If you are moving to an area that does not offer Bell then they will not charge you the cancellation fee.

If you move into a condo that will not allow you to set up a dish, bell now has TV for condos and apartments which uses the phone line instead of a dish.

Really. Why is it Bell that bears the brunt of the client moving "out of territory"? The customer signed a contract for two years. Why should Bell ExpressVu release the contractee who opts out of the contract prematurely? It's not Bell's fault the customer moved ... a contract is a contract. Bell, and the customer, already signed a "cancellation clause". Why not exit gracefully instead of insisting Bell ExpressVu should bear the brunt of the customer being flakey and moving?

Yes a letter from the condominium corporation will do it... Fax it at the number I gave in my previous post, that's the billing departement and then call to deactivate the service,mentionning you did send that letter

The early termination charges could then be credited

That's nice of Bell ... but it is the customer who is BREAKING the contract he/she signed ... what's the problem with paying the (modest) fee to exit?

Why exactly is ANYONE arguing Bell ExpressVu ought to refund legitimate expenses because the customer CHANGED his/her mind about paying $54/mth for service for two years?

Tell me: if someone agreed to pay you $54/mth for two years for the privilege of looking at your online photo every day ... and you decided to drop Intrnet service ... should you be allowed to stop paying the contract on that online photo view?

If you sign a contract to pay a mortgage for two years and decide after 7 months you don't like the house and want to move elsewhere ... is it okay to just abandon the mortgage (contract) and move somewhere else?

Hello people: Bell ExpressVu requires a CONTRACT, usually for two years, for EVERY new customer ... you don't like that, or change your mind, PAY the modest penalty to exist early ... instead of expect Bell to PAY FOR YOUR decision to ignore your legal obligations.

Sensual Poet, may I ask what your job is?

Hello people: Bell ExpressVu requires a CONTRACT, usually for two years, for EVERY new customer ... you don't like that, or change your mind, PAY the modest penalty to exist early ... instead of expect Bell to PAY FOR YOUR decision to ignore your legal obligations.
The difference is bev that cannot provide the service to fulfill your contract.It does not say in the contract that you can not move for two years.

This is the fundamental problem I have with corporate contracts.

In this day and age of rapid change, how the heck do we know where we are going to be in two years? What will we be doing in two years? Who we will be with in two years?

It is wrong that these CROOKS (the corporate giants) force consumers into these situations to begin with. You think they don't know this? I bet they have know the percentage of people who "break" these contracts and tie that into quarterly results for shareholders.

I refuse to sign any contracts anymore. I would rather pay a little more up front and have the freedom to be rid of the service any time I choose. Especially when one is dealing with incompetency (Bell) that is notorious for horrendous customer support. You won't even be getting what you paid for half the time, but don't say you don't want the service anymore, you signed a CONTRACT!

I wish I could use these draconian tactics in my business. Maybe I should go to Harvard and learn them.

I just want to make a little clarification:the YOU SIGNED A CONTRACT represemts Sensual Poet personnal opinion...

I'm saying from the beggening that Bell Express Vu could waive off the early termination charges if you move in a building where BEV is not permitted, in a city where satellitte dish are forbidden, if you move to USA or where there is no line of sight...but we need proof, otherwise it would be too esay and everybody that has a contract will say they move to get out

cdnuser te charges will apply and get credited only if the client sends us the proof that there is no line of sight, or dish is forbidden by owners of the building, or municpality in some instances. 0therwise it will be too easy...everybody wanting to get out of their contract will say they moved and BEV is not permitted!


Well you don't just call them and tell them, You inform them that you have moved.

When I moved I was not aware the new location did not allow BEV. When they came to install and where denied access to the apartment they cancelled my accout/contract because it was not available. Most times they have information already telling them which address/apartments do not allow BEV.

I am talking about ligitamte people that want to keep there contract but can't. I am not saying lie to get out of a contract.

Same goes with internet. They punch in your new address and it will inform them that it is not available.

My father moved north where bell does not offer high speed, because they could not provide the service his contract was cancelled. Although he really wants high speed.

How doyou expect Bell Express Vu to know witch building owner forbids Express Vu?

And what's the big deal about requesting a letter and faxing it to Express Vu After all, as Sensual Poet mentionned previously YOU SIGNED A CONTRACT. It's not Bell Express Vu's fault that you moved in a building not allowing it!

How doyou expect Bell Express Vu to know witch building owner forbids Express Vu?

