: Review: MDG Computer
2010-02-22, 11:33 PM
When I ordered my computer for school 5 years ago (P4 512RAM) I went into the store (South London Location) to get exactly what I wanted and watched the guy fill out the form. I get a phone call 3 or 4 days later saying that my computer was ready and I could come in and pick it up. So I take the 30min trek into the city to go pick it up and when I get there they tell me that they don't have a monitor for me. They told me I could take the CPU if I wanted but it would be another day or 2 before they got another shipment of monitors.
I get a call a couple days later saying that a monitor is in, so I do another trek into the city to pick up my Monitor. Hoping all my headaches are over with them I picked up a wireless card and opened up the CPU to install it to find out that they Shafted me on RAM!! I upgraded from 256 to 512 and when I called to inform them about this the guy on the phone told me that the computer sometimes doesn't recognize there is 512 and will only say 256 if you are looking at what is installed when you are on the screen, I then explain to him that I am looking at the stick of RAM that has been installed. He seemed to want to come up with any excuse to why there was not 512 rather than just admitting they made a mistake.
I finally found the time to take my computer in and as the guy has my computer in the back he comes out and asks me if my computer worked before I brought it in because it wasn't working after he installed the second stick, so he goes into the back and comes out a few minutes later to find out that HE had unplugged something on the motherboard.
So 4 hrs of driving and a cumulation of about 2hrs over the phone and in the store I was finally able to use the computer that I had paid for.
Although they did fix the problems that arose they offered me a free trial of a no name anti-virus program for my troubles. I kindly accepted it and never looked back once I walked out the door for the final time as well as never suggested to MDG to anyone that has been in need of a computer since
We are always buying the HP brand and I still don't understand why I bought my MDG computer in 2005 There was a sign of warning that I knew and ignored. What we've got was a poor quality, boosted price, always some reason to go back to the store for repairs, bad service, and some problems that couldn't ever be fixed as: the speakers playing even with the head set plugged, the USB port upside down. The time you wait in the store you hear nothing but complaining customers. Never again I buy anything from this company. The sign that should turn me off at the very beginning was the flag waving, the "only Canadian build computer" this strategy is used usually to sell low quality product.
2010-09-10, 11:53 AM
Financed a Vision XXLF series from MDG, got my system on Tuesday (7th), The computer did NOT have the graphics card installed and when I called customer service to tell them my card is missing, I instantly was given attitude and spoken to quite rudely by the agent.
Had to mail the system back (Thursday 9th) already to have them install the graphics card - as They wont ship you just a card - even though it's all you need.
Customer service agents are unprofessional, they never called me back at the times/days they said they would. I had to continuously call to finally get a hold of someone.
They overcharge extremely for their products.
Save yourself the trouble, Do NOT finance from MDG as they try to rip you off as much as they can, take up as much of your time as possible, then blame you when they mess up.
I'll be filing complaints with the BetterBuisnessBureau and also taking them to small claims court if need be.
Be wary, STAY AWAY from MDG.
2011-03-22, 05:26 PM
I have had a desktop and just ordered my second laptop. The first laptop was running VISTA and did have a bios issue, they had it repaired and back to me within a week and that was about 6 years ago. The desktop was on its 7th year before we held its funeral earlier this year. Sorry but I have nothing negative to say about the service or the quality of these products.
my Dell lasted a year before having issues that they refused to cover, In the 90s I had an HP that was having issues right out of the box...they refused to cover based on my geographic location.
Once again, MDG has my vote for quality and service.
2011-10-25, 11:29 PM
MDG is probably one of the worst company's that call them selves Canadian
Grey market, offbrand parts, poor service, retarded sales people.
they are the lowest of the low. they trick ya into buyin' with their "low" prices then sell you stuff that's less than advertised.
you might as well flush your money down the toilet.
MDG = Cheaper Parts / Lower Quality
2011-10-26, 12:41 AM
The funny thing about MDG is they have been around for a very long time. I remember way back in about 1998 a friend of mine was looking to get his first PC so he could get on the net.
He saw this ad in the Star TV guide and was interested in their 'Diamond' system. We went to their store and this cute Asian girl starts telling us about the computer... with what she was saying I could quickly tell she had no clue what she was talking about! She was really pushy trying to get us to buy the PC... we then told her we'd have to think about it... come back later.
She then said the strangest thing to me... she told me she also worked at a massage parlor at night and maybe we'd like to see her there tonight?
We ran out the door... got it the car and drove off laughing so hard... I think she was just working there to get guys to the rub & tug. That tells you alot about this place.
