You can't just unplug it to reset it... it has a battery backup. Any tricks or is it just not possible?

A tech was at my house today, I think i saw him reset it by unplugging and then pulling the battery out.

The battery cover is located on the bottom.

If it's the same kind of modem of Vidéotron, you should have a small reset behind the modem?!

Shaw is using the Motorola SBV5220's at the moment I believe, I have the old SBV5120 with the separate battery pack (PB1000) at the moment.

Shawguy

So, from what I see from a pic from the modem, you have a reset bouton at the back of it:

http://broadband.motorola.com/catalog/product_documents/SBV5220%20data%20sheetpdf.pdf

Ah i see, i haven't had a look at mine but I didn't see it because the shaw guy who installed the modem put a red sticker over it.