: Rogers SA 4250HD Owners Discussion thread
2010-02-06, 01:57 PM
the componenet inputs on your tv have seperate audio inputs, making a total of 5 connection wires. make sure you review your tv's manual and find out which of the audio inputs correspond to the component video input plugs, secondly, make sure the volume on your STB is set to "Fixed Out" not Variable, and make sure if it is variable, put the volume up, it could be muted. Thirdly, make sure you program it in such a way the Roger's remote controlls your TV's volume, and NOT your STB's volume, please refer to the instruction guild to verify this. lastly, try a cold reboot of your STB or try hooking it via coaxial F-Type Cable tv wire, just as a temporary measure to see if sound is working then undo it.
2010-02-06, 04:44 PM
The analog audio outputs should always be on. The digital audio is for sending the digital via HDMI or digital coax/fibre. There's a setting "audio: volume ctrl", which can be used to set the audio out at maximum, for use with the volume control on some other device. Have you tried that?
2010-02-07, 10:05 AM
I was a odd setting in the TV menu; needless to say, the Aquos menu language is pretty poor. Thanks anyways.
2010-02-07, 02:14 PM
Hey I have a question regarding my Rogers SA 4250HD box.
I have my remote control synced with the box and the television. When I select "CBL" from the remote, and power it on, the Rogers Box and the television turn on. That's all and fine, but here's the problem:
When I select "TV" from the remote and power it on (like if I'm playing XBOX), the TV turns on, but I notice that the cable box is on as well, even if there's nothing displaying on the cable box (except for the time of course).
So basically my cable box is always on.... And I don't want it to be. Any suggestions?
Nothing you can do, the cable STB is always "on". The off position is actually "standby", so that the unit can download IPG, etc. The difference in power between on/off is usually only 1 W, so I usually recommend programming the master power sequence to not turn the STB off, so that it's always on when the TV is on, and not out of synch.
2010-02-07, 05:44 PM
I have my PVR remote to turn the TV on/off only when the TV button has been selected and the PVR only when the CBL button is selected. With my bedroom TV, both are turned off and on at the same time. In my "office" where my computer monitor is connected to the 4250, the remote is again set to only control the STB, as there is no "TV" to turn on or off.
2010-02-07, 08:50 PM
that must be annoying... I have made a macro so i keep the remote in "CBL" mode, and it sends the on/off command to the TV, omitting the cable box" that way, you can keep the cable box always on, if u wanna get creative, you can make a macro called ON and another macro called OFF, and use the Discreet on/off EFC commands so that way your equiptment will not be out of "Synch"
2010-02-09, 02:32 PM
Hi Guys, I just joined this forum in hopes of finding an answer that Rogers has not been able to provide.
I bought a HD4250 Terminal at BB 2 weeks ago, I set it using the HDMI output, the box worked fine for a few days, then suddenly the HD channels started acting weird, only the HD channels, the INFO box would flash occasionally and the closed captioning would be flashing as well, but the other channels would be fine, only on the 500's the problem would exist.
I re-booted the box and the problem went away, but when i tried to order a movie using the ROD feature, the "A" button does not seem to work. I noticed that many people had a similar problem, but I have not been able to get a straight answer on how the issue was resolved. A rogers tech came to the house did a bunch of things and tests, but was not able to get the ROD to work on this particular box (I have a standard box and that works). He said that the box is not getting an IP address or not being seen by the Rogers network, any ideas? He said I should just return and exchange the box at BB, but I think that is just a lame excuse for not admitting that he did not know how to fix it, I am afraid that I will exchange the box and the problem will still be there.
Any help will be appreciated.:(
2010-02-09, 03:56 PM
Sounds as if it is stuck in Broadcast mode.. it is possible its the unit and not your line. One way to test that is take the working box from the other part of the house and connect it at that outlet... if it works fine, then it is the unit and I would return to BestBuy.
2010-02-09, 05:08 PM
I would also check Page 5 of the diagnostic screen to check the signal strength to that box...perhaps its out of range.
2010-02-09, 05:21 PM
cdn_chico, I have seen instances of box not getting an ip address which results in a few problems ...
- will not 'tune' in to certain channels
- 'on demand' will not work
There could be several possible reasons for the ip address not working - the only way is to eliminate each possible reason until you find the one that's causing your problem
- the box itself (when I had the problem I had to replace the box). If the std box works and the HD box does not then that pretty much indicates the problem is with the box but I'll list the other reasons as well (as much as I know anyway which may not be complete).