And what's the big deal about requesting a letter and faxing it to Express Vu After all, as Sensual Poet mentionned previously YOU SIGNED A CONTRACT. It's not Bell Express Vu's fault that you moved in a building not allowing it!
Well I see a problem but as normal the Express Vu CSR does NOT.

What is wrong with Express Vu keeping a Database of locations where their Sat service is prohibited.?

It can be for many reasons, lets list just a few;

Building is serviced by VDSL
Building is serviced by IPTV
Building has an Express VU Back-Bone System installed.
No line of Sight.
Building is a Star Choice ONLY location.
Condo Corp will not allow Dish mounted anywhere within its property.
Co-Op will not allow Dish mounted anywhere within its property.

I hope you see a trend here because I do.

We have to keep a Database based on what a Technician reports back to us, we then verify with building owner etc, then pass this info along to Home Service's via the EDD department (Express Vu Dispatch Desk).

Now you may ask what do Express Vu do with this Data, well, let me guess, NOTHING.

We are the ones who when we load the Data into our own Database then contact EDD and inform them that a Customer who is expecting an installation will not get it for whatever reasons. This is very poor Customer Service, the Installation should NEVER have been booked.

All this takes up OUR time and OUR Money to do something Express Vu should do as a matter of course.

ok I'll bite whats the trend.

The total and utter ineptitude of Express Vu.....

CSR have no way of knowing if the building correspond to one of those cases...and it's the CSR that would do the move order. I do not belive that such a data bse exist, and if yes tell me were and who could acces it... The only info we could easily obtain is if client is in a VDSL or TV for condo building...and for that we have to call the departement, wait most of the time over 10 minutes (if they are open at the time cause their hours are different than ours), give the postal code, be put on hold, and get the answer. Do you really think we would go throught this every call? I don't think that I would loose all my AHT bonus to call us that departement to get, in most cases a no, it's not a MDU or VDSL unit to make an installer happy. At 10$ an hour I thinl we already do more than what we are paid for. We do billing, move order, sales, programming changes and technical support. I'm not gonna loose part of my 5$ an hour bonus because a tech says that we should verify if by any chance tere is a possibility that he won't be able to install. Clients are not kids... They are adult and should be responsible!

I belive it's the responsability of the client when he moves to a new building to inform himself on whether or not service is permitted where he moves. If he moves into an appartement building he have to get a permission letter anyways... When it's a MDU antenna most of the time the landlord will give the tenant the number for their building installation, so that's not even a problem.

How are we supposed to know there is no line of sight? Do you now have call display showing youthe backyard of the client, how many tree there is, if they are mountain on theback and so on?

The total and utter ineptitude of Express Vu.....
Rogers does the same thing in Toronto

OK, I will type this very slowly because I know you do not read very fast.

YES, Express Vu should keep a Database of Buildings where Service is NOT permitted.

I do not give a HOOT about you loosing a BONUS, this is something you need to earn. If you do not have the correct tools to do your job, then these should be supplied to you.

As for the VDSL buildings, this would not be an issue if you had the Database in place.

If a Customer calls and they cannot get service because of No Line Of Sight, then this address should be flagged within your Database. The next time this address is input for a potential client, the notes within the Database should give reason for no line of sight issue. Then it's an easy job to ask the customer if, for example the large trees to the South West have been removed / trimmed back, if they say no, well cancel the installation at that point, saving the customer from having a day off work and a wasted journey for the Tech.

Whilst I do agree that clients are not kids, they seriously think that the Tech is being paid to drive to there house and verify everything that a CSR was supposed to do during the initial phone call.

You talk of loosing a $5 per hour bonus, well you would still get paid your base $10 if you did loose the bonus. Now what about a Tech who drives 30kms to a building where Dish's are NOT permitted, he does not loose his bonus, he just plain DOES NOT GET PAID A RED CENT, it actually costs him cash to do your work.

Don't know who doesn't read well...THE DATA BASE YOU REFFER TO DOESN'T EXIST!!!
I don't know the tools they use to place original orders...
When we do a move the procedure is simply to open a OM form, fill the current adress, new adress and choose a date. OM has no way to find out whether there have been service calls or installation at that adress in the past. OM only deals the order you are currently placing.

