: Rogers SA 4250HD Owners Discussion thread
2009-04-24, 02:30 PM
Hi Guys, I just got my Rogers 4250HD box running on a Sharp Aquos 42". I am running an HDMI cable and HD channels are perfect in 1080i (1080i icon lit on box).
Now, I see a lot of people getting this problem, I read a couple threads but didn't seem to get a clear answer.
I have no bars at all on the HD channels. But when I use my Guide or go to a normal digital cable channel, I get those grey bars on the LEFT and RIGHT side. It seems that people somehow set these channels to 480p or something?
How can I rectify this problem? I don't really want to use the ZOOM button because it cuts off programs. Is there a way to have the box automatically adjust depending if the channels are SD or HD? I was told from a Rogers technician to put the Picture Setting on "AUTO DVI" but the problem still persists. It's very annoying to have to switch inputs to watch SD channels and then change to HDMI to watch HD.
With an LCD, there should be no need to stretch the SD channels, since you have no burn in concerns. Stretching causes distortion and reduces the PQ. You can go into the settings and change the side bars to "dark" if you are on the 1080i/Fixed setting in the STB.
If you really want to have the TV stretch SD, then you need to enable 480i in the STB (in addition to 720P/1080i in the setup wizard) and use auto-DVI and have the TV stretch SD channels (it'll remember the stretch mode for SD and HD channels separately).
However, this will not stretch the upconverted SD programmes on the HD channels and if you stretch those, then many people forget to unstretch and then end up missing about 40% of the picture when they tune to a true HD channel.
I therefore suggest you watch 4:3 as 4:3 and 16:9 as 16:9 for the best PQ and no distortion. The guide is a 4:3 guide. Here are the relevant posts;
http://www.digitalhome.ca/forum/showthread.php?t=17719 Tips for SA STBs.
http://www.digitalhome.ca/forum/showthread.php?t=57741 Useful post - search tips, FAQS, optimization.
2009-04-24, 03:07 PM
Thanks for the prompt response and links 57, much appreciated.
I have no desire to watch the non HD programmes on the HD channels, so I won't have to worry about that. So just to make sure I understand correctly, I will have to go press the Settings button on the remote and go set the SD channels as 4:3 and the HD channels as 16:9 and it will automatically adjust to whatever mode required?
As for the guide, it should become full screen once this is fixed, and I won't have to switch inputs since Auto DVI will take care of it?
I don't think you followed what I said at all. The "settings" button has nothing to do with the aspect on your TV. You are misinterpreting what is done by Auto-DVI. All this setting does is passthrough the various formats to the TV - say 480i, 720P and 1080i, while "Fixed" will only allow one fixed format - say 1080i. This has nothing to do with the aspect on the STB.
You'll need to enable 480i in the setup wizard and enable auto-DVI. When the TV sees the 480i signal, you can stretch that signal using the TV's stretch mode, which will be remembered separately from the stretch mode the TV uses for HD.
Also, the guide will be stretched if the image is stretched and will remain 4:3 on HD channels, unless they are stretched.
Please also realize that not all 4:3 programming on HD channels is available on an SD channel. Again, I strongly suggest that you consider watching 4:3 as 4:3.
2009-04-24, 03:16 PM
I see what you are saying now.
How do I get into the setup wizard for the 4250 to edit the settings then?
EDIT: 2. Press the "Guide" and; "Info" buttons simultaneously (on the STB, not the remote).
That is how?
Please take the time to read the links in post 302. The information you seek is there - that's why I provided the links.
2009-04-24, 03:26 PM
You're right, sorry I just seen the PDF guide with all the information.
I'm a bit upset right now and just want it fixed..
I should be good to fix it now, thanks for your patience.
2009-04-24, 07:04 PM
I must thank you again 57! I set up the modes and now it switches resolutions based on what the feed is..
Rogers as well as their "TV Engineers" said it was simply my TV, but I knew it wasn't. Thanks so much!
2009-04-26, 09:20 PM
Hi everyone, I just got my 4250 yesterday, and today all the HD channels would constantly black out and then come back again now the tv is saying no signal. Called Rogers, rebooted the box, re-authenticated it, and it worked only for a few seconds until returning to no signal. Rogers is sending someone over tomorrow. Any solutions in the meantime? Thanks.
