I did get the 6 month 10$ programming credit....looking back at my bills. Yeah its funny my 6100 is activated but they had no record of me renting it. When I called previously I told her I didnt want to keep it anyway and if I kept it for another year and then they requested payment that would be almost $200 to pay back.
If you wanted to reward expressvu for there mistake you would pay the amount the say you owe and as a penalty for your generosity you lose your $60 for 6 months free rec. Sweet.

I actually just looked at the contract the AEV keeps mentioning. The funny thing is there is no mention anywhere about the actual rental costs. The receiver and smart card numbers are recorded there by the installing tech, my contact info, address, etc. But in the line where it is suppose to list my cost it is left blank. So I guess one could argue in that case that since I signed the contract and this info was not wrote in there at all, maybe both my 4100 and 6100 should be free rental.......hmmmmm

In my experience a contract / piece of paper from BEV isn't worth the cost of the ink used to print it. :) In the end, they will do whatever they feel like doing. The kicker is that you may well get many different answers depending on the people you speak with. So, I'd recommend you call back to speak to a different person if the first person doesn't side with you. Squeaky wheel principle kinda thing!

Who knows, maybe your next invoice will have the corrections (I can't for the life of me see that happening but...).

If the 6 month credit was for the 6100 rental, I would say the rental is payable (or the credit repayable.) If the credit is for 6 months HD, it is debatable. How long does EV provide to make billing corrections? If a limit (say 3 or 6 months) is stated then I would say that applies to EV as well (and likely so would a judge.) (Many statements and accounts have such limitations.) In any case, this is EV's mistake. EV is in the habit of giving away months or even years in free receiver rentals these days. I don't see why a credit cannot be given in this case. After all, if the customers doesn't think the 6100 is worth $3/mo, why should they be billed for $10/mo?

It was on the HD content I think thats how it went anyway. Yeah between the 6100 freezing and the overall lack of quality HD content it wasn't worth $3 to me...lol

If the 6 month credit was for the 6100 rental, I would say the rental is payable (or the credit repayable.) If the credit is for 6 months HD, it is debatable

To be able to get the credit for the HD programming (6 X 10$ for the HD Value Pack) you need to:RENT an HD receiver AND SUSCRIBE to the HD VALUE PACK

After all, if the customers doesn't think the 6100 is worth $3/mo, why should they be billed for $10/mo?

Because the client had a rental contract on that receiver. It's not the client that decides what each receiver is worth in term of $, but Express Vu


even years in free receiver rentals these days.

There was no such promo lately...last time we had a promo including free rental cost it was during summer 2006. When we make a promo giving the rental cost for a certain time, it's a new client's promo. If I understood Brooker's situation, he got that 6100 after his original suscription, so he woudn't have been eligible for that type of promo

I have been a devote EVU subscriber for probably close to 8 years now minus about 3 months a few years ago. Maybe they'll cut me some slack being such a good customer and all. :rolleyes:

I am cencelling my HD next week. When I called weeks ago I was told I was paying the rental cost of a SD receiver instead of a HD. In order to cancel the HD feed they said I would have to pay a years worth of the rental difference $7 per month. I had originally agreed but now I am not so sure. Should this be my responsiblity? I paid what was asked on time every month for my 1 year obligation. What should I do?
If Bell (or any service company) undercharged you for services, then legally they cannot retroactively make a correction beyond a specific limit. I can't remember if it is 3 months or 6 months, but it is definitely less than 12. It is their problem they did not discover it sooner.

Check with the various agencies at your disposal such as the BBB, CRTC and whatever else you can to verify the actual terms.

As stated elsewhere in this thread, it is ridiculous from a customer satisfaction point of view that for this small an amount they are bothering you about it to begin with, but legally, I'm sure they can't go after you for the full amount.

If I compare it to most of my collegue I'm doing goodAu royaume des aveugles, les borgnes sont roi.

Translation: In the kingdom of the blinds, the one eyed are kings.

I think you should contact the BBB, or CBC Marketplace.
Silverman Help's ... he's been after ExpressVu before... I'm sure he'd be game for another installment of taking on Bell.... oh no didn't Bell just buy Chum/City? LOL!

If Bell (or any service company) undercharged you for services, then legally they cannot retroactively make a correction beyond a specific limit. I can't remember if it is 3 months or 6 months, but it is definitely less than 12. It is their problem they did not discover it sooner.

Check with the various agencies at your disposal such as the BBB, CRTC and whatever else you can to verify the actual terms.

As stated elsewhere in this thread, it is ridiculous from a customer satisfaction point of view that for this small an amount they are bothering you about it to begin with, but legally, I'm sure they can't go after you for the full amount.
I think its 6 months.... yes there are consumer protection laws in place. I know with Credit Cards its 6 months you have to dispute any charges... so I think this is the statute of limitations.

