: HDPVR playback issue
2007-01-13, 04:36 PM
My HDPVR seems to have developed an issue. While playing back recorded shows the picture will freeze, but I'll still hear audio, then several seconds later the video will return to normal.
Also, if I try to fast forward or rewind, it'll move all fast and stuff then stop. I can hear the harddrive doing stuff, but nothing is moving on the screen. If I press play, it just plays from what's on the screen.
Sometimes while rewinding or fast forwarding, it'll bring up the prompt asking me if I'd like to erase the show, which normally pops up at the end, not the middle. And these happen at the same points during the shows.
Have you done a cold reboot? (Unplug/replug?) See the Digital Home FAQ (under help) "Motorola STBs".
2007-01-13, 06:05 PM
Yes, but the previously recorded shows are still doing it. Should this fix future shows that I record?
I had this problem, with a 6412 pIII. I called support, they said they would have to send out a tech... I told that a tech had been out 4 months ago when my 6412 pII died, and said the signal was great... They reset my box, and it worked better for a couple of hours, but then started acting up again. So I took it back to the Burlington outlet, they gave me a 6416. Took it home, got it activated, and it seemed to be working better. Recorded a movie from TMN-HD, and watched it nearly to the end.... and then it happened again, picture freezes sound keeps going, then the sound drops out, then you get a frame here and the sound popping in and out, and then it goes back to normal. Usually I can't "rewind" past the errors, but in this case I could, and it pretty much played back the entire sequence (above) just as it had been played the first time.
I also get the "video jitters" where the video freezes for 1/8 or 1/4 of a second, and you just shake your head and wonder if you really saw a problem or not.
This happens (to me) much more frequently on TMN-HD (the "classic" channel) and it seems less frequently on the other HD channels. To me, it also seems to be worse if I'm recording on another channel, but this may just be my imagination!
Anyway... its very frustrating... I hope Cogeco's getting lots of trouble reports. For me, at least I got a larger hard drive to record my jittery movies on!
By the way, what area are you experiencing this problem in? I'm in Milton.
2007-01-16, 09:09 PM
I am having issues with my PVR as well. I've had the box for just over 2 weeks. It worked fine for about a week and a half, then I started having issues with recorded programs. The recording would start, I would get pixelation and the jitters, then the message came up to delete the recording.
I cold re-booted and called support to see if they had any ideas and got them to do a reset with no luck. The positive thing is that the HD channels still look decent, but I can't even watch SD channels with out them freezing.
I checked the signal strength and it comes through as "poor" on SD channels and "fair" on HD channels. Funny as there are no splitters used at all. Signal strength is my issue. I told support that so they are sending out a tech on Friday night, the only appt. they had in the evening. Hopefully they can put a signal boost on the line and that will take care of the issue. I will see if I can get a new box too as it looks like the one I got was a refurb (scratches and all) and it was only a 6412 instead of a 6416 even though I specifically asked for a 6416 when signing up (sent Purolator as we don't have a storefront in Peterborough).
I was watching a recording the othe night and it went blank, the box turned off and the HD stopped spinning. Had to power back on to see if the box was fried. It powered back on, so that was a good sign.
I have 2 potential issues - signal strength and possible fried box. Friday will tell me for sure, but I hate waiting.
2007-01-19, 01:17 AM
I'm in Dundas. I'm really noticing it happening on ABC-HD West. I'm watching Grey's Anatomy live and it's freezing on me, so maybe my PVR is fine, it's the channel?
2007-01-20, 12:06 PM
So the tech came last night and after complaining how dare I go into the diagnostics proceeded to say that SD channels do look like crap and will freeze once in awhile and to basically live with it.
What about the recording issue - he tried it and it worked fine. I hate when you have an issue and everything seems to work OK when the tech comes out only to revert back to the issues you were haveing when he wasn't there.
In any event, he put a signal boost on the line I suspect to overcome the signal strength issue I was having. I checked the diagnostics and the readings did not chage at all.
My question is - will a signal booster actually change the reading in the diagnostics, or does it somehow artificially do it to "trick" the box into thinking the signal is better?
I am still getting some audio drop outs and picture freezes, but not to the extent I was before.
I posted my results in this thread as it seems others are having similar issues to mine.
The signal booster should have increased the signal strength (the way it's measured in Motorola is usually via S/N ratio and a "poor/fair/good" reading? See the Digital Home FAQ (under help) "Motorola STBs".
When I was there, the analogue channels could have been better, if I recall. The amp should have improved those some. It'll do nothing to the PQ of digital channels, but it sometimes reduces the dropouts, etc.
2007-01-21, 11:27 AM
Happened again last night.
SD channels all freezing. A bunch of square dots, lines and then freeze. I have checked the diagnostics (d03 - OOB Status) and the SNR is at poor (11-12) for SD channels and fair (13-14) for HD channels, AGC at good (15%). I also checked the inband status and both values there were good (as they were before the signal boost). The singal booster the tech put on seems to have made no difference to the d03
I tried taking the box to another outlet to see if the signal strength problem was isolated to one jack, but the other TV is a direct view non-HD CRT and the diagnostics page will not show through an s-vid or composite input. Is there another way to check the signal strength other than on-screen?
There's a link to a site if you have a broadband connection and appropriate modem in the Motorola FAQ, post 5.
Also, you should be able to see the diagnostics, but you need to set up the box to output 480i for the SD connection. See the first link in the Motorola FAQ - the last paragraph of that link to set the 4:3 override.
2007-01-23, 11:17 AM
i had theis same issue with cogeco when i fist signed on with them. THe tech came, said i was getting a poor signal, and it was probably a problem with the line coming into the house.
so he hooked a temporary direct line from my house to the cable box (2 doors down from me, cable went across 2 of my neibors roofs:D ). Once spring hit, they came back and dug a new line from the box to my house.
Id let them know if they dont fix the problem quickly, you will take your business elsewhere. I bet it will be fixed in no time.