2007-06-05, 03:05 PM
When you can't get a straight answer from Bell customer service they suggest you email or write them.I find it odd that the communication service that I subscribe to suggest I use a alternative method of communication to contact them.Maybe when I'm online I'll find an alternative to Bell.
Customer service is definately lacking at Bell Canada/ExpressVu. It's so painful to just dial that 800 number. Who knows, maybe it will improve if the ownership changes.
2007-06-16, 01:38 PM
More and more companys are going the email route.
2007-06-16, 07:12 PM
IF you tell Emily to F@#$ OFF she hangs up! LOL
EMILY is the automated operator
2007-06-19, 01:59 AM
Representatives should NOT be telling you to email or mail the company.
That is actually against the customer service policy.
If you don't get a satisfactory answer ask to speak to a manager.
If you still don't get a satisfactory answer from a manager ask them to escalate it for you.
Emily should not disconnect you if you swear at her, she will actually put you through to a representative directly during normal 8-7 business hours.
Nem, who knows a little about Bell call centre policy and Emily
2007-06-27, 08:06 AM
Bell doesn't want to communicate with Apple/Mac users via the web either. When I surfed to ******** using Safari, I got a "Bell doesn't support your browser" screen. Same with Camino, although I was able to click through and see the site just fine.
I know Bell and Microsoft have been collaborating on Sympatico for years (Sympatico mail is just Hotmail rebranded as Rogers mail is a rebrand of Yahoo Mail) but this slap in the face to Mac users is an insult to a lot of customers. Bell wants to tell me what computer to use as well as run my life.
Or maybe Bell is despairing that Apple will only release a GSM version of the iPhone and more Bell Mobility customers will bleed away to Rogers when it releases the iPhone in Canada.
Can you smell the toast burning at Bell Canada?
2007-06-28, 07:46 PM
It has nothing to do with Microsoft loving or MAC hating, it has to do with the security protocols on the website in order to allow customers to do certain things.
They can't guarantee that it will work properly or securely with other browsers so they do not support them.
It's as plain as that. There is no ulterior motive.
Nem, who isn't a mac fan himself, but appreciates their sleekness.
2007-06-28, 08:59 PM
Typical Bell bovine feces - implying, in this case, that Windows software is more secure than Apple. Not even the most diehard Windows fan would make that argument (I use both Mac and Windows OS). The real reason is "we decided to do it this way and if you don't want to do it the Bell way then...." fill in the blanks.
2007-06-29, 12:13 AM
Actually no. no bovine feces. and i never said anything about the mac os or wondows being more secure than apple.
i said it had to do with security.
the security is built around I.E. which at the time and now, continues to be the most popular browser. so, the security is geared towards working best with I.E. and Bell cannot give a guarantee that it will work properly with other browsers so, they don't openly support them.
It really has nothing to do with Mac vs PC or window's vs apple os.
Nem, who is going to keep his MAC comments out of it... *laugh*
2007-08-20, 11:15 PM
I hate Emily and the similiar voices I hear when I dial other companies. It's so annoying. I can get where I want faster with the keypad. Emily is a bitch.
2007-08-21, 07:23 PM
Actually, she's a computer program and is not in any way related to a female canine.
Nem, who says this post is about as useful as the one above it, but with less 'swear' words
This thread seems to have degenerated so I will issue a warning to keep the language clean and be polite.