Similarly, the contract you do sign, if you sign it, has a very clean cancellation clause. Why grumble about paying it? Ok, so you move, effectively, outside of Bell's territory (like the north side of an apartment building). That is not Bell's responsibility: you made the move, honour the cancellation of the contract.


I don't get it - is SensualPoet upset because "big bad BEV" is actually trying to be nice for once and letting customers out of contracts when they are no longer able to receive service? What gives? One minute you are complaining about their horrible service and evil, EVIL ways... and now?

In any case, I called into BEV to check it out, and was told that I would be charged the early cancellation fees no matter what, UNLESS the new condo I was in did not have line of sight for the new dish install. A building with a no-dish policy would not allow me to get a refund on the cancellation fees. Go figure. Any clarification on this? Is this official BEV policy?

If you get a letter from the condo board that they will not permit the dish there, signed by the president of the Condo board and fax it to the fax number I posted earlier in the thread they will credit the early termination charges

For the person that was asking if they need to send picture..no! In most cases were there is no line of sight the technician will call in and speak with the CSR to explain them the situation. If he didn't then we would have to fill a billing form to make the verification with the installer and in 3-6 week we get an answer and credit the penalty

Okay.

So it looks like we'll probably be moving into a condo building that does not allow dishes to be put up at all. I've been with BEV since the beginning of May, and I'm renting a 6100. I was on the half-price for 6 months promo. I'll probably be moving in November, so I'll need to cancel in October.

Can you answer me the following questions (if possible, please):

1. What fees would I be subject to normally?
2. What proof do I need to show BEV I can't just move my dish and service?
3. Do they contact the condo corporation after the letter is faxed?
4. How do I return my equipment?

Mozza, here are some answers:
1) 200$ plus 149$ per receiver... (Not a 100% sure there, All In One package have different rules I think. If I have to call retention tonight I will ask and let you know)
2) Letter fom the condo corporation
3) Don't know
4) When we shut off the service (a month after your call) the system automatically sends out boxes. Be sure to give them your new adress if you gonna be at the new adress by that date

What about "transferring" the contract to someone else? Do they allow that?

We will allow you to change the billing name and bill to adress, you can also use a moving promo to hook the service at the person's house. The name of the account can not be changed during the contract...

I'm puzzled by Sensual Poet's change in post style, a short while ago I could have sworn he was a troll from Rogers based on the tone of his posts (takes one to know one maybe!) and his put downs on Bev, now It seems he wants to ensure Bev is getting their pound of flesh from all of us.

Thanks for the vote of confidence.

I have never thought of myself as a "troll" beholden to anyone. I have repeatedly attempted to state the facts in every post, in this thread and all others. I have mentioned several times I follow financial markets closely, with a special interest on telecommunications. I frequently quote said sources.

If you re-read my posts, you will find facts presented, and rarely putdowns, except where total stupidity reigns ... and, let's be frank, Bell's consumer policies definitely reach that level from time-to-time.

ARR, as someone who seems "libertarian minded", I'm surprised you find the notion that living up to the terms of a contract is a bad thing. Bell has required ALL new customers since Sep 2005 to sign a (usually) two year contract which contains a plain language Early Cancellation Clause. Why on earth are folks complaining they have to pay this when they choose to change the circumstances of service (ie. move)? As I said ... good on Bell to let people out of their obligations without paying; it may be good customer relations; it's bad for shareholders in the short term (and arguably good for them in the long term -- that's a reasonable judgment call by management; but note Bell Management is exhibiting their own "best before" date on their foreheads at the moment).

Mozza, as usual you misrepresent what was said: I applauded Bell for its leniency but as a shareholder question the policy. The fact that you might benefit from leaving the sinking ship is neither here nor there in my assessment of whether it is good business.

Others: a contract is a contract. You signed it, live with it. If you can renegotiate, bravo! Go for it! But the other party owes you nothing beyond what you both willingly agreed to upon signing.

I don't think Expressvu is being nice. They can not live up to their end of the contract to provide service. Why should they get paid. The service allows me to move.
I would love to be in court the day Expressvu sues for a service they can not provide.
If the contract states the service can not be moved that would be something else. As it is now It is OK to move.

I think you are not reading right... We never said you can not move... I said that Bell will let you cancel your contract and even credit the penalty for early termination if there is no line of sight or dish is forbiden at the new adress.

Sensual Poet said that if you move Bell shoudn't credit those charges since the client is well aware that he has a 2 years contract and it is not Bell's fault that there is no ine of sight or that Bell is forbidden there.

