You may need to call Rogers to have them reauthorize the STB. This happens occasionally. You may want to try the component video connection first to see if it works there as Rogers do not support DVI/HDMI technically.

Did you try unplugging/replugging the DVI/HDMI connectors? Sometimes they don't seat very well - See the Digital Home FAQ "DVi/HDMI Connectors" (Under Help).

thanks for the help, i called ROgers and she said she sent a signal to my STB, i finally got the time on clock , but no channels are showing any picture or any info for any channel. As well i have other cable outlets (in the basement where my HD is) that are also not showing picture or at the most grainy distorted image.

Sounds like you have a signal strength issue. See the Digital Home FAQ "Tips for SA STBs". (under help). They may have to come to your house if the problem cannot be traced to a poor connection on the inside of the home by you. Check for loose connections or a poor splitter, etc.

57 is correct -- also make sure that the SA3250 is connected directly to the cable and not through any amplifiers or splitters. That way you can rule these out.

I've been using the S-Video connection between my new Panasonic TH50PX60 and the SA3250HD for the past week. The picture quality is gorgeous and I should be satisfied with it as it is, but decided to try out the DVI-HDMI cable anyway.

The results were underwhelming. The picture quality was overly digital in a grainy sort of way, and the background was blurry. I've tried the setup wizard and the various types (auto-dvi, upconvert1 and upconvert2) but the picture didn't improve much.

Is there a setting that I'm missing somewhere?

The S-video doesn't give you HD.

Try the component outputs, and set your TV for component input.

I've used both component and DVI/HDMI and found that Rogers box doesn't have the latest software so there is always an HDCP error that appears briefly during the handshake so I use component.

The picture quality is excellent for HD, and there are no problems with component.

Well, that's embarrassing.

I've now plugged in the component cables and the picture is ... well, it's breathtaking. But this entire forum probably knew that would be the case. ;)

The DVI-HDMI picture quality doesn't compare, so I'll stick with the cables for now.

Nighty, have a look at the Digital Home FAQ (under help) "Tips for SA STBs". Run the advanced setup wizard to ensure you're set up properly.

Also check out the FAQs "What you need to do to your new HDTV", "DVI/HDMI Information" and "Widescreen Stretch Modes"

Also make sure that you're on the appropriate aspect for your TV (Just for SD and Full for HD)

I've run the advanced setup wizard and read the STB-related FAQs. The picture quality with the component cables is still superior to the DVI-HDMI, which remains digitally grainy. I have no idea why that's the case, but then I was viewing S-Video yesterday, and thought that it was HDTV. (*cringe*)

I've temporarily switched the picture back to 'standard' to test the cables, so I know the poor picture quality isn't related to the low settings of the first 200 'burn-in' hours. Other than that, I don't know why the DVI isn't equal to the component cables.

Any other tips would be greatly appreciated.

Have a look at the Digital Home FAQ (under help) "What you need to do to your new HDTV". Using Standard or Cinema will lessen the "grain". Also reduce the sharpness to near zero. After a proper setup, the DVI/HDMI should be equal or better. "Vivid" is about as far from an accurate picture as you can get. Nothing wrong with using the component video cables though.

Thank you, 57. I will play around with DVI-HDMI some more after the 200-hour break-in period.

I must say HDTV is addictive. I find myself watching shows that I would never have glanced at in standard definition!

I just bought a Samsung LNS3251D and got the Rogers SA3250HD STB and initially I connected it through the Component output but since my DVD only output is component and the TV only has one component input, I decided to buy the HDMI/DVI cable to connect the STB to my TV.
I setup the STB with the Auto-DVI option and I notice the PQ on the SD channels is not good, on the other hand HD looks just perfect. I know SD doesnt need to look so good on a HDTV but when I had the STB connected through the Component output the SD quality was better.
Another issue is when changing channels using the Auto-DVI option, it is really slow since the TV and STB seem to be synchronizing.

Any advice is really appreciated guys.

Thanks,

Jamie.

Besides getting the momentary HDCP warning, I had to change the settings and not go with the STB changing between 720P and 1080i, etc, and go only with 1080i, and that improved the speed.

As indicated by intrac, the format changes can slow the channel change speed. See the Digital Home FAQ (under help) "tips for SA STBs" as this issue is addressed there as are other items you may find useful.

Also, see the FAQ "DVI/HDMI Information". When using a different connection, you may need to recalibrate your TV. See also the Digital Home FAQs:

- Why does my HDTV have poor SD PQ?
- What you need to do to your new HDTV
- ETc.

I used to disconnect my power bar every night from the outlet (I had a bad power surge experience a few years back, so I do this to prevent damage to my expensive toys). My SA 3250 would always work with my projector (DVI connection). I have since purchased a Pioneer 5070 plasma and watch tv a lot more (DVI to HDMI). So I keep my power bar plugged in.

Today, I tried connecting the 3250 to my projector again. When the SA 3250 starts up, I see the blue start up screen. But then when it is about to show the channels, I get a blank screen. Switching to the Pioneer shows the channel fine. But my projector would not show anything beyond the initial blue screen.

Does the 3250 keep in memory the display it successfully handshaked HDCP with? Maybe it is expecting the Pioneer, but is finding something else and not accepting it? I couldn't figure it out. I might call Rogers the next time I want to watch a show on my projector and ask them to just reset the box.

You may want to run the advanced setup wizard with component video cables on the new TV, then insert the HDMI and unplug component. See the Digital Home FAQ (under help) "Tips for SA STBs"

Some HDTVs don't accept all formats (for example 480i/p) via a digital cable like DVI/HDMI as well, so that could be another difference.

Some HDTVs don't accept all formats (for example 480i/p) via a digital cable like DVI/HDMI as well, so that could be another difference.

I think you've solved it! I will have to run tests. I set the box to pass the signal through because I wanted to use a strech mode on the Pioneer that is only available on 480i. When I previously only had the projector, I was sending 1080i out of the box. I'll change it back to 1080i and hopefully all will be well again.

Thanks again for the tip!

Guys, don't know if you have experienced the same issue, but every other day when I turn on the TV/STB it reboots and of course takes its time to go back to normal.
A Rogers Techician came and tried to improve the signal strenght and it improved a bit. And still it was happening after a while, so I went to change the STB and still it is happening.

Anything else you guys can think of?

Hi all,

Got my SA3250HD last week and hooked it up to my Acer AT3705. HD is amazing! I'm having some problems with a few channels, in particular with CBC HD. When I'm on that channel there's no picture, and then it comes on again, pixelates, goes off, etc etc. Haven't had a chance to call Rogers support, but just thought I'd check here as well to see if anyone had any advice. Oh, and I have the box hooked up to my HDTV via component cables.

Sounds like a signal strength issue. See the Digital Home FAQ (under help) "Tips for SA STBs" and measure your signal strength.

Check out the other tips in that FAQ too.

Hi,

I'm new to this thread. Do we know if this firmware update is specific to the SA8300HD only or will it affect all digital STBs?

From the internal memo that Hugh posted in the other thread, it reads like it will be updating all Rogers' digital STBs.

Ange