2012-01-10, 02:55 AM
I really wished I had seen these reviews before buying anything from MDG. It seems that not much has changed over the years.
Their systems may have improved but the way the handle things have not. 10 months ago I financed a 40inch HDTV and what was supposed to be a Toshiba satelitte Laptop.. I got the TV but the laptop ended up being an acer, not that I had a problem with that since I do like Acer and for what my son uses it for, it was still a decent computer...at first...
withing 3 months, the laptop moniter just shut down and we could never get it to work. We could hook up an extenal moniter and then everything worked fine but what is the point of having a laptop then right? Called MDG and they said that Acer would take care of it. Acer said since it sounded like it was physical damage then it wasn't covered and it would cost me $400 for a new screen..now the the exact same laptop at Best Buy, brand new was $350. Called MDG back and the sales rep told me to " go buy it from best buy then" at this point I'm not happy, they are charging me $80 a month for 18 months??? (For the laptop and an extra $65/month for the tv)
Then the TV overheated while we were watching a movie.. There was a very loud "POP" then half the screen was black.. I checked the tv and at the very edge of it I cuold see where the screen had been pushed outwards.. again I called MDG.. I was told to call Toshiba and they told me that it would not be covered since it seemed the screem cracked from the inside...
I called MDG back again and the sales rep asked me if it was not possible to watch TV on the working half of the screen and then hung up on me. I called back and demanded to talk to a manager and after being transferred about 10 times the manager i spoke to asked me what I expected him to do about it that they will not take the items back.
so I am stuck paying for a TV i can't watch and a laptop that has to stay hooked up to a monitor.
Same Laptop at Best Buy=$350
Same TV at walmart= $500
Fininacing through MDG=$2610
yeah, I got F***ed big time...
learn from my mistake, do not buy from this company.
2013-05-08, 12:45 PM
i alaway want a tab that can run windows and download the windows software just like a computer would do but a tab use thought so when i talk to two sale dude i ask for a tablet to run world of warcraft or a game called silkroad onlione the frist sale dude said no we dont have one yet the so i left it alone for a few month then call then make and ask for the first sale dude i was speaking with i was told he wasn't with the company any more so i said ok who do i deal with for my question he looked in to my file and seen that there was a new sale dude for me and transfer me to him i spoke to him and ask about the tablet what i wanted he said he looking in to it right know and will let me know in a few mins he seen that we have one and dose run world of warcraft i said ok that sound great so it is like a computer he said yes i said ok i will take it and also a new tv 65 inch he set me up with a good tv so far but when i got the item at my door i find out the hard way alaway read up on what you are getting never truth a company or sale dude on what he or she going to sell you but one thing what the boss said to me after i find out the tablet dosent run the os software he said if there any record info what i said to the said dude they will fix the problem after 2 hour has pass i got a phone call back and he left a message on my answer machine and siad he dont find no info what i said to the sale do and couldn't help me so i was like really pissed after i am sure i said what i asked for and also my wife heard me saying it twic to the sale dude so right know ppl keeep away from them they are not a company that is worth truth with evern if you been with them for year not missing a payment
2013-05-08, 01:36 PM
That is, hands down, the longest sentence I have ever seen!
2013-05-08, 04:39 PM
I was out of breath just reading it. ;)
2013-05-09, 07:12 AM
TL;DR version - customer wants tablet to run World of Warcraft, trusts sales rep that a Windows RT tablet can (and doesn't do research until after they ordered the tablet, is disappointed when tablet arrives at door and it can't. Bad sales rep = bad company
2013-05-09, 07:38 AM
Unfortunately, many consumers don't know enough to do the research and think the clerk actually knows what they're talking about. There are when you almost need a shovel to deal with what the clerk says.
2013-05-11, 03:54 PM
omg where do i start lol this company is horrible. I went online to look at what they had, applied for financing on a toshiba laptop i liked. well they would not tell me what the interest rate was and would only show me the contract once they took money out of my bank account. seems like a sleazy tactic to get you in and they probably would tell me that i can't get the money back because of some crazy application fee. well that stopped me right there canceled the application. you would think that would be the end of it... nooo 2 -3 calls a day asking me to reconsider told them what i had an issue with they ignored it. tried to convince me to get the laptop and i would get some free 42 inch tv. then the emails started coming in first from the rep i would get a new one every day. then finally stopped but only to get a call from the cancellation dept trying to convince me again, told them to same story that i don't sign a contract until i see it, ignored my request again... so i get an email from a senior account manager who can offer me hundreds of dollars off blah blah blah. told him where to go, haven't had an e-mail or a call since