The only thing that we might be able to check is WHETHER THE CLIENT LIVES IN A VDSL OR MDU building, To be able to verify that we will have to call the departement, which wait time,as posted previously is usually over 10 minutes. I do get all my bonuses and I have more than what it takes to do the job... Thing is AHT criteria could run part of that bonus... If you take an extra 10 minutes per move call to verify with VDSL-MDU to make sure that Mr Nimiq 1 team doesn't complain you therefore run you AHT, and part of your bonus! Sorry, my kids, my Express Vu bill and my rent are more important! And in 98% of the time we would probably get the answer that no, client doesn't live in such building.

I agree with you taught that it would be nice THAT THEY BUILT such a data base, which would yes, complicate again the CSR's job, but yes faciltate the work of the installation compagnies.

You ma not get paid when you drive around therefore not making an installation, but how much do you get pay once you actually do one? And how many do you do per week? Porbably more than the equivalent of my little 10$/h + possibility of 5$/h in bonus...

It is wrong that these CROOKS (the corporate giants) force consumers into these situations to begin with.

No one is forcing you to sign up for Bell ExpressVu. They offer a service, with a fully disclosed set of terms. You buy the service and accept them -- and are bound by them. You have a choice: buy TV service elsewhere or do without.

I refuse to sign any contracts anymore.

Bingo. Perfect solution. Bell ExpressVu requires ALL new customers to sign a contract. You don't sign contracts -- don't subscribe.

Similarly, the contract you do sign, if you sign it, has a very clean cancellation clause. Why grumble about paying it? Ok, so you move, effectively, outside of Bell's territory (like the north side of an apartment building). That is not Bell's responsibility: you made the move, honour the cancellation of the contract.

Bell has a policy on allowing customers to break contracts in this situation without a fee. Good on them -- good customer relations. But they are not obligated to since YOU signed the contract and THAT wasn't in the terms.

A contract is worthless if the signing parties have no intention of living up to the terms if they can't be bothered to down the road. Would YOU want to sell someone your used car only to have them bounce the payments because they decided to take the bus instead? And not pay out the final fees for the sale?

I'm still scratching my head trying to figure out just how you prove you have no line of sight.

If this dish is in front of the tree, you have NO line of sight, but 10 feet left or right is OK, But I don't want it there, then what?
Are you supposed to fax in a picture of something?
And how does Bev know what's North or South or the elevation of objects?

It's a good policy from the customer perspective and probably only one of a very few customer friendly concessions I've ever heard from Bev, but it's wrought with the potential for abuse, just like almost everything Bev does can be abused.

I'm puzzled by Sensual Poet's change in post style, a short while ago I could have sworn he was a troll from Rogers based on the tone of his posts (takes one to know one maybe!) and his put downs on Bev, now It seems he wants to ensure Bev is getting their pound of flesh from all of us.

He must have some fiscal interest in one or the other or both.
Probably an investor trying to ensure a sweet pension or something.

If this dish is in front of the tree, you have NO line of sight, but 10 feet left or right is OK, But I don't want it there, then what?

The Technician walks away, unpaid. This happens on most No Line Of Sight calls at least twice sometimes many many more times because when we report back to Express Vu that there is only 1 location it can go, they do not record this data and if, for example Mrs, is the one home, then as soon as Mr arrives he calls Express Vu screaming and they re-book the call. Tech rolls out and again explains the ONLY location, he now wants a second opinion, his second the Families Third, Express Vu oblige the Customer and roll another Tech. Again same results.

Three failed Truck Rolls, three failures for No Line Of Sight, Customer is upset, I have 3 Technicians who all did there jobs and who all get paid ZERO for this, not to mention the time within our office handling this one call three times.

Are you supposed to fax in a picture of something?

We ask all our Technicians to carry a Digital Camera and send our office pictures of these issues. These get sent along to Express Vu because we HAVE to and they do nothing with them.

And how does Bev know what's North or South or the elevation of objects?

Well they know because if we have been out there we tell them. Example, we visit an apartment building where Dish's are permitted, the first of our Techs to visit the building will report back to us that the South Apartments are the only ones that have line of sight, he will determine Apartment numbers of those on the wrong side. This Data is again forwarded to Express Vu, to try to stop them offering service to an apartment with No Line Of Sight. We enter the Data into our Database and when a flag is raised we call Express Vu and tell them. They still insist we roll a Truck to the Apartment, even though we KNOW the job is dead.

Okay, back to the technical side of this thread - say I move into a building that does not allow dishes, or that I can not get a line of sight on. What does the letter need to contain? Does BEV actually call the building to confirm?

That this condo does not allow satellite.
As far as line of sight condo board won't know you need an installer.
Depends on how many months you owe.