The purpose of this thread is for Digital Home members to review and relay their experience with The Brick's online store.

This is NOT a discussion thread so please limit yourself to one post which includes your review.

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What product or service you purchased.
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Saleswoman sold me a RCA DLP floor model for what she said was a floor model discount. The stock person seemed to be pissed off that he had to take it to the back just to save it for me and prevent anyone else from trying it out. Also she did not say the product could not be returned if I was not satisfied, but then I saw it on the bill.

When I got home and looked online, she had given me the discounted price for a new model. My wife and I were livid! We went back and spoke with the manager who said he would give us a discount, but we also got a lower price at Visions and got a full refund from The Brick.

In the end, went for a Toshiba DLP at Visions which had it's own problems, but I will never go back to The Brick after the 'deal' that I got.

Purchased quite a few things from them in the past (Washer/Dryer, sofa, entertainment unit, bar). And have no complaints. Price matched on items we found elsewhere cheaper, good delivery people, and great website for perusing....

And to poster above. If you find a better price or there's an error, they corrected it and will also pricematch (what more can they do), so whats the problem?

I have made major electronic & related purchases from The Brick, including: a 51" RPTV, 50" Plasma, tv-stand, and two glider-rockers to watch the last named tv. Why do I shop there? Brand-name products, competitive pricing, prompt & early-am delivery, and their great 90-day price-protection policy on products purchased (which I have used and there's never been one single issue or hassle with them in doing so -- every "claim" on my part has been handled quickly, with a prompt refund to my cc acc't).
So far very good ..... I hope the relationship continues.

Recently purchased a new 46" Sony Bravia Home Theater system for xmas gift. Dan the salesman showed me the Sony Bravia in the TV display room. Very impressed with the high definition 1080P picture, he then advised me that the model is on sale in a home theater package. Asked him is the picture high defintion like that one. He aswered yes. Made the deal. On Xmas a few days later, took it out from box and tried. Picture wasn't high definition 1080P. Checked model number against sales invoice and then specifications. KDL46S3000 IS 720 RES not 1080P. After the Xmas days off, called theBrick where I bought it in Sault Ste Marie Ontario, Explained the "Bait & Switch". Ralph the manager stated once you open it you bought it even if the sound package is still unopened and you offer to re-pack the TV. Sent an email complaining to Ontario Head Office. Haven't had a response yet. A very bad experience. ANYONE buying thebrick.. do not listen to and believe the sales guy. He's trying to land the catch and make his commision. Moral of this story, Check everything he says out with specification so you to can avoid a $3,000 run-around.

Recently purchased a new 46" Sony Bravia Home Theater system for xmas gift. Dan the salesman showed me the Sony Bravia in the TV display room. Very impressed with the high definition 1080P picture, he then advised me that the model is on sale in a home theater package. Asked him is the picture high defintion like that one. He aswered yes. Made the deal. On Xmas a few days later, took it out from box and tried. Picture wasn't high definition 1080P. Checked model number against sales invoice and then specifications. KDL46S3000 IS 720 RES not 1080P. After the Xmas days off, called theBrick where I bought it in Sault Ste Marie Ontario, Explained the "Bait & Switch". Ralph the manager stated once you open it you bought it even if the sound package is still unopened and you offer to re-pack the TV. Sent an email complaining to Ontario Head Office. Haven't had a response yet. A very bad experience. ANYONE buying thebrick.. do not listen to and believe the sales guy. He's trying to land the catch and make his commision. Moral of this story, Check everything he says out with specification so you to can avoid a $3,000 run-around.
I, also had a horror story from the Brick. Keep fighting it all the way to the top. I did and finally my situation was resolved to my satisfaction. It took 3 months.