-hop" back and forth, from one to another) :)
2007-04-19, 04:49 PM
Any content cia/3web users on this forum? I've had voip and internet for a month now and have had no issues whatsoever. Except for a setup one that's not an issue really more of a customization... anyone using their voip adapter behind a router?
First of all, you have to login to the myaccount cia page and enter the mac address of your voice terminal. That went fine.
works fine. But i'd rather not have all my download traffic go through the voip adapter. I'm not worried about it's ability to prioritize voice traffic.
modem->router->voip and with computer connected to router as well does not seem to work. Computer works fine but the motorola vt1000 voip terminal gets stuck at stage 4 'registering with voip provider'. Is there a way to fix this with CIA's current service? The motorola documentation says to just hook it up and it should work. But who knows what else CIA did on their end.
I've found numerous posts through google from late 2005 and early 2006 about issues with voip adapter crashing or being put behind routers but it seems cia was changing the way the service authenticated itself. One person speculated that cia was going to REQUIRE the voip adapter be put in front of the router just to cut down on service calls but there was no official word.
Can the router be preventing the voip terminal from registering it's own mac address with cia? Has someone found you have to forward a specific undocumented port to the voip terminal? Maybe it really does use some service that is not supported by the router's NAT. Just guessing.
Anyone have this working? Any thoughts appreciated.
2007-04-19, 06:10 PM
I just discovered this new offer: unlimited long distant calls within Canada free !!! from CIA.com .Just wondering this offer applies to new customers or also existing customers???
2007-04-20, 01:32 PM
Request a 2nd ip from cia. Then go Modem -> Switch -> Switch P1 (voice terminal) -> Switch P2 (router) -> Computer
Thats the only way I think its known to work
2007-05-06, 04:18 AM
After getting the initial problems resolved with the 2nd IP and poor customer service, I gave it some time to see how thing went. Here are my findings as I promised earlier.
At first the phone connection was noisy and difficult to use at times. It now seems to be fixed. The internet connection has not slowed or been down even for a moment. ( a pleasant suprise )
3web buys service from local providers and then offers it to you at a lower price. It seems that if your local provider is reliable, so will CIA or 3web be.
The problems with the phones seem to be worked out.... ( at least in the west )
All in all...... I am satisfied with my service. ( as long as I never have to contact them for any reason )
In answer to an earlier enquiry:
I hold shares in this company. I emailed investor relations and advised them that I was experiencing sheer frustration in contacting customer service. I advised them that I would be dumping all of my shares and advising others to do the same if my concerns were not addressed. I was contacted within a few days. Coincedence??????? Hmmmmmmmmm. Maybe
Good luck to those who are new to this service..... especially the P2P's or the online Gamers. You need that 2nd ip and you need to follow the advice states in previous pages. The service seems works well once the bugs are worked out......... But they are really angry bugs :o