2006-12-24, 12:17 AM
I have a Motorola DCT2224 that was working properly until a couple of weeks ago. Now it only shows channel 02. The only information the guide shows is "To be announced". Is this a typical problem with these Motorola receivers? Is there a way to trigger them to reload the guide or perhaps reset the box. I have tried disconnecting everything from the box and unplugged it for 24 hours but this made no difference. I have also asked Shaw support in Calgary to reset the box however this has not worked.
Thanks for any help offered!
2006-12-24, 04:46 AM
Not typical of the box. It's possibly the wrong channel map on the DCT - ask a CSR or TSR to confirm the correct one is applied on the acct and then to reset the box.
2006-12-24, 02:30 PM
Thanks! Is there a way to make the the channel map reload from the DCT2224?
2006-12-24, 04:51 PM
You have to call Shaw Tech Support they would be the only ones who could do this for you.
2006-12-24, 05:15 PM
Looks like we have it fixed. It turned out to be a splitter. Once it was replaced the guide started updating and I can see ALL kinds of channels! Thanks for your input!
2006-12-24, 05:19 PM
Glad to hear it was fixed before Christmas.
2010-03-10, 11:54 PM
I had this same issue when I first plugged in the motorola dct2224.
It displayed the message "Failed to receive signal" on channel 2. After I ran the channel search on my TV, channel 4 worked. However, everything was still "Not Authorised".
2010-03-14, 11:14 AM
Mike, I presume you phoned Shaw to authorize your box?