I_Want_My_HDTV - Tell us how you really feel :D

Why woul the compagny hate you so much to only breaks YOUR RECEIVERS when they did the software updates?

How do your think a software update could break your receiver?

You also had the option to get Dish Care to make sure you don't have to pay if your receiver breaks and according to what you said previously it looks like you didn't.

The warranty is usually mentionned on all additionnal receiver activation call, also mentionned in the user manual, on the bill, by the rep in store...the only person you could be mad at if your receiver breaks after the 1 year warranty is you, for not taking the extended warranty!

Two things: I find it hard to believe that a software update could selectively destroy certain boxes.

But on top of that - if I had $2000+ in equipment, I'd insure it.

Bad software can do many things. Look at the history of the DVR530.

Why woul the compagny hate you so much to only breaks YOUR RECEIVERS when they did the software updates?
They didn't. They caused serious problems with all the 5100s and 5800s owned by EV customers. EV took about 10 months to issue any kind of update to fix the issues and it was months more before the PVRs became stable again. AEV, either you haven't been around long enough to know this history or are truly, blissfully unaware of what is happening in the field.

I have never had a hardware issue with EV receivers in 5 years. The problems have all been caused by bad firmware or poor signal delivery (often a combination of both in the case of the 9200.) Besides, I already have an extended warranty as long as I subscribe. EV will provide a refurbished receiver for a flat fee of $99-$149.

I am a tech 2 level agent... If something like that would have happened I would definetly be aware of it... I've been with the compagny for a little over a year.

Yesterday I called tech 3 for another client and I asked them if a software update could cause issues with the receiver, and if it did in he past... Answer:NO!!!

I am a tech 2 level agent... If something like that would have happened I would definetly be aware of it... I've been with the compagny for a little over a year.

Yesterday I called tech 3 for another client and I asked them if a software update could cause issues with the receiver, and if it did in he past... Answer:NO!!!


I hate to say it but that Level 3 should be out cleaning the streets, he has no idea what he is talking about.

It is the firmware that makes a receiver do the things it does, of course bad firm can and does have an effect on a receiver.

Last year there were two versions of firmware in the Datastream for 3100's, one was fine, the other was corrupt, we ended up with over 1800 receivers back in our office that ALL had to go back to NESA, because they picked up the wrong Firmware.

I deal with people pretty high up within Express Vu and even they denied it was possible, however after inviting them to our office and physically downloading firmware on 4 receivers, 3 of them took the wrong one, they realized we had a problem with the Datastream.

Within 4 hours, the second version of firmware disappeared from the Datastream.

At no time did they admit fault, at no time did they say it was bad firmware but there were too many facts that could not be ignored.

They lie directly to our faces, so of course they will lie to you as a CSR and of course they will lie to Customers, they are trying to protect their own little empires......

Agent, do you really believe that software has no effect of the behavior of a receiver? Why is Microsoft always sending updates for windows?
Look at the *C 5xx series. Upon release they were pretty much a lemon, now with a series of software updates they now function correctly.
What will Bell deny next?

Yesterday I called tech 3 for another client and I asked them if a software update could cause issues with the receiver, and if it did in he past... Answer:NO!!!
That tech told you an absolute, 100% lie. Just read some of the firmware bug threads to find the truth. The 5x00 firmware that I'm talking about was one of the worst, far worse than any of the 9200 updates and you can read the long lists of 9200 firmware bugs documented on this and other boards. At least then, we had the option of refusing an update if we found out it was bad and the receiver was set to ask first. We can't do that now.

People have frequently lost all of their PVR recordings or worse after a firmware update, even if it was successful. PVR firmware updates have often required technical assistance to resolve issues with corrupted system settings and hard drives. And that doesn't take into account the bugs introduced or reintroduced due to E*s poor software development process.

EV's PVR software has been relatively stable and free of serious bugs for the past year so that experience provides no indication of the prior situation.

Firmware can obviously have a negative effect on hardware. That's for certain. However, I can not see a situation where 1800 subscribers were affected by a bad firmware update, and yet has been perfected "covered up" by BEV. What do you think they are, the CIA?

It wasn't totally covered up. OTOH, EV kept a lot of information about the issues from their own staff and certainly don't advertise it to the public. If you reach a third level tech or higher they will often acknowledge the issues but most others will know nothing about it.

Well, that is an (unlikely) issue unrelated to the issue being discussed in this thread.

I contact BEV again last week via email, and got a response stating I would have to pay $149 to break the contract, and $149 on the rental equipment. Reading over the contract I signed, it states I would owe $99 and $99 instead. I'm assuming my signed contract trumps their new fees?

My original advice still stands. Tell EV about the situation with the move. As suggested, provide written proof. (Not that it proves anything, anyone could forge a letter from their "landlord.") If they still won't wave the cancellation fees, ask for your service to be moved under the move program. The installer will come out and fail to install the service. Your service will be canceled by EV.

Why to order a move when you know you can't have the service? It will cost the CSR's time to fill the order, National install's time to dispatch the order, the technician's gaz (espacillay at the price it is today), the technician's time (and he won't get paid even if he came, he gets paid on a done job!) and cell phone that he would have to use to advise the dispatch tha he can not do the job. All that for a result that client already knew...

If you reach a third level tech or higher they will often acknowledge the issues but most others will know nothing about it.
If you read me well I asked them...they said that it could cause issues that are easy to fix, but never would break the receiver or make it useless

If you read me well I asked them...they said that it could cause issues that are easy to fix, but never would break the receiver or make it useless
So how could your Level 3 Tech explain my comments in Post #147;

Last year there were two versions of firmware in the Datastream for 3100's, one was fine, the other was corrupt, we ended up with over 1800 receivers back in our office that ALL had to go back to NESA, because they picked up the wrong Firmware.

That was almost 20 skids of receivers......

Lets stay on topic which is reducing cancellation fees or this thread will be closed.

Thank you Hugh.

I'm balancing out cancelling my rental and service if/when I move with the new Shaw trade-in winback promotion. I own one used receiver (that isn't even activated yet!) which I bought for $65.

So:

Cancellation fee: $200-$300 (depending on who you talk to)
Used receiver: $65
Shaw HD PVR: worth approx. $600

So I guess I'd still come out up?

Didn't you leave Shaw less than 4 months ago? Was there a reason why?

No, I left MTS 4 months ago, because their HD service is ridiculous. So I would be forced to go to Shaw if I move into a place that doesn't allow dishes. If the place I move into allows dishes, I'll stick with BEV.