I was just wondering if anyone here that had a 360 sent back for "repair" got their refund that Microsoft told us we were supposed to get a while back.Still waiting for mine.

Ed

I've phoned several times, each time being told the refunds would be mailed out automatically in 10 weeks time. I've concluded that they really don't have a clue....

Got my cheque in the mail a few days ago, so it looks like yes they are being mailed out....

I got mine in mid January.....

How come I called because I get a disk error all the time and they want me to get it fixed under warranty but I have to pay the shipping and supply my own box?

Finally got my refund in the mail yesterday.Talk about waiting till the last minute.They said they would be out by the end of March well they were right.

Ed

My friend's 360 just died. It was one of the launch units. As the 1 year warranty is over, they are quoting him $168 to fix / replace it (comes with a new 1 year warranty). He's been waiting for the return box, but it hasnt showed up in almost 2 weeks.

My box died tonight. It's a launch box. I got it at the Zero Hour event down outside LA and brought it back to Ottawa with me.

It died after installing the auto-update for Guitar Hero 2. I'll let you draw your own conclusions, I'm going to give all parties involved the benefit of the doubt and say it was pure coincidence even though the double-digit list of users complaining about the same issue on the xbox and RedOctane forums would make you think otherwise.

I'm an Xbox Ambassador, Xbox Community Developer and now a disappointed gamer.

$168 to get it fixed. I'll miss it while it's gone.

My 360 died at the beginning of April. The box arrived within 2 days. The Ontario warehouse received it on April 9th, and I have heard nothing since. I just called the Xbox Support and they told me to call back in 2-3 days for an update.... at least I am in the middle of moving to a new house and shouldn't really be playing anyways :-)

Crap, if I have the same luck as you're having I won't have my box back in time for the Halo3 beta. Brutal.

Same here, my box has been received in Ontario 2 weeks ago.. Microsoft Customer Service told me to call back in a few days to know what's happening with it.

I hope I'll get it back before the end of summer ;)

Bucketo;
Out of Warranty? 168$, what must to fix on your unit? Any parts have to be replace?

Kane,

Yeah, it's out of warranty. I actually bought it down at teh 360 Launch event outside LA (Zero Hour). MS charged me $168. that did include shipping both ways but it still sucks.

There is some relatively good news to report though. My box arrived at the service depot this morning and 3 hrs later I received an email with a tracking number saying my box (or a box, not sure if it will be mine) has been shipped out. I should have it tomorrow or friday. That's not too bad since I shipped it out yesterday.

You are lucky

From what I heard when I asked for the RMA #, I will have to wait about 1 month before getting my console back!!!

I'm gonna give them a call again tonight.. I'll see if I can add a little pressure and get my console back asap ;)

My 360 arrived at lunch today. It's a replacement system and so far so good. The only issue I have now is that I need to be logged into my gamertag to play the arcade games I bought. Not a huge issue but I'm going to give them a call. Arcade games marry to your gamertag and system so that you can play them w/o having to login to an account (and other accounts on the box can play them).

I just called again for an update after 3 days (like they told me to) and the Xbox CSR told me that I have to wait until April 30 for an update, and that they are in the process of moving the Canadian repair centre which is causing delays. I guess I will have to escalate my case to a supervisor on Monday when I call. I wonder effective that will be.

Well i got the dreaded three red light of death this morning. :mad: My girlfriend just laughed and laughed. Haven't send her so happy in a long time. :confused: No Halo 2, no new maps for a month.:mad:

I guess this is my lucky day ... i have fallow this thread: http://blogs.mercurynews.com/aei/2006/09/microsoft_dismi.html (go to the end of the page) and look like MS has finnally re-enable the FREE repaire for the 360 ... but here is what i did ... i have already call for repaire in the past, but like you they have refuse to knowledge the FREE repaire so i wait, and voila, someone has annonce the FREE is back as on 4/20. This time i toke different aproche, open my online support case, i cut and pasted all the links that pointed to a FREE repaire and then at the end show the link above and told then peoples are now getting all the 2005 repair for FREE started 4/20 ... wait one day, and today i call back with the new online case # ... and sure enought the CR just go thru the reading and link that to my previous unsolve case and then procese to have me the shipping box and all the instruction, and then he said it will be all FREE ... YES! ... hope some one will be lucky too ... OH! this is CANADA XBOX support ... good luck everyone ... Mabye because i spoke to them in FRENCH too so support is different :)

You were lucky with the french support?? I don't believe you!

Honnêtement, le gars avec qui j'ai parlé, en français, je n'ai rien compris de ce qu'il m'a dit.. tellement plus facile de comprendre et de se faire comprendre en anglais

As-tu le nom du CR avec qui tu as dealé? Si oui.. donne le nous.. on sera peut etre plus chanceux la prochaine fois.

Le gars m'a juste laisser son prenom: Mark, donc un Ontarien, il ne par pas tres bien le francaise mais a force de repeter 3 fois, il reussi a comprendre ... je vous suggert fortement d'aller sur xbox.com et ouvrir un support online et mettre ce liens: http://blogs.mercurynews.com/aei/2006/09/microsoft_dismi.html (voir les derniers commentaires) ... ou bien insterer lui a transferer au dep. du Hardware ... j'attends la boite en ce moment, je vais vous faire un suivie .... bonne chance