I think its 6 months.... yes there are consumer protection laws in place. I know with Credit Cards its 6 months you have to dispute any charges... so I think this is the statute of limitations.
Actually I think your right. I received my bill today, they charged me for the HD 6100 rental going back 6 months including this month at $10 per month. But at the same time I was still charged $3 per month for the same rental which wasn't credited back. So I called, and the csr cancelled and credited back the $3 rental month for 6 months also. S I asked her if the work order was still open I have for the 8th, it its. I asked her if the bill will be all paid up with no extra charges going on it next month. It will be, so she says. Also the charges I am paying now cover until Oct 8. I will then be credited the 6100 rental and programming fees from Sept 8- Oct 2. Sounds so simple right? We'll see.

Before everyone panics and assumes what will happen why not to wait until Brooker receives is October statement? Nobody knows for sure, if he would get charged or not...

Qualitu audits are based on several criteria, one of them is doing what you have to do based on the client's situation. In that case doing was you have to do would have involved requesting the charges to be corrected.


Hahaha, I must say this one almost made me piss my pants!

Isn't that what you people always say when we call? "Don't worry, your credit will be on next month's bill." If it isn't then we get to call back more than 7 days after the initial call which only serves to raise your useless "first call resolution" stat which is a gross misrepresentation of your actual resolution rate and go through the same useless process again, to be told the same thing again, which is a lie (again).

You have no clue whatsoever what good customer service is and you represent everything that is wrong with how Bell treats their customers. Good customer service is NOT a statistic.

Like everyone else my billing was screwed up when I first subscribed to BEV. It took seven months and an unknown number of CSRs before I got one who actually understood what customer service is and successfully addressed my problem. Thankfully I didn't pay squat during that time (a very valid legal option in Québec when your billing doesn't reflect the agreement you have with a company, which is the only reason I believe I was eventually assigned to someone who actually knew what they were doing, and also the reason I would NEVER sign up for pre-authorized payments of any kind) and in the end I got more than I may have been legally entitled to but this lady actually did understand what good customer service was all about. She's the only reason I'm still a BEV subscriber even though my contract is over.

All the HD charges of the period after September 8th should be credited on your next bill

All the HD charges of the period after September 8th should be credited on your next bill

Should be
Just like the $3 he paid already for the rental SHOULD have been credited back to his account
Shoddy billing practices
Maybe he should bill Bell for the hours he has spent on hold, and trying to sort out this fiasco that Bell created
I'm disappointed how they treated a loyal customer
Good job Bell, back charge him for your error, then DONT credit him for the $3 rental he has already paid, forcing him to call in yet AGAIN
Believe it or not, most Bell customers (if they are like me) , have better things to do than call in and bicker over billing ERRORS, no matter who made the error, the billing dept, Tech support, cleaning lady, Level 2 CSR...

Just call in to cancel over the billing problems. It won't fix the billing problems but you might get 3 months free programming and a free 9200 plus HD for a year. It will be a lot easier too. :confused:

Just call in to cancel over the billing problems. It won't fix the billing problems but you might get 3 months free programming and a free 9200 plus HD for a year. It will be a lot easier too. :confused:
To be honest I am not terribly displeased with this billing error and correction. I also do like Expressvu for the most part. Compared to local Rogers cable here it can't be beat. Never tried *Choice so I can't really compare to that. I do find the pricing getting a bit to high, however I can't really be bothered cancelling and changing providers. With all the additional start up costs its not worth the hassle. I think customer service could be improved however because whenever I do call in(which is rarely) I always find I have to call back a 2nd time because things weren't done right the first time. The reason I started this thread was not to bash Expressvu but just to find out if others have been through anything similar and how they approached it. I appreciate all the input throughout.

I hear you
I hope some of the "bashing" causes Bell to take a look at their problems, and try and fix them
I do bash too, but I still am with Bell, because I prefer it to Rogers
Bell ain't perfect, just like me, but I still feel the need to rant sometimes about their imperfections
Sometimes I feel like my options are the Devil (Rogers) or the Devils Sister (BEV) , or their ugly midget step-sister (* Choice) although, what the step-sister lacks in looks, she makes up in personality
The great thing about this internet thingy, is people can post their horror/success stories, and others can read about them, and know what to expect, or what they could possibly expect
All said and done, if I dont like it, I wont stay, and right now, there is more good than bad with Bell, but still far from perfect

Well said......at least its good to have choices.

but I still am with Bell, because I prefer it to Rogers
I switched to EV several years ago because it seemed better than Rogers. I got another look at Rogers recently and they appear to have improved their product considerably.

To be fair, Rogers has their share of billing mistakes as well. The last time it happened I received a call from one of their execs and was given an extra $100 in credits and an apology. I haven't heard of that happening for billing issues with EV.

Well my HD was cut today as scheduled......yes thats right, it was on schedule as requested...lol. So half the battles over, just have to wait for the shipping box to be sent and to make sure I get my credits back.