Hi: I am new to the forum and new to the HD world. I have rogers basic digital cable with no vip packages at the moment. I have the sa 4250hd box. The rogers tech came out to the house and had to run a new line because my signal strength was way to low. I now get a reading of 36db to the tv. My question is why do I sometimes get some channels one day then lose it the next. I had CityHD before now just a grey screen. I did not get globalHD now I do. Should I always get all the HD channels all the time or do they shift it around. I believe I have the box set up properly as outlined in this forum but will recheck tonight. Also is there a complete list of the channels I should be able to get with the basic digital package. I have the box setup with the composet cables.

Thanks

You should always get the HD channels available to you. The wind storm and other issues the past couple of days have caused problems with certain channels. I believe City was down for a while and all of the Buffalo channels were not available for a while due to the wind. This was discussed in other threads in this forum. See the following for Rogers HD Offering:

http://www.digitalhome.ca/forum/showthread.php?t=76073

Please also see the following post, useful for newbies to the forum:

http://www.digitalhome.ca/forum/showthread.php?t=57741

Thanks I will do my homework on the other threads you mentioned. Thanks for the responce.

just a few comments..

Basic Digital Cable package does not include HD Channels
http://www.rogers.com/web/link/ptvBrowsePackagesFlowBegin?forwardTo=landing

An HD box + an HD Package + Component or HDMI cables between the STB and the TV are required to view HD channels properly.

Wind cannot effect the CITY feeds, Rogers uses a fibre feed right from the CITY studio. The studio feed is split to Rogers, encoded at 18.5Mbps, and sent on the Rogers fibre to the headends. If CITY was pulling content from a satellite downlink, that may be effected. I suppose, if that fibre had a bad splice in an aerial FOSC that was banging around in the wind, it might be possible.

There are situations where the HD channel processor will revert to SD when there are problems with the HD feed.

36dB !!! signal level is WAY too high. If the tech told you that, he probably read it off the STB diagnostic screens, and meant 36dB signal-to-noise ratio.

Basic Digital Cable package does not include HD Channels....An HD box + an HD Package + Component or HDMI cables
Clarification: wh33lman, if you read the first link in post 42, you'll see that no "HD package" is required to receive over half of the HD channels available, just an HD STB.

Hey all,

Just picked up the 4250 HD terminal. Replacing the 3250HD but I'm having some sound issues. I have this hooked up to a home theater system and every time I switch channels, I would get a very brief static sound from the Front right Speaker. The sound is hooked up through a digital optical cable. I tried switching to a HDMI cable and the problem is still there.
If I use the supplied analogue audio cables to connect to the sound system, there are no issues but then I would no longer get the 5.1 sound.
If I do a direct connection to the TV, there is no static.

No problems with the 3250. I even had the 4250 replaced so it can't be the box.
I can't seem to figure out the problem and neither can Rogers. Any ideas? :confused:

I have encountered this issue several times. It's often related to the HTiB or AVR you are using. Can you use the coaxial audio cable as a test? What is the make/model of the AVR/HTiB? There are sometimes minor incompatibilities between certain pieces of equipment that can cause these sorts of problems. If the static sound is not too large, I'd just learn to ignore it.

Last time I encountered the issue was with an SA3250HD. Perhaps try a cold reboot? Unplug/replug.

The following post may be of interest to you as well, if you haven't read it already:

http://www.digitalhome.ca/forum/showthread.php?t=57741

Tried using a coaxial audio cable as you suggested. Same problem. I'm using a Samsung HT-AS720 HTiB. Looks like I either have to live with the problem or lose out on the digital sound.

Interestingly, the last time I encountered the little static issue it was with a Samsung HTiB. The HTiB also had a pretty significant delay (several seconds before sound came back) when switching channels from DD2.0 (decoded to DPLII) to DD5.1, left as is.

Hi,

I just got a 4250 (have had an HDTV for some time, but just now making the switch from my old SD STB), and while it generally seems to work quite well, I have twice encountered, seemingly at random, the message "Copy Protection - DVI/HDMI output has been blocked". Pressing Exit gets rid of the message, and the HDMI connection seems to operate normally. Note that while I do have a DVR/DVD recorder device hooked to another output of the STB, the HDMI cable goes directly to my TV. Any ideas what this could be? Thanks.

This happens to a lot of people. Please see the following post on the topic of HDMI issues:

http://www.digitalhome.ca/forum/showthread.php?t=71112


Please also see the following post, useful for newbies to the forum.

http://www.digitalhome.ca/forum/showthread.php?t=57741

57,

Thank you, that helps a lot. So I guess the solution is just to wait for HDMI to mature? Too bad I wasted about $200 on a "good" HDMI cable before coming here... :(

Can you take the cable back? You can purchase one from a computer store for about $20, or on-line for even less:

http://www.digitalhome.ca/forum/showthread.php?t=30452

Can you take the cable back?

I might be able to, except that I don't happen to save receipts for anything. Yep, I'm a clever bloke...

I picked up a new 4250 about a week ago from Rogers because my pace didn't function properly after the upgrade.
My hd rear crt hitachi is connected by component from the box and my toshiba dvd recorder with s video.
For the last two nights after an hour or so use the tv goes red and the picture disappears except for some red lines.
At the same time - if I watch cable through the dvd recorder all is well.
After turning the box off for about half an hour the tv with component is fine.
Is it possible that there could be something wrong with the component output of the box? It is a new box but fortunately it belongs to Rogers.
Any suggestions appreciated.
Thanks
Arthur

Make sure you check your connections are secure - unplug and replug the cables at both ends. See:

http://www.digitalhome.ca/forum/showthread.php?t=19694

After 2 years of living with jungle of component & RCA cables on my Sony Bravia 32" LCD I swapped boxes and was given a Pace 551,bought a HDMI cable(online).Until cable arrived used component cable with no problems.When I hooked up the HDMI cable the picture would flash on & off with no audio. I swapped the Pace for a SA 4250 and now everything works perfect except that I can't control the volume with the 4250's remote, is there something I can do the regain this ability?
Thanks.

Yes, you can programme the remote to control the volume on the device desired as indicated in the operating manual for the remote (small white booklet).

Please read the tips in the the following thread:

http://www.digitalhome.ca/forum/showthread.php?t=17719 Post 5 for volume.


Please read the following post, useful for newbies to the forum.

http://www.digitalhome.ca/forum/showthread.php?t=57741

I notice that with 480p, 1080i and 720p enabled on 4250 STB, pass-through mode for Samsung L375H model, 16:9 picture format, all SD channels are full screen but CNN HD channel 575 on Rogers is 4:3, not full screen, though the commercials are 16:9. I thought it should be other way around.

See: http://www.digitalhome.ca/forum/showthread.php?t=78701 for CNN-HD info.

I'm assuming that the rest of the HD channels are behaving properly.

http://www.digitalhome.ca/forum/showthread.php?t=76068

I tried searching for your model of HDTV, but came up empty. If this is an LCD, then there's no need to stretch the SD - watching SD as 4:3 will provide better PQ and no distortion. If it's a plasma, then sure - stretch the SD.