The purpose of this thread is for Digital Home members to review and relay their experience with Videotron Cable

This is NOT a discussion thread so please limit yourself to one post which includes your review.

We welcome the input and opinions of all members whether they are good or bad, however, please note that this thread is NOT for rants. Whether you had a good or bad experience with this vendor we want to hear about it but in an OBJECTIVE manner.

If you post a rant or childish comments like, these guys "suck" or they're all a "bunch of idiots", then your comments will be considered trolling and your post will be deleted.

When you post, please try to include the following information:


What product or service you purchased.
Approximate timeframe you ordered the product
What location you dealt with if it’s a company with many stores or service locations
Your overall level of satisfaction
If you had a positive experience, please explain what made it such a positive experience.
If you had a negative experience, please read our guidelines below.


Guidelines for Posting Negative Reviews

The truth is no retailer or service provider is perfect and occasionally even the best companies can disappoint. Our experience is that good companies have problems but they typically make every reasonable effort to resolve problems.

If you had a problem and are posting a negative review, then please note what efforts you made to resolve the problem and the feedback you received. If you think the efforts to resolve the problem were NOT reasonable then please explain why. Saying you phoned up and talked to some idiot, suggests the problem may lie with the consumer and NOT the company!

No posting URLS or Directs to Competitors will be deleted

Posts containing URL's to competitors or posts saying gee you should have shopped at this retailer will be considered spam and deleted.

We want opinions, NOT sales pitches or spam!

Have Internet cable service with Videotron for many years. Only temporary downtimes were caused by my own RJ-45 cable from modem to computer. As for the network downtime itself, no downtime that I can recall. Speed has increased over time. My last PC Pitstop this week shows download rate of 2230 Kbps.

Bought SA8010HD in April 2004 (when Bell could not determine when their DVR would be introduced). Last October, could not access VOD. Service Tech changed my unit for a SA8300HD. Problem solved and in addition if ever I wish to use HDMI, it works with my TV's DVI. The previous DVR did not. And in November, I bought an external drive from Videotron which works without any glitches. HD PQ has vastly improved since limiting HD channels to 2 per QAM in 2005. And now, we have Plattsburgh/Burlington in lieu of Buffalo for US channels thus improving Video bitrate and proper 384 Kbps audio for DD 5.1 when available.

Bought a SA8300 (SD) in November 2005 from a retailer and Videotron promptly put it in service.

Switched from Bell to Videotron for telephone service, 2 days ago, and will save some $32 per month including unlimited long distance calls in my province. Free new cable modem supplied (had to buy the first one, years ago).

Presently investigating the change of my cell service in order to combine this with Videotron for additional savings and a better free cell phone.

Never had a CSR problem. Had numerous dealings with TV service people and was on a test client list when Videotron made numerous tests to get the SA8010HD's DVI output to work with certain TV's, including my Toshiba. All contacts were well handled.