I don't think Expressvu is being nice.
That's the understatement of the century. :rolleyes:

The client signed and agree to be provided the service for 2 years. He was well aware that he signed a contrat and it states in bold capital letter 24 months on he contract...

The client decides to move where there is no hydro...he is th one who then decides to break the contract. We would gladly offer him the service, we didn't break the agreement, we would have even sent a te for him to install the service at the new place! We already paid a tech to do the original installation (in most case), offered a discounted price in the first few months (therefore loosing money),I really thik that at that point it up to customer to do is share of the work and prove whathever situation he is in.

The client decides t move where there is no hydro...he is th one who then decides to break the contract.
So now EV decides where its customers are allowed to live?! :confused: Wow, I never knew that a satellite company was so powerful. George Orwell would be proud of how well his novel, 1984, predicted future events. :rolleyes:

EV, what an arrogant company.

I never said that! But if you signed a 2 years satellite agreement you must knw you need power to get it running...

What is so complicated about getting a written proof?

What is so complicated about getting a written proof?
Appointments: Some people require them and it costs you time off work.
Bad Will: Some people don't like to be asked to provide documents (especially volunteers.)
Cost: Some people charge for documents. Lawyers sometimes charge hundreds of dollars.
Delay: EV only provides credit from the time the written document is received.
More Cost: To send the document quickly.
Stress: Due to trying to obtain the document, send it, making sure it is received. And that doesn't take into account the stress caused by an arrogant company that doubts your word and refuses to take responsibility for its own actions.

So now EV decides where its customers are allowed to live?! :confused: Wow, I never knew that a satellite company was so powerful. George Orwell would be proud of how well his novel, 1984, predicted future events. :rolleyes:

EV, what an arrogant company.
Just exactly how did you reach that conclusion.?

I think you will find that it is YOU who decide to Move, it is YOU who decides where to Move, it is therefore your problem if you can no longer get Express Vu Service AFTER you Move.

Most SANE people would think about this BEFORE moving.

Appointments: Some people require them and it costs you time off work.
Bad Will: Some people don't like to be asked to provide documents (especially volunteers.)
Cost: Some people charge for documents. Lawyers sometimes charge hundreds of dollars.
Delay: EV only provides credit from the time the written document is received.
More Cost: To send the document quickly.
Stress: Due to trying to obtain the document, send it, making sure it is received. And that doesn't take into account the stress caused by an arrogant company that doubts your word and refuses to take responsibility for its own actions.
Wow, we are having a bad day arn't we........

He just cancelled his service according to what I read in another thread...

Installation:Bell Express Vu provided you a free installation if you had a 2 years contract

Promotion:Express Vu gave you either months free or service discounts

Free move:Express Vu provided yu a new dish and a professionnal installation of the first receiver when you moved (if you did)

Retention offer:You probably got some discounts, or months free when ou treat to go to another provider

All those cost money to the compagny...I think that for that reason it's ony fair that YOU will go get the proofs that service could no longer be offered and send it to us

Well once again I agree with all you said......

I doubt he will have canceled, the 9200 is an amazing machine, even with it's errors. It is hard to give up.

Read the thread:http://www.digitalhome.ca/forum/showthread.php?t=67632&page=2 it will give you his reasons...

Most SANE people would think about this BEFORE moving.
Sorry I think most people have more on the mind when moving than whether a neighbours tree is blocking out a signal from satellites to the expressvu dish.
I think people that install dishes for a living think about that.

That's why I've been saying that if the technician goes to the client's house when he moves (which is free) and he founds out there is no line of sight he would call in at BEV and we will terminate the account RIGHT AWAY!

What part did you not get?

Sorry I think most people have more on the mind when moving than whether a neighbours tree is blocking out a signal from satellites to the expressvu dish.
I think people that install dishes for a living think about that.
Excuse me BUT, as I have invested well over $2000 in Express VU receivers, I most certainly WOULD look for a suitable location for the Dish, when looking at a new house.

If there was some question of a suitable location being found, or clarification being required, you can then call Express Vu, who could arrange for a Site Survey to be carried out, at a cost of $75. That would be a small price to pay for peace of mind.

If no line of sight is possible, you could then follow Agents' suggestions.

I have explained myself fully. Your "What did you not get?" will be chalked up to French English translation and not sarcasm.

Your excused ! but I don't think the average sane person has purchased Well over $2000 in Expressvu receivers. There is nothing wrong with it mind you but it's overkill to most.

Your excused ! but I don't think the average sane person has purchased Well over $2000 in Expressvu receivers. There is nothing wrong with it mind you but it's overkill to most.
I have NEVER been described as average or sane, especially as I have worked with Express Vu for over 6 years now........ Or should that be banged heads with.....?

How do we send the installer for the site Survey Nimiq 1? Do we just fill a regular installer request and in details write Site Survey? We were never told about that...

What would your site survey gives more than if I book a regular moving promo? Woudn't your tech try by all mean possible to instal the ish on a moing promo? Why would the client have to pay an extra 75$?

We go out on sever Site Surveys per month usually at the request of the Customer directly.

I am not sure how it works from the inside of Express Vu as I get calls from the Home Services Team asking us to attend a location and look for possible Dish Locations, we then report direct to the person on site and report back to Home Services.

We as a Company charge $75 for this service, most of the time, almost all the time, the customer will get the $75 refunded by way of Credits if the survey is successful. I am sorry but do not know what happens if it is bad news......

Would it help if you had the direct number for the Express Vu Dispatch Desk here in Toronto.? I can PM it to you if it will.

Your excused ! but I don't think the average sane person has purchased Well over $2000 in Expressvu receivers. There is nothing wrong with it mind you but it's overkill to most.
So now my sanity is being attacked?: Isn't there a forum policy against personal remarks of this nature? :confused:

At today's prices, yes. Consider this...
Initial purchase: 6000 HD receiver - $800, 3100 - $190 plus installation hardware. No other way to get decent HD at the time. Rogers' and *C's service and hardware were much worse. That's over $1000 right there.

Subsequent purchase: 5800 PVR, $400 - It's functionality was destroyed by a firmware download after about 2 months. EV refused to replace it so I it was replaced about a year later after EV's incompetence failed to resolve the issues. An EV rep told me that a new PVR would fix the problems but it did not. The replacement 5900 was just as bad but no compensation for EV's lies and incompetence was ever offered.

Subsequent purchase: 9200 to replace the 5900 after an EV rep claimed it fixed all the bugs in the 5900. Another 9200 was purchased due to inadequate HD recording time and it's being on sale plus a promotional credit from EV. I never received the credit from EV. Then firmware bugs, many in common with the 5900 started to become apparent. Then EV proceeded to destroy the functionality of the 9200s with firmware updates and corrupted HD signals. (Most of those have been fixed with the last update but many poor signal issues and NBR problems (due to bad guide data) remain.

Shortly after I purchased the second 9200 (there was no rental option at the time), EV decided to rent all these receivers or sell them at greatly reduced prices and vastly increased promotional credits (which most customers actually received.) Then EV started to destroy the integrity of their HDTV broadcasts even further, making many shows unwatchable due to latent bugs in the 9200's firmware.

Insane? :confused: Lied to and cheated by a company that only cares about its bottom line and could care less about its customers? Definitely. Trust this company? It's insane to do so but I should have known better than to trust a Bell company. It's pretty obvious that it's CSRs are adamant when it comes to defending EV's policies, even so far as to indulge in blatant lying to cheat and retain customers. I'm sure they don't care about the financial difficulties that EV's lies, incompetence and two faced policies are causing.