: Review: Tiger Direct
The purpose of this thread is for Digital Home members to review and relay their experience with TigerDirect.
This is NOT a discussion thread so please limit yourself to one post which includes your review.
We welcome the input and opinions of all members whether they are good or bad, however, please note that this thread is NOT for rants. Whether you had a good or bad experience with this vendor we want to hear about it but in an OBJECTIVE manner.
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What product or service you purchased.
Approximate timeframe you ordered the product
What location you dealt with if it’s a company with many stores or service locations
Your overall level of satisfaction
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Tigerdirect has been a good addition on the scene in Toronto. I can only speak for the bricks and mortar store since I've never shopped online.
You have to be careful because sometimes their prices are not the best, however, I find on many occassions their prices are excellent.
the Etobicoke store is clean and wellstocked and I've always got to the cash with little line-up.
When I had to return an item once, they were very polite and gave me no problems.
Overall, I'm very satsified with TigerDirect.
2006-12-21, 08:01 PM
I've purchased many products over the past few years, from an external hard drive (Seagate 160gb) to cables to refurb digital cameras for my kids. I've always been very satisfied with product and service. They do ship with UPS, though, and UPS is VERY slow to my area (rural BC). Shipping is usually quite expensive, $20+, so I usually wait until I can combine items. Our area didn't qualify for the $4.95 "all you can ship" deal they featured the past couple of months.
2006-12-22, 02:59 PM
I have only purchased one item for TigerDirect to date (video capture device), and even though I returned it (decided I did not want the product), my experience with them was top notch. No issues with the return.
As with any "retailer" you need to compare prices and take into account the shipping costs when ordering from the web site.
2006-12-22, 10:32 PM
Purchased 1 item on-line from them, shipping was very quick and web site and ordering system is top notch. Would not hesitate to buy from them again.
2007-01-01, 04:20 PM
Tiger Direct is great for all consumers. Whether you purchase online or in their store or done what I have a couple times which, is go to BB and they have price matched or beaten their price.
2007-01-01, 09:38 PM
I was in the Sudbury FS New Year's Eve and overheard a head salesman stating that they would honour their pricematching with anyone EXCEPT Tiger Direct. This may be due to TD selling OEM units instead of regular retail.
I recently bought a replacement Motorola bluetooth headset from Tiger direct--same make/model as 1st time--but this unit was an OEM from Verizon, while my 1st one was a retail boxed Motorola. (As a result, I was unable to use a rebate from Motorola who only honour Motorola Canada imported units.)
I've ordered 4 times from TD, but the 4th time my order was delayed as I hadn't ordered in several months and TD insisted I call them to confirm the order. I was on hold over an hour--counting the several times I attempted the call in order to confirm my order. Have never had this issue come up with other online retailers whose sites appear ready to honour a properly authorized cc order.
2007-01-11, 05:45 PM
This is my first time making a purchase from tigerdirect. They had a 2 for 1 deal on the Ultra 10-Outlet Tower Surge Protector, so I ordered the two pack deal. I placed the order on the 29th of December and I got it on the 8th of January, so it was soon enough for me. The shipping box was adequate and both units work fine. Canada Post is cheaper, so I wish they had used them instead of UPS, but the 2 for 1 deal really made it worth while.
2007-01-20, 08:45 AM
Ordered some cables online recently. They were shipped the next day and I was easily able to track my order. Using UPS Ground was very slow, IMHO. The package took 11 days to get to St. John's. I think it would have been quicker and more ecomonical if they had used Canada Post. I was considering buying an UPS from them as their online price was excellent. However, the cost of shipping put the bottom line the same as a local retailer so I went that route instead.
I used them when I lived in Ontario and the shipping was cheap and very fast indeed. Perhaps they should investigate alternatives for shipping to the outer reaches of the country.
Their web site is very well laid out and ordering online is quick & easy!
2007-01-20, 02:59 PM
I have made many purchases from Tiger direct ca and com and they are both fantastic. Their prices are great, their products are great, the order/check out system is simple to use, and the shipping is fantastically fast.
I have ordered cables (Component, optical audio, HDMI), memory cards for two cameras, RAM for my computer, and recently a new power cord for my SAMSUNG DLP which have all been exactly what they were claimed to be and lived up to the expectations I had for those products.
Great company, no worry internet shopping, 10/10 from me.
2007-01-27, 09:15 PM
Have ordered from TD a half dozen times, camera batteries, PC memory, peripherals etc...experience was just Ok...but no euphoria...really hate the TD tactic of lure (quote a price) with the catch of a mfg. rebate...if submitting a rebate request and several weeks to honouring...with many rebates never received or cancelled. for whatever reason weeks later...
