: Can I use my Digital Box at my Friend's / Neighbour's?
I am just wondering why anyone will get into trouble moving their cable box from house to house.Because some people would use the STB at another location to view channels that (the friend) does not pay for. That would be illegal.
In your instance, if you plan to keep the HD STB at your home, then you may wish to advise Rogers that it's at your house and your STB is at theirs. If they performed some sort of survey/audit, they may question what's going on...
In fact, moving a STB to a different location is not allowed at all, however, if it's only done for a short period of time - say an evening's game, then there will be no problems. If it becomes "permanent" then it's not allowed and if used to obtain programming that is not paid for at the other location, it's illegal.
2010-11-30, 03:44 PM
Hello 57, you are very quick to respond. Technically, I'm not stealing service. I paid for the SD signal and My parents pay for the HD signal. We just choose to watch what we pay for at a different location.
I realize that. It shouldn't be a problem and I know you're doing nothing wrong. It just might take some explaining if Rogers ever do a survey and find the STBs "out of place". That may be easier than telling Rogers what you're doing now - up to you. ;)
2010-11-30, 04:01 PM
If they don't find out before, they'll find out the next time either of you call for tech support, especially when dad tunes to TMN and calls them to ask why he's not getting it. Also, the boxes are 2 way devices which communicate back to the head end on a regular basis. It may not be today, it may not be tomorrow, it may be weeks from now, but as soon as the system realizes the box is not associated with your account, they'll kill it.
2010-11-30, 04:49 PM
I wonder if they can find out. We live less than 1km apart, so most likely on the same 'circuit'.
BTW, I'm not trying to make this permanent, I'm hoping to buy my own box at boxing day sale.
Well, if they're talking to your dad and TMN should be up, and he says it's not, but it's actually up on your box (which should be at your dad's), then that creates quite a bit of confusion doesn't it? The boxes should be at the residence that's paying the bills. Anything else creates problems, confusion, conjecture. You can probably get away with it until Boxing day but not if there are any problems with the STB because then they'd need to be moved to the appropriate locations to troubleshoot properly.
2010-11-30, 04:59 PM
57, thanks again for the advice and quick response.
2011-08-30, 07:40 AM
Hello! My first post... wondering if it is possible for a friend to bring over a rogers HD box hook it up to my cable...
I have NFL sunday ticket and red zone on my package and we want 2 TV's going ... will his box work with my package or will it only work with what he has on his package or will it work at all ??
Thanks in advance!!
Your post was moved to this existing sticky on the topic - please read earlier posts in this thread. Before starting new threads on the forum, please read the following useful post, check out the FAQs, the stickies at the top of the forums and do a quick search. Thanks.
His box will work at your house, but it will only get the channels that he is subscribed to (and NOT yours).
2013-04-27, 05:48 PM
Just an update to this topic.
Rogers is currently doing audits on its cable system and is informing customers that are using terminals at other locations other than the service address listed in their system to move them back within a certain timeline. Those who don't comply will have their box deactivated and they will have to return them to a retail store, and those customers will be flagged and will no longer be able to pick up STBs at retail store. Instead, Rogers will be forcing truck rolls on these customers to ensure that the box is installed at the service address.
Those with purchased equipment who do not comply with the timelines provided by Rogers will have their STB permanently blocked from the network, and they will not unblock it under any circumstance.
So just an FYI for anyone who's currently using their equipment at another address.
2013-04-28, 01:07 PM
what if its Roger's fault? a recent experience my friend was living with his dad when he was single, and had a box added to his dads cable account. when my friend got married he moved to a new house, but before he did that he called rogers, and told them he will be removing the box from his dads account, and adding it to his new cable account and confirmed all the details with roger's over the phone, the agent confirmed everything was done and he had nothing to worry. so the next day he takes the box to his house and hooks it up to his cable, and he notices he is getting the italian channels, and some other channels not on his package, he doesnt think about it and thinks maybe rogers is doing a free promotion for those channels, but when i come over to his house i said "wait a sec, maybe the box is still attached to your dads account" so i convinced him to call rogers and what do u know, it still was, the guy over the phone confirmed it, and he fixed it a SECOND time, and now he was getting the proper package on his cable box. yyzhlr, under your senario, if i would have not told him to call rogers, the STB would have been disabled permanently affecting him from watching TV, he would be out of pocket $45 bucks for the cost of his purchased STB, at the sole fault of rogers mistake, right? so this would not be undoable at all even if its rogers mistake your saying right?
2013-04-28, 04:17 PM
They don't just disable your box, you get a notice in the mail that outlines a timeline for you to have everything corrected.
In your scenario, the dad would have received the notice and would likely have been confused as he no longer has the box in question. He would likely then call Rogers to ask why he received this letter, and the mistake would have been caught before Rogers even gets to the point of having to disable the box.
2013-04-28, 06:00 PM
well thats more reasonable. thanks for further clarifying this.
2013-05-07, 04:28 AM
@yyzlhr. Now I understand that every single STB on the cable billing account must have two way communication with the rogers cable network and that means that each one of them have a unique IP address. If the tech installs the box then it is his responsibility to log the ip address of the box and note it in his work order. Most of the time a customer is able to call in over the phone and have the box added without a truck roll, in this case the IP address may not be available on their notes. However, tech support believed to have access to the STBs and ability to view each ones IP address. Now the question is how would they pick up on the accounts that's doing that and is it a random audit or they have sort of mapping software that automatically detects a box not on the billing address and what if there are no boxes actually sitting at the billing address for eg customer moved from the address and didn't notify rogers of the move but found the RF signal active and continued using the service based on his old billing address, is this something they could also catch? Do every area with rogers have a spool of available IP addresses that they check based on it?
How does the rogers digital cable audit works?
2013-05-07, 12:05 PM
I have no idea how they will be doing this.
Also if you move and you don't notify Rogers that's the customers problem not Rogers. Also the new address would not have an active coax drop for more than 30 days unless it's a bulk rate building so the chances of someone just picking up their equipment and moving it to another address and being able to use it for an extended period of time is highly unlikely.
Also if you move, there is a good chance that whoever is moving into your old place may want to sign up for Rogers. If that happens Rogers would contact the old account holder to see what they want to do with their services.