It's now 2 weeks since I sent the Xbox out in the prepaid box. Still nothing. It's over a month since the problem was first reported to Microsoft. Patience is wearing thin.

It took me 12 days to get my empty box, 1 day to send it back, 1 day for them to receive it......now I'm at 8 days since they've recieved my box and I haven't heard anything from them.

22 days so far for me and I'm currently waiting for some sort of confirmation that they are shipping me a replacement/repaired xbox.

I got my empty box in 3 business days. Dropped it off @ Purolator the following evening, arrived at Vaughn depot the following day. Now waiting for the replacement to arrive.

Not to speculate about what JohnnyC did or didn't receive from M$, but I did read in a thread somewhere (maybe here?) about M$ reviewing your gaming history from your profile and offering a newer title game that fits your playing history as compensation for the hassle that some have went through.

Ok. Xbox was sent by Purolator on Jan 20 and according to Purolator's tracking number was signed for in Vaughn on the 23rd. My son called MS today (Feb 2) to find out when to expect it and was told that they had no record of having received it!!!!!!!!!!! The MS dude was apparently very polite and not surprised that they had no record. He took my son's word for it that they received it on the 23rd and promised that a new xbox would be shipped out today and would take 3 to 5 business days to receive. How many more promises is MS going to make? That is now over a month of the warantee time and Gold memebership time that we havent had the xbox. All of this despite the fact that I have been in touch with MS Canada's head office and had assurances that my repair would be expedited. This is a joke.

Quote from mprenter: 22 days so far for me and I'm currently waiting for some sort of confirmation that they are shipping me a replacement/repaired xbox.

Call them they will not send you any notification, they promised me they would but never did. I called them every two or three days and finally they said they would be sending a replacement.

I think they wait to receive your unit in Texas and then determine if they will fix it or replace it. If they decide to replace it, they send a message to Vaughan and Vaughan sends out the replacement unit to you directly.

It took me about 3 weeks to receive the replacement after dropping it off myself at the Vaughan location. They do not repair them there, this I was told by the staff that work there. They bulk send them to Texas late every afternoon.

Good Luck!

WW

I was told by the rep I talked to yesterday that all units in Canada are replaced, not repaird. So you do not get your own repaired unit back...you get a replacement. He did not say if it was with a refurbished unit or a new one. I would suspect it is refurbished.

They refurbished. Returned units are sent to MS Repair in the US to be refurbished and returned to MS Canada. The units sent out for warranty replacement are from that inventory.

I've had the red-ring-of-death for a few days now. Started with a couple of games freezing, then didn't boot up at all. My 360 was on original launch console (actually, I got it a full week before the official launch date, thanks to Pepsi's contest!).

I just placed a call this morning to Xbox. I actually got someone from N.America, which was a pleasant surprise.

She's sending out the box for me to ship the console back to them. She said I should expect the box in 3-4 business days, and the whole process should take approximately 2 weeks (not holding my breath there!).

Anyway, she was really nice on the phone, so my 1st initial contact was good. Let's see how the rest goes.

I've had the red-ring-of-death for a few days now. Started with a couple of games freezing, then didn't boot up at all. My 360 was on original launch console (actually, I got it a full week before the official launch date, thanks to Pepsi's contest!).

I just placed a call this morning to Xbox. I actually got someone from N.America, which was a pleasant surprise.

She's sending out the box for me to ship the console back to them. She said I should expect the box in 3-4 business days, and the whole process should take approximately 2 weeks (not holding my breath there!).

Anyway, she was really nice on the phone, so my 1st initial contact was good. Let's see how the rest goes.
Sounds like how my story started Very friendly and helpful. Ganted she was totally wrong and after a month I still had nothing. So hopefully you will have better luck but don't be too confident until you actually have a working console in your hands.

Well I thought I should post my story. It has been about a month since my console died and my first phone call.

It took 3 phone calls and about 3 weeks before I received the box (which shipped from 20km away from my house). The night I received the box I placed my dead system in it and shipped it out. 1 day later it was delivered.

It has now been another week and a half since they have received my console and I have no shipping information nor does MS for my returned console. Worse yet for them to "track" down what is going on they sent an email which could take up to 7 business days to get a response. I find it a little funny that emails take longer then the post office to deliver a letter across the planet...

Well kids, my story is a bit happier than most.

My Pre-Launch (Pepsi contest) 360 finally died on me two weeks ago.

Two days after my call, the box arrived. I tracked it and it arrived to be fixed the following day.

It was just delivered back to my home this afternoon.

I haven't hooked it up yet, but all things considered, not a bad turnaround time.

Now, I can finally play some Crackdown!

After getting my box in about 5 business days and sending it back same day, it has been about 2 weeks.

called today, it is in the service center, but they have no status on it. Said they have sent a request for status update that can take 3-5 days blah blah blah.

I want to play Lego Starwars!

Darth, I'm in the same boat as you with my Pepsi pre-launch console.

My 360 just died, placed call on Saturday, so waiting for my shipping box.

I'm hoping as mine was a pre-launch console that I'll get a new one.

Oh, and the new consoles with a manufacturing date of Nov 2006 have the quieter Benq DVD drive. Hopefully I'll get one of those!

Update. Despite MS telling me on Friday that they had no record of it (I got the same email that takes a week story) my replacement unit showed up yesterday. Thats 6 weeks after the first phone call. My son has been playing it non stop ever since I set it up again (withdrawl).

Well I got my 360 back today. It took 19 days, I think, from first phone call made last month. It's not the same unit as the one I sent back. I can't see any obvious signs of use but I assume it's a refurb. Manufacture date is close to my original. It works so far, but I haven't played a game yet. And no GoW thrown in the box. Damn!
Overall my experience has been as painless as possible I guess.

UPDATE: Received my shipping box to send my 360 back to M$. The lady on the phone said 3-4 business days, and today was the 3rd day. So far, so good.

Let's see how it goes from here.

I think that I got a new machine, as its date was 10 06 06.

It also seems to run quite a bit quieter than my first one.

Now, all I need is Crackdown, and all will be good.

Got my replacement today. It is a different box, with an erlier manufacturing date than my original, and it is cleary stickered as a refurb.

I think it may actually be louder than my first one.

Why oh why can't someone make me a quiet replacement fan for my xbox. 3.5 weeks total wait time from first call.

I finally got my replacement too. Total time from initial call to receiving my replacement unit was 26 days. My replacement has a manufacturing date which is 2 months newer than my original box. It had the protective stickers on the IR plate and drive drawer. The box looks new....but is not. I found a small dirt smudge on the faceplate, but I kept my original faceplate so that's not a problem. Other than that, no scratches or scuffs. And it works.....so far. :-)

/\/\ark

Well, I have to say that I'm impressed with M$'s turnaround time for me.

I placed the initial call on February 3rd, and I had my replacement delivered Feb 13th.

The new manufacturing date on the 360 is Dec 8th 2006, which is great by me, considering I had an original pre-launch console.

Haven't really given it a good test yet, but I did play a few mins of the Crackdown demo, and all seemed good.