Naw, TD is not for me....the price quoted is what i like to pay....forget the mail in rebate idea...just not worth the trouble and poor return ratio, I have experienced with this vendor.
the only good rebate experience i have experienced is staples...easy and convenient over the web with no need to submit anything via post
I live close to two TD stores, so I don't order online, but the in-store selection isn't as good as online. I've been mostly pleased with the service, once I realized the rebates were as much a scam as anything else. I got about half of the ones I submitted. Now I either make sure that the item doesn't have a rebate, or just don't bother applying, if the price is good enough. The stores also have clearance areas, so you can sometimes get some good deals there. I picked up a dual-core P4 2.8 CPU for $120. I also had to return a motherboard once, and they didn't charge me the restocking fee, which was nice.
Overall, I would go there before anywhere else, for most stuff.
Ordered an A/V switch from them and received the next day. I am in Toronto.
No problems at any point of the ordering process. Would definitely
buy from them again.
2007-03-16, 12:13 PM
I like TigerDirect's prices but I too am sick of the mail in rebates. What I don't like is their use of UPS for delivery as I'm never home during the day. I also think their shipping charges are excessive. I would be happy with a lower shipping cost and Priority Post
2007-03-16, 12:54 PM
I've had overall good experience with them. At first I thought that they were somewhat expensive (at times) but one has to remember that their Canadian prices include taxes/duty etc gathered at the border.
Their Customer Service isn't too hot. It takes an age to get through and often they cut you off.
2007-03-16, 10:25 PM
I purchased a one meter HDMI cable from Tiger Direct -- the physical store, not online. Bought it two weeks ago from the Etobicoke store (on The Queensway), for a price that rivals just about every other store.
I am very satisfied with the product and had a positive experience with the service. Although it took a while before I could corner a salesperson (and only because there were A LOT of customers that day), when I asked him about cabling needed for a couple different things, he explained and described each one that I would need, and pointed them out on the rack. He apologized for being out of stock of one of them, and suggested I check out The Source. He took his time with me, although I knew his buddy was waiting for him so they could both go for lunch.
This guy was terrific. He even knew that the DVD player connected to the HDTV wasn't set for a widescreen TV, and it seemed to pain him to have Star Wars running, cos the picture was squished. The remote for the DVD player was missing, he said, and he wished he could switch it over to widescreen, just to get the picture right. I've pointed this out to employees of various other stores, and not one of them cared. Some even pointed out that it was a widescreen DVD, and that it's supposed to look like that. Not this guy. He knew his stuff. Props to him!
Overall: a very positive experience, and I'm extremely satisfied.
2007-03-26, 06:05 PM
I have a small company that repairs computers and have dealt with Tiger Direct via telephone & email for many years and have always recieved excellent service, as of late I am in a credit card dispute over Warranty products not credited back to my credit card as promised. One large amount was removeed from my card promised to be credited on return of defective product. They ended up crediting two of my other cards with small amounts not adding up to close the full amount, with no invoice as to what they did and are unwilling to deal with this problem, which is now being investigated by my credit card company. This lack of accountability and insecure handling of my credit cards has led me to halt any further transactions with them.
Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of routinely responding slowly to complaints. Although the company resolved the complaints, it was not within the Bureau's time frame.
The Bureau processed a total of 1048 complaints about this company in the last 36 months, our standard reporting period. Of the total 1048 complaints in the last 36 months, 510 of those were closed in the last 12 months.
2007-04-03, 09:57 PM
I bought a new desktop computer from Tiger Direct that included a Vista upgrade. The computer came, but, no Vista. I contacted Tiger Direct...they shuffled me off to Supportforyourpc....who shuffled me off to QMSCorp and Valerie Krieger who never reply to e-mail.
I have been going round and round for over three months....nobody, it seems, is responsible and nobody knows where the buck stops. Could someone at Tiger Direct make a phone call? Not in this lifetime.
I highly recommend not purchasing anything from this company that is not installed when you purchased it....the after sales support sucks big time.
2007-07-13, 10:48 AM
Having dealt with Tigerdirect in order to save a few bucks when they have promotions involving rebate from Onrebates.com, I am no longer dealing with them.
The Onrebate.com is just a hidden company belonging to Tigerdirect. Go to http://www.digitalhome.ca/forum/showthread.php?t=66606 to read my problems with it. There is a long list of complaints involving these 2 companies and many of them unresolved. After googling to see if I was the only one, there is probably only a handful of satified customers getting their money back from these rebates. Some are still fighting after 2 years!!! I don't think it's worth the hassle to get $30 back when you have to sink in $40 worth of long distance calls.... :o
2007-07-15, 03:29 PM
I've bought several things from Tigerdirect.... mostly refurb'd wireless B routers. USB WIFI adapters for my student houses.
The prices are good on the refurb'd stuff.
I would be wary of the rebates... I've had few rejected rebates...
I give them a B- on price... there are good deals.... if u avoid the rebates....
I have not had to return anything yet....