On March 25th I received a call regarding my Unlimited data to go wireless internet package. I was told that my UNLIMITED data package ($75.00/month) is being discontinued due to EXCESSIVE use. Excessive use was never defined by the provider of the dervice, Bell Aliant, during my 4 months on the service.
The option I was left with is...remain on the service but be moved to a 1 gigabyte data plan for $60.00/month and pay $1.00 per megabyte over that.
Considering that my data usage averaged 23333.45650475 meagabytes per month in my 4 months on the service I would be left with a bill averaging $23392.47 plus tax per month for a total of $26433.49. If this seems ridiculous, it is.
I was sold an unlimited data package. I spoke with Aliant CSR's while I was researching the product and I was assured repeatedly that there were no limits on the amount of data that could be downloaded. Now my service is being discontinued. A resonable person would presume that unlimited means just what it says "unlimited".
How can a user EXCESSIVELY use a product that is advertised as being UNLIMITED?

The text above was sent to the Comissioner for Telecommunications and the Competition Bureau.