: Rogers SA3250HD Issues
2007-01-17, 03:05 PM
The HDCP problem that always plaged me when using the DVI output on the SA3250 is now gone with the upgraded software.
The only problem with the SA3250 is that you can't use component and DVI outputs simultaneously.
I'm returning my Pace551 box tomorrow and exchanging it for the 3250. I've had way too many issues with this pace box. Will the 3250 be automatically updated once it connects to the network ?
No, you'll need to have it activated. This only takes a minute.
2007-01-20, 08:10 AM
As of this weekend (I have been away for a week or so), I no longer have the ability to stretch channels such as Teletoon (221). I can now only have normal and zoom. I can stretch all HD channels? Is this a recent change?
No, you'll need to have it activated. This only takes a minute.
Thanks 57, so I will need to call Rogers and tell the CSR that it requires updating?
I no longer have the ability to stretch channels such as Teletoon (221).
The new firmware has probably reset the advanced setup wizard formats and/or set the "set picture format" in the settings menu (press settings twice) to "fixed" You need to reset this to "passthrough" and rerun the advanced setup wizard.
The TV will properly stretch the SD signals when you set the STB to Auto DVI (passthrough) and 480i/p is enabled. Most HDTVs "force" any HD (720P/1080i) signal into the 'full' mode. So:
1. Run the advanced setup wizard and ensure that the formats are enabled as described in the the first FAQ below.
2. Change the "set picture format" to auto-DVI (passthrough).
3. Tune an SD channel, confirm using the TV's info button if it has one, that the STB is outputting 480i or 480P, then stretch the SD channels using the TV's stretch mode of choice. (If you don't want the SD channels stretched, then invoke the 4:3 mode, whatever it's called)
4. The HD channels should be "forced" into full, if not, set the TV to "full" or whatever is the appropriate setting for HD.
5. Confirm that SD is now stretched (or not based on preference) and HD is properly displayed by changing between SD and HD - also confirm using the "info" button that you are getting 480i for SD and 720P or 1080i for HD channels.
6. Read the Digital Home FAQs (under help);
- Tips for SA STB
- What you need to do to your new HDTV
- Black Bars
- WS Stretch modes
- Burn in.
Please add your service provider into your UserCP profile (location). It'll help us help you in the future.
2007-01-20, 11:08 AM
I believe on the SA3250HD, the Auto-DVI only works with the DVI output.
I don't think it works with component.
...hence the use of the word "passthrough", which is the same as auto-DVI for those without DVI.
2007-01-29, 08:19 AM
Since Rogers updated 3250HD my STB is acting up on me:confused:
Since the update some channel are missing
I reboot the STB work fine or if I'm watching a show and want to flip to another the channel..... nothing the channel is gone and all the other channel are gone I have to reboot again!
It happen at least once a week and sometime the information bar is not working
no info only the channel number and the title??
I don't know if Rogers are having problem with the software/firmware.
If the channels are simply not coming in (black screen), you may have a signal strength issue. Check your various connections upstream of the STB, try removing any splitters that are there temporarily and also check your signal strength on the problem channels to see if that's the issue. If neither of these applies, then you'll need to call Rogers.
2007-01-29, 01:23 PM
I will check this out and keep you posted;)
Question: is component output always enabled?
I have tried the wizard and enabled all formats so I can select while watching. None of the formats are detected by my projector, so it could be the projectors fault too.
I believe the CV output is always enabled, unless you connect a device to the DVI, in which case it may disable CV. Make sure you properly run the advanced setup wizard.
Has anybody else been experiencing problems since the firmware upgrade?
My parents have been complaining about their box for the last couple weeks. 2 of the issues have since been resolved (on demand had disappeared along with a couple other channels) but they're still having troubles with the stretching of SD channels.
The way it was set up before was by pressing the # button on the remote you could select normal, stretch and zoom. Now that only works on the HD channels, on the SD channels they only have the option of normal and zoom but the normal option is stretched. It can no longer display 4:3 on the SD channels, only on the HD. Also when pressing the # button on the SD channel, the picture goes somewhat scrambled before it changes.
I checked all the settings and they are as they were before (pass-through), I even removed and reset them. Did the upgrade mess up the box or is this normal?
Please see the following post which discusses the issue.
The reason for the "scramble" is because the STB changes formats (from 480i to 1080i for example) when it does the stretching. You can see the format whenever you press the # button, repeatedly.
When the STB and TV are set up properly, the TV will retain the stretch mode you want for the SD channels and the HD channels and there's no real reason to have to use the # key at all.
The TV stretch mode has probably been invoked and that's why you're getting a stretched image on the SD channels. If you don't want those channels stretched, then switch the TV to "normal" or whatever it's called.
What is the make/model of the TV? (For plasmas and CRTs you'll want the SD channels stretched to avoid burn in. If it's neither of those, then you're OK watching SD as 4:3)
They do have a plasma, it's a LG 42PX4D and they do stretch the SD channels. I guess with the new firmware the stretch option is now gone. Not a big deal since normal is stretched but since they already hate Rogers, they hate every little change. They picked up a new box anyway, the one they had seemed to be having more trouble than normal changing formats and the SD channels looked worse than normal.
I'll just tell them everything is fine now and they don't need to use the # button. Thanks.
Yes, I've also lost the ability to "stretch" SD channels via the # button. Only "zoom" or "normal" work, although "stretch" works on the HD channels.
For me, the problem is that I must use DVI to connect the box to my TV, as all other component inputs are used. On the 3250HD, 480i/p do not work correctly via DVI, so I must disable them through the setup wizzard. Hence, only 1080i output is enabled. Unfortunately, my TV is unable to stretch HD inputs.
The only workaround I have is to switch to S-Video for SD channels and use the TV's stretch modes. This, however, is a PITA. I hope Rogers fixes this and soon.
2007-02-02, 01:14 PM
I have no trouble with 480i over DVI on the 3250HD. Maybe it's your TV.
On the 3250HD, 480i/p do not work correctly via DVI, so I must disable them through the setup wizzard.
This statement, as corroborated by AElvix above, is false. There is no issue with 480i/p via DVD from the Rogers box, it's your TV which is not accepting these signals that's the problem
There are many HDTVs that have exactly the same issue - 480i and/or 480p not accepted via DVI/HDMI. It's not the STB's fault.
Use component video instead of DVI/HDMI if you want this functionality.
2007-02-03, 04:45 PM
I recently set up my 3250HD with the optical connection and thought no more of it. It worked fine, until I wanted to watch an HDPBS programme. No sound and a badly 'tearing' picture. Rogers couldn't fix it from their end and they are sending a tech.
I'm not sure what made me do it but I switched the audio back to co-ax. Eureka! PBS came back plus several other channels that had also gone away.
Has anyone else experienced this phenomenon?