Does anyone know(maybe AEV) how long it takes for bev to send out a return box for a cancelled rental on a 6100. It was cancelled Sept 8th. I called late last week and they said one will be sent out. Anyone deal with this before? I don't want to be on the hook for late charges because of something out of my control.

Brooker it could take 3-6 weeks...

I deactivated my rental 5900 since I bought a unit on August 30th. So far I didn't receive the boxes.

When I changed my 2 3100 to the 5900 it took a little over a month before I received the boxes. I the meantime they had charged me a penalty for no return of equipement. This penalty is automatically credited once they receive the unit

Brooker it could take 3-6 weeks...
i wonder why it takes them 3-6 weeks to send an EMPTY box to get their product back, so you can cancel a fee on your bill, yet when you subscribe to a product where they are going to get more money, that box magically appears in a couple of days...hmmmm.

I deactivated my rental 5900 since I bought a unit on August 30th. So far I didn't receive the boxes.
unacceptable.

When I changed my 2 3100 to the 5900 it took a little over a month before I received the boxes. I the meantime they had charged me a penalty for no return of equipement. This penalty is automatically credited once they receive the unit.
what kind of racket are they running, still??...charging for something you haven't returned, because they are too friggen slow to assist you in returning it...really, i can't believe the incompetence in this company...every day it seems to amaze me.

I haven't to this date still not receive boxes... I deactivated the receiver on August 30th... 5 days after I finally receive the boxes (and they should have receive the receiver at that point) I will call them and ask them to credit me any rental charges after that date. I don't feel I have to pay for a receiver that I deactivated. You should do the same Brooker. Let's see who gets the box first. Anybody want to place bets? Where are you located Brooker?

Returns all go to NESA in Markham I believe and are shipped via Purolator. Hopefully all customers keep the copy of the Waybill number for tracking the packages.

Tracking is very easy via the Purolator Web Site purolator dot com

I am located in Newfoundland. I deal with Purolator frequently so I quite familiar with the correct procedures. I am going to call again on Monday. They certainly have no right to charge then credit back overdue charges because of problems on their end. That is just not acceptable.

Got my box from Purolator today...a huge hole on the side!

Got my box from Purolator today...a huge hole on the side!
That happens so many times it is unbelievable.

You should see how these box's are handled at the Purolator Depot or if being transferred Truck To Truck in a parking lot.....lol

Patch up the box on the inside, put your receiver inside, do not forget the remote and cables, or you KNOW they will charge you for them.

Take the package to a Purolator Pick Up Center and please make sure you keep the sheet of paper that came with the Box. On the return Waybill there might be a small sliver of a sticker that also shows the Waybill Number, it there is, stick it on the sheet of paper, keep this safe, this is your proof that you have returned it. Have the Purolator people stamp the paper.

Check on-line at Purolator dot com for it being delivered, as soon as it shows delivered, call in to have a note placed on your account that it WAS delivered to NESA.

Then 6 months from now, you should finally get it confirmed they have found it.......lol

Chin up......

Got my box from Purolator today...a huge hole on the side!
Its free return shipping correct?

Yes it is.

It should arrive with a Pre-Paid Waybill for Purolator.

Well here I am still waiting for the return box to arrive. I have not been charged any fees...yet the receiver sits in my basement gathering dust. The laughable thing is I am not being charged rental, it still shows as being on my account and it is deactivated....gotta love good old Espressvu. I must have the record for sure. :confused:

Funny how their system screws up sometimes...

There is a guy I know that got a rental 5900...it was installed by the tech, on the original installation along with a purchase 9200

The rental charges for the 5900 never appeared on his account and when he called to change the 5900 to a 9200 he was told he owned it...but he never paid anything for it!!! Thanks BEV a gift of 300$. He sold the 5900 200$, he is a happy men and rented a 9200

So what should i do at this point? Should I just take this unit and sell it? What is the acceptable amount of time to wait before I could consider it mine? I have called back once since it was initally cancelled back in September. I am not being charged anything for it. I have no HD programming charge, it just shows as being part of my receiver inventory. At some point it should be considered mine don't you think? :)

Your case is different than the one I metionned...

You've been charged the rental of those receivers for a period of time so receiver is considered as a rental. You should call back and ask them why the boxes haven't arrived yet, before they end up charging you a penalty fr non return of equipement

I really don't understand Bell's sysem...
You deactivate... They remove the charge, but never send out boxes, so never got the equipement back
I deactivate... The keep on charging me. They send me a box and gt their equipement back

Dear People:

I need your advice, as Bell is billing me for hundreds of dollars I don't owe. I just received a letter from a collection agency yesterday. I would like to know my rights and how to proceed. My questions are:

--whom can I call who actually has the power to resolve a billing error on their end that's been compounded by others' incompetence?
--has anyone had any experience filing a complaint with the CRTC?
--are there other consumer's rights organizations who will advocate on my behalf, or is there a class action lawsuit I can join regarding Bell overbilling their customers?
--how can I protect my credit rating from Bell's bullying?

