In an email to Rogers High Speed Internet customers yesterday the company admitted that its Online Protection security software, which is supposed to protect its customers from computer virus’s, does not work with Microsoft Vista. (http://www.digitalhome.ca/content/view/1741/1/)

I assume this is true for any of the ISP's that bundle Norton anti-virus suite in with their security suites.

Another example of Vista's MANY compatibility issues. As the article mentions there has been plenty of time for everyone to get their products upgraded to support it properly. It seems many vendors simply chose to wait until the release date to test their products! The backwards compatibility we have taken for granted with Windows products has come to end, it seems.

-Mike

Perhaps some forum members will be kind enough to post replies in this thread with links to free anti-virus / anti-spyware / anti-phishing / anti-spam solutions that are certified to be Vista-compatible.

Honestly, I was shocked at this. I mean how long have these guys had to test Vista Beta and Vista.

Not to mention, Rogers should have notified customers BEFORE Vista was released to the retail channel

It's not just their protection software.

Their self-healling software also will not install on Vista. I don't think any of the Rogers hi-speed software will work with Vista.

Kind of unbelievable. I'm just hoping they'll have it sorted before the 60 day free trial of Norton that came with my new PC expires. I found Rogers protection quite good on my old XP machine and would appreciate getting all that's supposed to be included in my software package from them before having to go out and search out another solution.

BTW, thanks to Digital Home for the tip on the free protection!

links to free anti-virus / anti-spyware / anti-phishing / anti-spam solutions that are certified to be Vista-compatible.spin-dizzy, there are a couple of excellent threads in the DHC Windows Computing forum about Vista, Windows AV, and Backup issues:

http://www.digitalhome.ca/forum/forumdisplay.php?f=156

spin-dizzy, I'm running Vista with AVG Free Edition 7.5 (http://free.grisoft.com/doc/5390/lng/us/tpl/v5) anti-virus and MS Defender 1.1 (http://www.microsoft.com/athome/security/spyware/software/default.mspx) anti-spyware. Both are free and running well under Vista. In fact, Defender was pre-installed on my Vista laptop.. I think it is standard with Vista.

This thread is about Rogers Online Protection. As Stampeder mentioned, if your are looking for software suggestions please goto the Windows Computing forum and search under spyware or anti-virus. There are several threads discussing alternatives

Thanks
Hugh

I had a lovely chat with Rogers "tech support" about this issue a couple weeks ago when I upgraded to Vista. These idiots spew out company BS about it being delayed due to assurances of your computer's safety blah blah blah.

As a developer myself, I've been testing in Vista for well over 6 months, Any responsible software company has at least a rudimentary product that is Viata ready. It may need improvements, but release SOMETHING.

I mentioned to the Rogers rep that Norton DOES have a VISTA-ready package. Why can't they purchase liscence numbers from Symantec to give to their Vista clients?

I ended up purchasing a 3rd party antivirus software package (Microsoft OneCare). I think that Rogers owes me the purchase price, but I'm not niave enough to believe that I'll see any $$ from them.

Rogers is just being cheap in not putting enough developers on this very important issue.

Personally I think Rogers has really dropped the ball.

Having said that, I don't think Rogers has any developers. I imagine this is all done by Yahoo! Rogers should have been tearing a strip off Yahoo! long ago.

Just so you know, Rogers released an "interim security solution" on March 15, in cooperation with Norton. When someone has Vista and they try to install the current Rogers security software they are blocked from downloading and automatically given a link to a special Norton site for new compatible software with rogers tech support.

So six weeks after Vista hits retail and five months after Vista went Gold, Rogers puts in a redirect link.

I'm sorry but that is really pathetic.

But since I'm on Vista I tried to download and was met with.

Your computer does not meet the minimum system requirements necessary to complete the automated installation process.

Oh that's right, Rogers doesn't support Firefox. ( I mean its only used by about 25% of this site) so try it all again in IE 7.0

Currently Rogers Yahoo! software is not available for your Windows Vista operating system.

We will be in contact when the software package is available, or you can check for updates by visiting <link here>.

In the meantime, if you are interested in downloading and installing a Vista Compatible Antivirus and Firewall product for free,

The result is a page entitled

Norton Security Online: Temporary Symantec AntiVirus and Firewall Software

Gee, a download of a temporary piece of software that you can install and uninstall. That's re-assuring!

I have not used, and will not use any of the software provided by an internet service provider.. especially one by Norton.

I am much happier controlling my own destiny.

(Rogers High Speed user Oct 1995-March 2007 virus free for 11.5 years)

Hi all,

Just wondering if anyone with Vista has resolved there compatibility problems with Vista and and the Norton Bundle with Rogers?

I personally have spent atleast 6 hours with Rogers both on the phone and in a live chat sessions (even trying remote sharing) trying to resolve the failed installation of the software download - it's not their problem - so they say. Is this a lost cause for me, do I lose the 100+ or so dollar value they say I have gained by subscribing and what do I do now that I have no antivirus software?

Has anyone resolved the failed installation or is iy a lost cause and do I just go and purchase my own security from Norton - not a fan of McAfee?

tired of talking on the phone.

I have not seen anything from Rogers that says the issue has been resolved

I did not realize that people were still having problems with norton and vista. I have the Norton Protection Center V.10.2.0.30 installed from Rogers and it works fine in Vista Home Premium on my Toshiba laptop.

Take Care
Steve Gyurki:)

Thanks Steve,

Did you receive the version you speak of after having a problem and discussing it with one of their techs?

I never talked to their techs about this; I just searched through there kb articles until I found a link for a Vista compatible version. Check out the myservices section on rogers/yahoo homepage. It will tell you there is no yahoo software available for vista and if you want norton for vista to "click here".

Good luck
Steve Gyurki:p

Hey Steve,

Got the version you spoke of - thanks. Did it fail for you? Did it install on the first try? I get about 1/3 of the way into the install and it fails. I know I've cleared any registry data from my previous anti-virus protection but, it keeps failing for some reason. Any more advice - anyone? Is there some setting that might prevent the install?

Appreciate any help.