We never said you can not move... I said that Bell will let you cancel your contract and even credit the penalty for early termination if there is no line of sight or dish is forbiden at the new adress.
Although I was not speaking to you that's what I said.
Expressvu is not returning money to be nice. Expressvu is returning the money because it cannot provide the service.
Put it this way.They would not be as nice if they could provide the service.

If it's a case were the landlord does not permit the dish it is ot Bell's fault...they could provide the service, but the landlord woudn't let them!

Since you signed a contract Bell could very well charge you the early termination charges, after all it's not their fault, but they don't, they will credit them to you if you could send the proof that it is forbidden.

Of course if they could provide the service they would never credit back the early termination fee...it would be a plain and simple breach of contract! If we require people to sign a contract and give them rebates or month free to let them go to another provider once the credits or promo ended

The line of sight is the factor that I'm dealing with. It is of my opinion that legally Expressvu can not charge you if they can not service you. They could try to sue me if they think I'm wrong, but don't tell me how nice they are.

It would be in their total right to do so as you signed and agree to a 2 years contact...Bell did not force you to move, and YOU decided to move where there is no line of sight

Instead Bell will yes charge you for the early termination fee, but once they receive the report of the technician saying that there is no line of sight we would credit the charges

A question for Nimiq 1... What does your tech do when there is no line of sight? Do they always call in t let us know so that we could credit the client the penalty? Whithout their report there is no way to credit the charge...

After reading expressvu's 8 page contract I find no restrictions when it comes to moving or address. My limited experience of law says if it's not in the contract it's not there. The contract does not spell out things that are not in the contract. Contrary I find advertisement from said company, in many locations, on the ease of movement.
I wish the service to be provided at this address. Under the contract Expressvu is obligated to service me.
In this case you do not pay a cancellation fee because you did not cancel your service. Because of a technical problem on Expressvu part you are denied service.
I have no doubt if expressvu could get the money they would. They have many lawyers on staff that would love to contribute to the bottom line.
Anything can happen in a court of law but I stick to My opinion, Expressvu loses.

What is there to fight about? There is no line of sight? Was there any tchs at your house?Yes...all we need is a call from them and we waive offthe charge. No...what proofs do we have then that there is no line of sight? Have a tech in and with his confirmation we will waive off the charge...since if I undestand you situation you just moved this woudn't cost you it would be a movig promo

What is there to fight about? There is no line of sight? Was there any tchs at your house?Yes...all we need is a call from them and we waive offthe charge. No...what proofs do we have then that there is no line of sight? Have a tech in and with his confirmation we will waive off the charge...since if I undestand you situation you just moved this woudn't cost you it would be a movig promo
Again I agree with Agent, after a Technician wastes his time and money, effort etc and proves that you the Customer has No Line Of Sight the Installation, Move Order, will be canceled.

It will have cost you Nothing.
It will cost Express Vu Nothing.
And you will be able to break your Contract without Penalty.

It WILL cost the Installer.....So be kind to him, he is doing YOU a favor, for FREE......

And you will be able to break your Contract without Penalty.
I believe it is technically as follows:

If you break the contract, then you pay the cancelation fees.

If EV breaks the contract (for example because they cannot provide you service due to line of sight or location restrictions) then there is no penalty obviously.

I stand corrected.

Personally, I think any BEV installer that showed up to a hydro-less cottage that HAD ORDERED satellite service should install the dish and the receiver, without actually plugging it in, and start charging the customer from that point on.
We are dealing with a company that refuses to believe/trust honest paying customers and penalizes those customers for its own mistakes (and the mistakes of aggressive sales people under pressure from EV.) In this case, EV insisted on doing the installation or penalizing the (potential) customer in spite of the customer's assertion that electricity is not available. That proof is easily obtainable with a call to the local utility. In this case, EV is responsible.

All the customer has to do is tell EV that no hydro is available or satellite installation is not allowed/feasible and ask that the service be discontinued. After that, it is EV's responsibility to either accept the assertion or provide the service in order to fulfill the contract. To do otherwise is the act of an arrogant and oppressive company. If EV wants to pay an installer to verify that the contract cannot be fulfilled, that is their right. In that case, neither the installer or the customer should be penalized. Unfortunately, EV seems to think that customers and/or installers under contract should pay for its mistakes. Again, this is the act of an arrogant, oppressive company.

If you get a letter from the condo board that they will not permit the dish there, signed by the president of the Condo board and fax it to the fax number I posted earlier in the thread they will credit the early termination charges
Why should the customer need to provide written proof at their expense? The customer can state the assertion. EV can verify it with a phone call to the condo board. Case closed. After that, the building should be in the EV database as unserviceable. Requiring proof in writing from every customer is the last gasp of an arrogant institution trying to enforce its power and cheat its customers. :rolleyes: