: Rogers SA3250HD Issues
2007-03-14, 04:10 PM
The tech guys just left. There seems to be two issues.
1) The cable I used is insuffient (RG59). I should have used RG6. Watermelon through a straw syndrome.
2) My wall plate connector was cheap. Installed a better quality one.
They suggested I run a new line if possible (it is, but a bit of a pain in the ass). However my Level is now -8 and S/N is between 35-38. So, it seems to have been fixed. We'll see if we get the pixelization again. It was noticed on one channel, but after that nothing. So, I'll have to wait and see.
You should be fine now. Check a number of different channels. Usually people don't encounter problems until around -15, or even worse.
2007-03-21, 01:41 PM
I noticed in the manual for the 3250HD that in various places there is a reference to what is called an "RF Bypass". If implemented, this would be a very convenient feature since it "allows viewing one channel while recording another," in the words of the SA manual provided by Rogers. As I understand it (and I may not), you can only do this now with a VCR if you use a splitter and A/B switch, thereby risking signal degradation.
In order to make the RF Bypass work, you need an RF Bypass Module. Instructions for installing it can be found at http://www.triadtwcable.com/custserv/user-guidepdfs/hd3250usersguide.pdf on page 11.
The difficulty is, of course, that you have to have a module to install. I have no idea where to find one, though clearly they exist somewhere.
I phoned Rogers Technical Support about this. The person I spoke to had never heard of an RF Bypass and had to consult his supervisor. According to the supervisor, Roger planned eventually to implement this feature but could provide no firm (or even vague) date as to when.
However, when I consider this, I'm not sure what "implement" at some indefinite date means in this case.
Would the modules be sold or rented to subscribers, who in turn would install them? Would Rogers start issuing new 3250HDs with the modules installed? Will the successor to the 3250HDs have an RF Bypass? Will this capability never be given to STBs because Rogers makes more money from sales and rentals of PVRs?
RF Bypass is from a "bygone time". It is not functional on newer STBs. You will need to use a splitter upstream of the STB instead. I don't know why you want a bypass, but if it's for a VCR or DVD Recorder downstream, see:
2007-03-21, 03:07 PM
Many thanks for the quick response. I was thinking of using the RF Bypass for the VCR. The FAQ will be very helpful.
Look, I'm no technical expert, and you obviously are. But if the bypass is so outmoded, why is it still referenced in the 3250HD manual, why can I still find instructions for installing the bypass module on the 3250HD, and why is a Rogers technical support supervisor having his staff tell me that the feature will be implemented? I'm sure you can understand my confusion.
I don't have answers to your questions other than.
1 Sometimes manuals reference a lot of features - past and future - that are options which may or may not be implemented.
2. I'd guess the CSR was guessing.
Those modules were available years ago - probably more than 5, but I've not heard of them being available or the function functioning since then
2007-03-21, 03:44 PM
Speaking of the replacement to the 3250HD, I notice that Scientific Atlanta has a 4250HD listed on their site. This thing has HDMI out and will probably replace the 3250HD. 57, any guess as to if and when Rogers might replace our beloved model.
Sorry, no idea. I have no inside information at Rogers.
2007-03-26, 09:06 PM
I wondering if anyone can help me. I just had rogers in and they replace my 3100HD with a 3250HD. The problem I'm having is the colour is just plain terrible. It seems to be pushing a lot of yellow/green on foilage and skin colour and the colour of food like strawberry are deep dark red almost black. The 3100HD had perfect colour for me. I have a Hitachi 60V500 set and everything I do to try to get rid of the yellowness seems to be to no avail. Any suggestions would be appreciated.
2007-03-26, 09:50 PM
Easiest thing to do would be to just have Rogers replace it.
If the problem is that bad...don't fight with it. (did the Rogers' guy not notice this??)
2007-03-26, 10:39 PM
Thanks for your response. I just didnt know if this is an inherit problem with 3250HD and whether it could be overcome through adjusting my set to compensate. I will take your suggestion and have Rogers replace the unit with another. Hopefully this will solve the issue.
You may want to check to ensure that your connections are good before swapping out the unit:
The SA3250HD also requires a proper setup with the Advanced setup wizard and the proper settings under "set picture format". Unlike the 3100, you only need the component video connection to the TV when it's properly set up. See:
2007-03-27, 01:25 AM
I think that 57 is implying that the Rogers guy may not have connected it properly. Have them come back to make it right.
If they did not set up the unit properly... well, that is their bad.
If they did set it up properly and still a problem then the unit gets replaced.
2007-03-27, 01:40 AM
Update on my problems with the firmware upgrade as seen back on page 28 of this thread. (http://www.digitalhome.ca/forum/showthread.php?t=11102&page=28)
The replacement box that I picked up on February 28th has been working flawlessly and I never had a repeat of those same problems.
....and the new one looks much better. :D :D
2007-03-27, 11:05 PM
57 & Marty,
Well, it looks like you were right. Check the connections, first!! Guess what they were not connected properly. I should have checked, but didn't. I would have though the cable guy would have done it correctly, guess not!
Thanks for your help.
2007-03-28, 11:00 PM
Came home and the SA3250HD display where all (- - - - ) no clock?
Unplug and reboot will see later.
Any update who might cause this?
Anyway the clock is ticking for the SA3250HD since I've got the Samsung HD tuner.
The ---- can usually be fixed with a call to Rogers to "hit" the STB. You can do this without needing to talk to someone through Rogers' menu system, if that's your only STB. It may also be possible via the website. The reboot may not work.
2007-03-29, 12:10 PM
The reboot work.
Weird little machine :)
2007-03-30, 12:03 PM
Has anyone found that, after turning on the box and channel One appears on the TV screen, you have to wait 15 to 30 seconds before the 3250HD will respond to a channel change by the remote control?
If I wait, then I can change channels with the remote control in the normal fashion.
If I do attempt a channel change in that first 15 to 30 seconds with the remote control, then the cable box will stop responding to any attempt to change channels via the remote control for 30 to 45 minutes. I can still change channels manually through the buttons on the cable box -- not a very feasible option if I want to watch a high-def channel. The only fix is to turn the box off and turn it off again, then wait the necessary 15 to 30 seconds.
Is this normal behaviour for these cable boxes, or is the one I have defective?
There may be something "special" about channel 1. Why not set up the STB to start at another channel - say 24?
In the settings go to "viewer - power on" and select a different channel.