The purpose of this thread is for Digital Home members to review and relay their experience with the Canadian store of Buy.com

This is NOT a discussion thread so please limit yourself to one post which includes your review.

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What product or service you purchased.
Approximate timeframe you ordered the product
What location you dealt with if it’s a company with many stores or service locations
Your overall level of satisfaction
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If you had a negative experience, please read our guidelines below.


Guidelines for Posting Negative Reviews

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If you had a problem and are posting a negative review, then please note what efforts you made to resolve the problem and the feedback you received. If you think the efforts to resolve the problem were NOT reasonable then please explain why. Saying you phoned up and talked to some idiot, suggests the problem may lie with the consumer and NOT the company!

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First negative review I've ever left, but I think its necessary in this case.

When I was looking for my Logitech 880, on the advice of several people on this forum and with a very attrative price, I decided to buy from this retailer.

Everything went as expected on the website, however despite waiting three weeks, my order was still shown as "in process" at their warehouse (At the time I placed my order, the item was shown as in stock)

After three weeks, I decided to cancel my order and went elsewhere. Cancelling the order was straightforward enough, though it took some 48hrs for a confirmation email to be sent to me (No questioning why I cancelled though, although after a three week delay in order fufillment, perhaps they made their own conclusions)

I might order from them again, but I don't think I'll be expecting much :(

NefCanuck

I ordered a Peerless plasma mount about 3 months ago, the price was very good and it was showing in stock but after ordering nothing happened with the transaction so I e-mailed to find out it was not in stock nor was it likely to come in stock anytime soon. So I cancelled the order, I got the feeling if I had not chased the order would have just sat there waiting for them to get the item in stock.

I placed a small order form ca.buy.com a while back and had a good experience. Fast shipping and the item was fine. Some of their prices are decent but not all. I did ask them about their return policy when I was considering the purchase of a computer monitor, and they claimed at least to provide full refund (I believe within 30 days), but I wouldn't want to be the first one to test their return policy on an expensive item.

I've ordered a keyboard from Buy Canada in 2009. Shipping was quick, but the keyboard was defective. So I requested a replacement. As part of replacement, you suppose to click on one link and it suppose to show you a return label with a barcode - then you print it and put on the return box. This web page never worked - telling that Buy Canada website is experiencing a high traffic - try later. Have been trying for a week - same result. Send them a couple messages via "Contact Us" form - no reply. There's no phone to call either. Basically I'm stuck with defective product and there's no way to replace/return it. This merchant is retarded - do not use them.