Apologies for the length of what follows. This is a plea for help, not a rant. Let me preface this by saying I don't want to leave Bell, as I had similar problems with Rogers (we closed out our account in August and they kept billing us for the fall, though they eventually fixed the problem and even followed up to make sure it was right) and everyone tells me that Videotron is similarly bad. I just want my problem fixed. I live in Montreal.

My wife and I moved from one place to another in the city in August. We had ExpressVu and Sympatico at our old address and were told that we could get a good deal on a onebill account so we added phone for our new address. It's March and we have yet to see the onebill. Every couple months I call and the Bell onebill people tell me to call Expressvu as it's their problem.

The problem is this: somehow Expressvu got our old and new accounts confused and believe we owe them for a PVR which we purchased in August 2004 (we still have the receipt to prove the purchase though we gave away the device). At our new home, we rent a HDPVR. We pay our bills on time every month. But they continued to bill us for money we didn't actually owe (including fees for our old address). Over the fall, each time I called, they would set up a new account and claim that they'd fixed our problem, which meant that by December I had 4 different account numbers. No two agents gave me the same information as to which was the correct amount I owed or which account I was supposed to pay, though I finally did the math and figured out how much I owed them. As of January, I had paid Bell around $200 more than I owed in the hopes that the problem would be solved and I would be credited once they figured out the issue. The lower level customer service agents have been sympathetic and helpful but obviously have failed. The one time I got a higher level manager in December he was accusatory, condescending and abusive (they wouldn't MAKE a mistake like this, he said). During my last conversation in early February, I was assured that the problem was fixed and that it would simply take two months for my bills to reflect the correction. Yesterday I received the collection notice for another $350. We have been paying our monthly bills, so this is a phantom amount, probably some remainder based on the PVR which we own.

I have spent approximately 15 hours on the phone with their customer support since September on this problem alone. I am fed up and demoralized. I don't have time or patience for this but if I'm going to spend the time, I need results at this point. So, as I said before, does anyone have someone I can call at Bell, other than their customer service number, preferably someone who can fix the problem? And what other remedies are available to me?

Thank you for reading and for your help.

How about the better business Bureau? Can they prove you owe them the money? I would also begin the process of cancelling all your Bell products if you can. When you speak to the retention department, you can state why you are cancelling. See if they do something to keep you a customer.

wow and im made cause bell owes me $75 from december that still hasnt shown up...look on retentions msgs got a new deal since cogeco was trying to get me back.

the 75 still wasnt there when i called in today, the guy said he'd lookin to it. 4th time calling about it and this time i was actually calling to cancel, we'll see if i ever get that moneyback.

The big problem at EV is that the agents on the phone can't apply a credit right away...what they do is request, that gets to the credits and billing departement and a THEY decide whether the credit is applied or not. Often the credit is requested in the wrong application, or the note is not clear as to what the request is, and for that reason the credit gets refused. Unfortunatly the agent doesn't receive a notice when a credit is denied, so he doesn't know and can not do anything to reaply a new one. Also agent are not provided a list of the account they dealt with each y so that they could go back and verify what happen to provide a follow up.

If you ask for a supervisor you will get the supervisor of that agent, who would have to apply for th credit the same way the gent did. He can not apply a credit right away either.

The credits and billing departement doesn't take any calls, evan the agentsin the call center can not communicate with them. Sad lack of communication for such a big compagny. That departement is reached only via billing form (credit request) or fax

The best way to solve this issue will be to send a fax to the billing departement, clearl explaining the situtaion:
I had account 8455 1012 356 7891 at adress .......
I moved on the day/month/year (include lease, or purchase proofs of the house)
My account should have been transfer to adress .........
But instead they created a new account 8455 1012 3456 7891
With the result that i'm now being billed for the 2 accounts, but only receive 1 service
I'm also being billed for a receiver I had bought
R001234567 which I included the bill to prove the purchase

And then you write in big bold letters:PLEASE PUT A NOTE ON THE ACCOUNT UPON RECEPTION OF THESE DOCUMENTS, AND HAVE SOMEONE CALL ME BACK TO LET ME KNOW WHAT'S GOING ON

I will get the fax number of the billing departement and send it in private message

When you speak to the retention department, you can state why you are cancelling. See if they do something to keep you a customer

The retention departement will, of curse make you an offer, like giving you some months free or a discount for a period of time, but they are NOT the departement who will fix this issue, since this is a billing isue, not retention. You will be transfered back to a CSR if you are speaking to a retention agent and want a billing issue resolved since it's not their departement to resolve billing issue, their job is only to make the client an offer so that they don't leave BEV

Retention dept can fix a one time billing error and have done so for me by giving a credit for the billing error amount.