: Xbox 360 Defective and Replacement Process...
2009-01-25, 11:31 AM
Hummm... Interesting. What vintage was the first one you returned. I returned a Xenon pro and got another xenon pro - the serial number on the unit indicates the original build date ( as opposed to the date on the label...) I was told when they refurb that they rip out the guts and that there is no real generation of these units (Not sure if that makes sense)
Every replacement console I got had disc read errors. Maybe they were replacing the motherboard for the RROD but they were re-using the drives.
2009-01-29, 12:28 PM
Ah man I feel for all you guys ... really sucks.
I didn't have my own x360 up until lastyear. I have a development one on my desk at work that is on 24/7 but those cost $10,000 each and probably have unicorns inside of them.
First of all any X360 owner should read this - http://www.anandtech.com/gadgets/showdoc.aspx?i=3472
Design CPU GPU eDRAM
Xenon/Zephyr 90nm 90nm 90nm
Falcon/Opus 65nm 80nm 80nm
Jasper 65nm 65nm 80nm
I managed to get a Falcon last year but I would be interested to see what models are going belly up. I have a feeling most of the deaths are Xenon/Zephyr. But I could be wrong.
tip - if you play your x360 more then a few times a day (boot up / shut down) then just leave it on. Too many on / off cycles and the boards weaken and break. So leave your box running if you are going to be using it a lot. Also if you have been playing CoD4 or Mass Effect for 4 hours, don't just turn the Xbox off. Let it run for 20 mins and cool off. Also a good tip is to use an xbox 360 Play and Charge Kit. When you are done plug the wireless controler back into the Play and Charge dock and then turn off the Xbox. The power supply and fans will continue to run even tho the unit is powered down until the battey(s) charges.
anyway best of luck guys.
2009-02-09, 03:16 PM
My xbox started reading "disc unreadable" in October of 2008. Called the xbox support (an oxymoron) was told they would send me a shipping box. Called in November...December and still had not received it. Finally got it on January 2 2009. Sent it back and was told it would take three weeks from time of receipt to get it back. Package signed for on January 6. Called back in and guess what, according to their records it was not received until January 15th. Purolator website shows January 5th, however, according to their "customer support" I can not read shipping information. It is now February 9th and still no Xbox, call in and all I am told is that it is still with the repair centre and when I ask to speak to someone else I get hung up on. Great customer service skills. I am just waiting to get it back so I can put all that junk up for sale and see if I can recoup some of my losses.
We sent Ours out about dec14, still waiting for it to return. :mad:
2009-02-09, 07:30 PM
With somewhere between 9 million and 10 million of these units having gone defective, it's a miracle they get them done as fast as they do.
At the same time, that would also explain why so many of them fail a second time (or more). :rolleyes:
So after almost 20 days of bliss the replacement xenon is now giving me the open tray error for almost every game.
Called MS On Monday will see what happens :(
So Our 5th box died Nov14,
They sent us the box Dec 14, sent out the box that day.
Just got back the replacement Feb 19.
tick, tick, tick....
2009-02-21, 10:31 PM
Yikes, sounds like I've been lucky so far with my 1-year old Elite.
Here's hoping it continues to be fine.
Hey all, my 2 year old Elite just bit the dust on me and I have a question.
I know that the replacement process is going to take a couple weeks, can I buy an arcade unit and stick my hard drive on it to tide me over until my refurb elite returns?
I thought I read somewhere that I can only download my arcade games once per year or something so would this prevent me from playing arcade games on the elite when it arrives?
2009-02-24, 08:25 PM
yes you can
the games are on your hard drive but you must be signed in to XBL to play the full games.
I did a little bit of research and I'd like to clarify exactly what I'm asking about.
I have the hard drive from my Elite at home, if I buy an Arcade model and attach the hard drive I would need to use the License Transfer Tool to use my downloaded games on the new console.
The issue is this: on the xbox website it says I can only transfer the licenses once every 12 months, to prevent migrating license to multiple consoles I suppose.
My question is this: if I were to buy an Arcade model and attach my hard drive, but only use the console to play NHL 09 from the disc (not transferring licenses or playing arcade games), would I have any issue transferring my licenses to my refurbished Elite model when it arrives?
2009-02-25, 03:49 PM
No, you won't have any problems.
But like DSGamby said as long as you're signed into Live you can access the content no matter what 360 you attach the drive to. It's the other users on the HDD that won't be able to access it unless you download the content again from your DL history.
2009-02-28, 06:32 PM
i just got the RROD on my second xbox 360 (first one had freezing issues)
i bought it on launch but for some reason xbox support said it will still under warranty, i didnt question why and sent it in.
i got the RROD on sunday night (feb 22), sent it out monday and got it back thursday morning. it was pretty quick overall
does anyone know nowadays microsoft repairs xbox 360 and helps reduce future chances of RROD?
i know the jasper chip sit has eliminated it or reduced it, but im wondering about the case of repaired xbox 360s?
I have read a lot of horror stories, so I went and bought a replacement console while my Elite was in the shop. It looks like I could have waited it out after all...
I sent it in last friday, it was received monday, repaired and shipped back to me tuesday. I'll reserve judgement until I actually receive it in my hands, but the process seems very fast so far and I don't see how I shouldn't get a refurb console this week if it's already in purolator's hands.
2009-03-05, 09:03 AM
I sent it in last friday, it was received monday, repaired and shipped back to me tuesday.....
They don't repair and send you your same console back. They simply ship you a refurbished one upon receipt of your defective one.
2009-03-05, 09:22 AM
If you still have the box that the Xbox came back in, look on the white sticker in the bottom corner of the box. It should say something like Falcon - Opus.
The Opus Xbox 360's have a new motherboard, 45nm chip, and cooling. The graphics chip is still the same. From everything I have read online and from what I know about my own Opus Xbox 360, they have fixed the RROD problem with these ones.
2009-03-05, 10:45 AM
Had to send in my XBox360 due to the RROD and in the process I forgot to remove my hard drive (I know my problem) so I recieved the new XBOX360 on Tuesday less the hard drive because I was to stupid to remove it before mailing it out.
Plugged it in connected the remotes everything works great, even got one that was made in January 2009. Yesterday (Wednesday) Purolator Courier shows up on my dropstep and Microsoft mailed me back my hard drive, something they didn't need to do but I am very greatful they did.
BIG props to Microsoft for going above what they really needed to do as the instructions were clear as day on what to do.
Very happy Microsoft customer (not heard too often)
2009-03-06, 12:52 AM
thanks for the response.
i checked the box and it says xenon - pro.
i guess im unlucky and didnt get the opus chipset.
thanks for the info.
I got my refurb wednesday. Working perfectly so far...
From the time my console died, to having this refurb in my hands was only 1 week. It was only 4 business days, incredible considering the ordeals some people have endured.
2009-03-31, 07:34 AM
Just had my Elite RROD last night. Called customer support to start the process. They are supposed to send out an email with a shipping label, last time I was sent a box, so hopefully this will speed the process. Called at 4 yesterday, no label as of 6:30 this morning, hope it comes soon. Will keep everyone updated on length of replacement.