- cordless phones (especially the main base unit) nearby. Try disconnecting power to the main base unit if there's one in the same room.
- the cable itself could be the source of the problem (but again I would suspect that the tech checked it out).
- splitters preventing return signal to the headend (and again the tech would have checked this out).
There could be more but that's all I know.
You 'could' take the HD box to the other outlet (where the SD box is normally connected) and double check that way. The ip address is available on one of the diagnostic screens and it will be blank if it's not getting one.
If you need to know how to check the diagnostics, check here ...
I have a SA4250HD STB on a samsung plasma using HDMI connection. I use my remote to power on TV and STB simultaneously. Every now and then I get a screen when I first turn on that says the following
Yprpb output blocked
press exit to cancel
Its a little annoying and trying to determine what the cause is...since im not using component output not sure why this appears....I read somewhere this is a handshake problem but that doesnt make any sense to me.
See the following FAQ on HDMI issues. Stuff like this happens once in a while. There's also a list of "things to check" at the bottom of the FAQ
See also the following post, useful for those new to the forum - FAQs, Search Tips, Optimization, etc:
2010-03-02, 11:27 PM
I have the 4250HD, activated yesterday, and have hooked it up to my DVD recorder via composite cables as suggested on the Rogers site, but every time I turn the recorder on, and on every channel change, it says "DVI Alert - Your HDTV does not support HDCP, Please use YPbPr component connection to watch TV." Is there something in the settings on the box I need to do to get this working? Thanks.
2010-03-02, 11:37 PM
Have you tried rebooting the terminal? It fixed it for me on my 8300HD...
argento2665 If the reboot doesn't fix it, here's the FAQ on how to connect a STB and DVD recorder:
I assume that you're using HDMI to the TV - as indicated in the following FAQ, this can be problematical with DVD recorders and you may need to use component video to the TV from the STB:
http://www.digitalhome.ca/forum/showthread.php?t=71112 (Item 27)
Here's a post useful for those new to the forum - FAQs, Search Tips, Optimization, etc:
2010-03-03, 12:53 PM
I just notice starting from few days ago while watching movie network (550-552), the sound kept cutting off every 2mins during the entire movie, its for split second but its really annoying. It tends to have problem randomly, some movies are better than others. but max 20mins another cut-off at best. The pictures are perfect BTW. I had no problems watching the Olympics.
I have the rogers 4250HD connected via HDMI to XBR8.... also checked the cables are ok, and TV isn't the problem playing blurays and other hi-def content.
anyone have similar experience? Would it be the broadcaster's problem? I called rogers they don't seem to know... Just ask me to reboot...
2010-03-29, 11:53 PM
We purchased a Pioneer Pro-151 in December and have been enjoying a great picture with no issues. A couple of weeks ago, we attempted to order an On Demand movie, with no success. We called the technical support people at Rogers and were talked through a rebooting procedure twice. Plugging, unplugging... No luck, which is fine, but since then, I've noticed that the picture appears slightly softer than before. I've called Rogers and they verify that the signal is fine-- but I'm wondering if something could have happened to the set top box during the rebooting procedure. I'm considering purchasing one in an attempt to alleviate this concern but based upon issues I've read here, that has me cautious as well.
If anyone has any suggestions I would greatly appreciate hearing them as having the display not perform to past levels is quite annoying... especially with hockey playoffs, Masters golf, etc. just around the corner.
2010-03-30, 12:24 AM
" I've noticed that the picture appears slightly softer than before. I've called Rogers and they verify that the signal is fine--" but I'm wondering if something could have happened to the set top box during the rebooting procedure"
For what it's worth, I have found that with the 4250, the component output gives a sharper picture than the HDMI output does for my Panasonic Plasma.
2010-04-23, 12:51 PM
I recently had a 3250HD terminal that worked fine up until it crashed & wouldn't start up again.
I exchanged it at the store & they gave me the 4250HD terminal. I've never signed up for free previews or specialty channels, but now it seems I'm getting a bunch of these channels for free right now. I've noticed a symbol on some (but not all) of these channels with a little blue man symbol with his arms raised above his head on the info screen. Has anyone seen this before or know what it is?