No signal usually indicates a problem between the STB and the TV, not with the Rogers STB. Here's a post on HDMI issues (assuming that's what you're using) and things to check at the bottom. Try unplugging the HDMI cable at both ends and reinsert it to make good electrical contact.
If this doesn't resolve the issue, tell us the make/model of your TV and any other details you can provide.
See the following post useful for those new to the forum - Search tips, FAQs, optimization, etc.
2009-04-28, 02:10 AM
Turns out it was a problem with the HDMI cable. After trying time and time again to fix the problem, I decided to try using the component cables supplied by Rogers and it's work like a charm now although I can't get two channels; CBC HD and Global HD. Any ideas on how to fix that? My TV is the Sony KDL40WL140, by the way.
Do a cold reboot of the STB. Check the Signal strength and S/N ratio of the affected channels, call Rogers.
http://www.digitalhome.ca/forum/showthread.php?t=17719 SA STBs.
Suggest you also review the second link of post 310.
2009-05-12, 01:33 PM
Hi there - Glad I found this forum! I have a 4250HD box. It's been more than 2 months now and I have been getting heavy pixelizing/tiling of the video and stuttering of the audio as the digital signal breaks down. Called Rogers. They sent a repair tech who quickly diagnosed the problem as a bad splitter in our basement. He replaced the splitter and took off. Problem solved for 2 days, then it started all over again. The cable box that serves our side of the street is a fair ways away. Anybody have any suggestions, short of telling Rogers to remove the box (which is my Plan B, by the way...)?
Check the Signal strength and S/N ratio on the affected channels (link in post 312). Perhaps they need to do more work than replacing the splitter.
Hello all, this is my first post, made only after spending considerable time on these forums and elsewhere.
I'm about to take delivery of my first HDTV -- a Samsung LN46A550 -- and I think I've done most of my homework, but I have two remaining questions.
1) My plan so far is to use component cabling between the Rogers STB (which I assume will be a 4250, I'm doing the swap of SD to HD box this week). Are there any downsides doing this instead of HDMI? What I've read so far suggests not, I just want to be sure.
2) Both the 4250 and the TV appear capable of upconverting, which combination will do it better? From reading some posts it seems that the Samsung does a good job of upconverting the signals it gets. Does that mean that I should configure the 4250 to do as little processing as possible (what appears to be the "pass-through" setting)? Or are there more-optimal settings?
I appreciate the time that people give to participate here. I can already see how 57's FAQ will come in handy at setup time, describing what the rogers manuals won't.
1. CV should be fine, but feel free to try HDMI if you want. The downside can be 5 cables instead of 1.
2. The TV is usually better, but recent STBs have been doing a pretty good job:
Many people don't like the delay when switching channels with different formats, so they prefer 1080i Fixed instead of Passthrough for that reason.
2009-05-19, 05:21 PM
Hey I have a problem and am hoping someone can help!
I have the following:
1. One Samsung 40 inch HDTV
2. One SA 4250HDTV Digital Cable Set Top box
My settings for the digital cable box remote control were such that when I press the power button.... the set top box would turn off first and then the tv would turn off.
Everything was fine until last week. When I started to press the power button... neither the TV nor the set top box would turn on! I reassigned the keys, warm and cold botted the box..... the problem would go away and would be well again... for 30 minutes or so... then the remote would not recognize the tv or the digital cable box!!
Any reason why this might be happening?
I would reset the remote to it's default state and start all over again. See post 5 of the following post for links to operating manuals, etc if you don't have one.
When you press the TV button, it should control the volume, power, channels of the TV. You can then map the power and volume buttons as appropriate for your application - make sure you press the CBL button to control the cable box and power functions...
See also the following post, useful for those new to the forum - search tips, FAQs, optimization, etc:
2009-05-20, 12:34 PM
I tried resetting the remote to its default state by clearing out the device keys (http://www.urcsupport.com/html.php?page_id=131 )...
Using the link above, when i tried to 'clear out' the cbl function/button... when i pressed the button twice (step 4) it emitted one long blink!
2009-05-24, 09:00 PM
I have a new 4250 box hooked upto the Sony W series 52" via HDMI cable; but I am only getting mono sound?
Any ideas? faulty box?