: Shaw Cable HD channels: Video and audio quality discussion



jfplay
2009-03-11, 06:17 PM
Been catching up on some shows on the DVR...Terminator Sarah Connor Chronicles on Fox to be exact.

Worst $haw PQ yet. It's not just marcoblocking as usual, but the picture itself was really soft, with lots of shifting pixels.

TSNHD has been embarrasingly bad of late. Look at all the noise in the reds. Horrible.

mudmonkey
2009-03-13, 01:52 PM
HDMI from DVR to TV, optical to AVR. No issues. DVR set to 1080I. Haven't farted around with any TV settings.
Your TV is probably not set to 1:1 Pixels then. If you were to change it to that then you will see the green line and/or the pixel shift on the left side. If you haven't "farted around" with the TV settings then you are the one lacking setup. Give the 1:1 setting a try and then tell us if you see the problem or not. On my TV it's called dot by dot. It may be different for yours.

Nanuuk
2009-03-13, 02:05 PM
Why should I and why would I. Out of the box and its been working fine since I bought it in 2007. My other HD TV has been working fine since 2002. No issues. HHD PQ is great on both sets.

mudmonkey
2009-03-13, 02:19 PM
Why should I and why would I. Out of the box and its been working fine since I bought it in 2007. My other HD TV has been working fine since 2002. No issues. HHD PQ is great on both sets.
Because you seem to be saying that because YOU don't have any issues then the problem doesn't exist. If you don't know what you are talking about then you probably shouldn't say anything at all. Also, I don't know how your TV works, but on mine I only need to press one button twice to change the setting so I didn't think it would be a big deal for you to give it a try and maybe see what everyone is talking about. It's insulting for you to say, "That has to be your TV setup (or lack thereof)" when you don't even know what the issue is. Personally I prefer to use 1:1 pixel mapping to see the whole picture like I did before the most recent firmware update screwed it up. I don't like to use overscan as it sometimes cuts off information that I would like to see.

tkyoshi
2009-03-13, 02:58 PM
Just to chime in again, pretty much *all* tv's come out of the box with overscan ON as the default setting. A lot of TV's don't have an option to turn it off either. So that is why you won't see the green line or shift "out of the box".

In I guess partially your defense TV Stations expect you to have at least some overscan turned on. If you have 1:1 like Mudmonkey and I do, you'll be able to see Closed Captioning data too on some programs (looks like crazy black boxes moving around) at the top of the picture.

The bottom line though is that is probably why Shaw is being lazy, because they can say they don't hear of many complaints or just ask you to turn overscan on to "avoid" the issue, or use Component. However since this did *not* exist before the last update it is a problem with the software. That is why we are annoyed. I too prefer to see the whole picture if possible.

If it's supposed to be there then it would have appeared on all outputs and all boxes, not just the Motorola's and HDMI. :rolleyes:

Nanuuk
2009-03-13, 07:00 PM
I am merely following the manufacturer's instructions. i did not say the issue doesn't exist, but unlike you Mudmonkey, I refuse to automatically assign blame to Shaw. Many members here like to 'tweak' their system 15 ways from Sunday and when it doesn't work as expected its a Shaw problem. Shaw doesn't write the firmware and can't possible anticipate how their users are going set their system up. If you choose to be insulted by my comment that's your problem.

Constant Garden
2009-03-14, 02:23 PM
"Sarah Connor Chronicles" - Fox, 8pm Pacific - had long audio dropouts and occasional picture dropouts. Sigh. Off to binsearch and another Usenet download. It's good to have a backup resource, but it really shouldn't be necessary.

meatbird
2009-03-14, 06:49 PM
S.C.Chronicals was fine here in Nanaimo.No dropouts at all.

mudmonkey
2009-03-15, 01:47 PM
I am merely following the manufacturer's instructions. i did not say the issue doesn't exist, but unlike you Mudmonkey, I refuse to automatically assign blame to Shaw. Many members here like to 'tweak' their system 15 ways from Sunday and when it doesn't work as expected its a Shaw problem. Shaw doesn't write the firmware and can't possible anticipate how their users are going set their system up. If you choose to be insulted by my comment that's your problem.
Wow. Just wow. It worked as expected until Shaw upgraded the firmware. It has absolutely nothing to do with my settings. Why can't you understand that?

If you don't know what the issue is then you shouldn't be commenting on it. That is all.

Nanuuk
2009-03-15, 04:42 PM
I understand what the issue is.

mudmonkey
2009-03-15, 05:27 PM
sigh. If you say so.

Nanuuk
2009-03-15, 05:29 PM
Mudmonkey, do you seriously expect Shaw to test every possible outcome of a firmware version that is being pushed by the vendor?

mudmonkey
2009-03-15, 06:58 PM
Of course they should test the firmware before it's released. I know what you are trying to say, but it's a pretty obvious flaw in my opinion.

dkehler
2009-03-15, 08:00 PM
Testing it with 1-1 pixel mapping would seem a likely scenario to test, though.

JohnnyCanuck
2009-03-15, 11:38 PM
I expect them to test it thoroughly. And, I have been told that they do. The problem is updated firmware usually fixes some bugs and can introduce others. Shaw needs to make an assessment of the value of rolling out firmware releases. I do not believe that they have the authority to modify firmware releases.

I do agree with part of Nanuuk's post in that neither Motorola nor Shaw can anticipate every conceivable end user setup and compensate accordingly. However, issues that are reported across multiple setups are the result of buggy firmware and Shaw can be expected to be taking the issue to Motorola for remedy.

JohnnyCanuck
2009-03-15, 11:39 PM
We are starting to get some complaints about the personal tone of some of the comments in this thread. Please keep it respectful and civil so that we don't have to start deleting posts and issuing infractions.

mudmonkey
2009-03-16, 01:27 AM
I expect them to test it thoroughly. And, I have been told that they do. The problem is updated firmware usually fixes some bugs and can introduce others. Shaw needs to make an assessment of the value of rolling out firmware releases. I do not believe that they have the authority to modify firmware releases.

I do agree with part of Nanuuk's post in that neither Motorola nor Shaw can anticipate every conceivable end user setup and compensate accordingly. However, issues that are reported across multiple setups are the result of buggy firmware and Shaw can be expected to be taking the issue to Motorola for remedy.
I agree with that part too, but I also agree with dkehler's post. I think that it would be obviously apparent that people would want to use a 1:1 ratio and it should've been tested properly by Shaw and/or Motorola before it was released. That is basically what I've been trying to say. I don't mean to offend anyone.

hugh
2009-03-16, 07:58 AM
We are starting to get some complaints about the personal tone of some of the comments in this thread. Please keep it respectful and civil so that we don't have to start deleting posts and issuing infractions.

I will second that. Honestly folks, if you can't post in a respectful manner, your posts will be deleted and we will issue infractions.

Nanuuk
2009-03-16, 02:56 PM
Mudmonkey, you and I obviously didn't hit it off right. Let's agree to disagree, eh?:p

sean_mc
2009-03-21, 03:13 AM
Lot's of problems on the analogue channels lately. There are frequent blips in audio and video that look a lot like DTV signal drops and some channels freeze repeatedly (like Space a few nights ago). Right now I'm watching CIVI and the audio sounds like it's switching between mono and stereo. CIVI-2 (UHF 17) isn't having this problem so the problem is obviously somewhere along the line with Shaw.