: Quick Survey for Cogeco Tech Support re: Guide Problems
2006-10-24, 01:39 AM
Is anyone else experiencing problems with their program guide?? Until about 1 week ago my Program Guide would show the schedule for 3-4 days in advance. Now, I am finding that the data for many channels is only available for as little as 12, sometimes only 6, hours in advance! Others, however, are fully populated for 4 days out.
This is making the set-up of advance recordings near impossible, and I am missing a lot as I am not able to perform the requisite "quality control" on the series recordings I scheduled (you know, where you need to manully re-set a series recording because the system did not recognize the show in the data base). This is happening on both my older 6208? (the single tuner HD box) as well as the 6412.
I do not believe it is a signal quality issue as 1) the quality of all the channels is as good as it always has been, 2) the high speed internet on the same line shows no quality issues, 3) no internal wiring has been altered in any way, and 4) the Guide is just a data dump - it either happens or it doesn't, right? Anyone know of problems with the central data feed?
2006-10-24, 01:49 AM
Yes...I am also experencing problems, since Sunday evening. Many channels are showing To Be Announced, up to 4 hours until it starts. Kind of makes it a useless paperweight for me, as I use it to tape my shows while I am at work...but I can't set it to tape anyting because there is no program listed!!:confused:
I am in Windsor...you???
2006-10-24, 08:27 AM
I am in North Bay and saw that there was a problem on 6412 with a guide less than 12 hours. I called Cogeco regarding the problem and he told that they were aware of the problem and they were working on it and should be resolved today. He also told me that different receivers update at different rates so you could have one receiver witth 2 days guide and another with 12 hours...
2006-10-24, 08:39 AM
I live in Oakville and have a 6412-III. I have also been experiencing this problem.
It is not unique to Cogeco - check the Shaw forum. They are experiencing the same problem. The problem may be with the data provider, not the cable company.
2006-10-24, 11:26 AM
Thanks eveyone for the speedy reply!! I am glad (in a relative way) to see this seems to be a central issue rather than some technical problem with my equipment or line. Let's hope they get this resolved soon, as it makes the HDD recording function pretty much useless - which kind of defeats the whole reason why we upgraded to this box in the first place!
2006-10-25, 09:00 AM
After multiple calls to tech support, the only response they offer me is, "you must have a weak signal", just like you considered, Peter.
What frustrates me is when I say to tech support, "OK. Tell me how to bring-up my signal strength on my screen; I'll read it to you and you tell me if it's low." They reply, "Oh no. We can't do that. We'd have to send-out a specially-trained technician to measure your signal strength".
This simply blows my mind that a tech rep couldn't tell me the proper signal strength number.
I remember at 11 years old, back in 1980, pulling-up the signal strength on my old man's C-Band dish receiver and immediately diagnosing the problem.
But trying to measure signal strength here in 2006?? Oh no.
Stuff like this literally knocks my fat butt off the couch.
2006-10-25, 10:43 AM
Add me to the list as well. Had this problem a few weeks back (the week that all the shows premiere of course) and wasn't able to resolve it. Ended up using the paper TV Guide and programming the times of shows rather than series or names.
The weekend of the 21st, the listing started to show 'To Be Announced' again in the evenings. I've reset my box and hope the data will get to me. Haven't called Tech Support this time, if the reset won't take I will.
BTW, their recommendation last time was to bring my box in and replace it with the new model with a larger HD but another poster on here said that I'd have the same problems.
2006-10-26, 01:07 AM
How many people in the Burlington/Oakville area are having Guide problems with their 6412/16 or 6208 in that the programming schedule is only available for 6-12 hours in advance for many channels compared to the 3-4 days we used to have (i.e. a lot of "To Be Announced" in the Guide at times more than 1 day in the future).
Please indicate approximately when this began, how much advance Guide information you used to receive in the past, and what model of box you are currently using.
This will help me get this issue in front of Cogeco Tech Support, who currently believes these problems are only related to defective infrastructure at the customers' end (i.e. bad boxes, poor signal quality). I find this very hard to accept as many Shaw customers saw the exact same problem develop at the same time as at here at Cogeco. Does this imply that all these customers suffered line degradation simultaneously? More likely it is a data provider issue that needs to be resolved NOW!
2006-10-26, 07:46 AM
Oakville, 6412 (not phase 3), I only noticed two weekends ago. I used to get a solid 3 or 4 days before...and I thought that was bad. My Harmony remote can pull in 14 days at a time.
2006-10-26, 08:15 AM
I've noticed this for about a week now. I am using a 6412 that I got in March 05(don't know what phase it is). I used to get 4-5 days in advance.
2006-10-26, 08:37 AM
See the Shaw thread:
We are not alone.
2006-10-26, 03:07 PM
Yes, I saw this thread on the Shaw forum, which is why I open the second thread (now closed) to collect the prevalence info for Cogeco. In my discussions with Cogeco Tech Support they indicated they had NO knowledge of either a data provider problem, or that this problem was actually prevalent with Cogeco customers. They implied that I was the first they have heard of this problem and that it was due to defective infrastructure at my end (i.e. bad boxes, poor signal quality).
As I posted in the other thread, I find this very hard to accept as many Shaw customers saw the exact same problem develop at the same time as here at Cogeco. ... But without the data that could have been collected with the second thread, I will only be able to report back to Cogeco that there are about 6 of us in BurlOak with this problem. That should make them take notice!!
PS. We ARE alone here - Cogeco is certainly not helping!!
2006-10-26, 03:24 PM
As an update to the program guide problem:
At 11pm last night (Oct 25) I unplugged my 6412 for 30 min then left it on all night. As of noon today, I have nearly complete listings until midnight Saturday the 28th.
Now, if I could only get my series recordings to work!!!
2006-10-26, 03:44 PM
Peter, it doesn't make sense to have 2 threads on the same topic that were opened within 48 hours of each other.
That being said, I can close this thread and open the other, I can merge the 2 threads or I can keep things as they are.
Let me know.
2006-10-26, 05:08 PM
I agree that it doesn't make sense to have 2 threads; I just wanted to capture the prevalence data for Cogeco. Thus, if it is technically possible to merge the 2 threads, this would be ideal! Hopefully then I could get enough data to get Cogeco to act.
2006-10-26, 06:31 PM
Done. On a related note, I'm a Cogeco customer so I'll provide some feedback as well.
It's also a good idea to put your location in your user profile.
2006-10-27, 11:48 AM
My DCT-700 rebooted on it own yesterday and after 3 hrs and now I am not see the problem with the guide
2006-10-28, 03:31 PM
My guide has about 3.5 days of information in it.
Normally it's about 4.
2006-10-29, 11:11 PM
I live in the Bronte Rd area of Oakville, and hvae had this problem for about a week or two now. Checked tonight, and I can only see minimal guide listings for as early as tomorrow night. TO BE ANNOUNCED is pretty much across the board.
I've also been having the Series Recording problem for a while now too. But it seems like it's only the CFTO channel.
2006-10-30, 09:10 AM
Using the Series recording feature on the 6412 is getting really frustrating these days. When you look at future recordings, and a show doesn't appear when you expect it, is it because:
1. The guide isn't up-to-date?
2. The network has bumped the show?
3. The series recording hasn't taken?
I have actually had examples of each of these over the last week. Yes, with a little research you can find the cause, but it sure detracts from what the PVR was designed to do.