What about if you say you are in the Armed Forces and being sent to Afghanistan? Imagine the PR fiasco that would be caused if Expressvu insisted on charging a soldier a penalty for cancelling his TV subscription to fulfill his military service!
In a situation like that, I would guess they would have the service suspended and the contract continue when the soldier returned.

As terrible as it sounds, it's not Bell's (or anyone else's) fault. You've entered a legal contract. You are breaking that legal contract, you need to pay the penalties.

If its too much of a risk, go with a provider without contracts, or get used equiptment.

its not illegal, its just that the condo board said they dont want it installed on the roof of the building. I have no line of sight from my balcony. I think it is a bullcrap decision since the woman said "you're a renter aren't you?" when I said yes she said "then no you cant"

anyway, thats a whole other rant.... I really really dont want to switch from bell. I basically only watched HD chans, so Shaw is going to really suck.
I live in a condo also and we are not allowed to have any Satelite Dishes on our balcony. It is part of the Condo Rules. Different condos have different rules. I have seen apartments that have satelite dishes hooked up outside there windows.

I have to say I would be surprised if they eliminate the fee just because you're moving to an unservicable area. A contract is a contract, and from their point of view, you've aggreed to pay for 2 years of service.
I've never heard of any the cell companies cancelling your contract because you move out of country...


A contract is a contract.....if you just decide that you don't want the service anymore, then you are not fulfilling your part of the contract, but, if they can not get you the signal, for whatever reason, wouldn't you say that they are also not fulfilling their part of the contract?

You'd think so, but I've heard horror stories of people signing contracts with the cell companies, only to find the service doesn't work in their house/place of work/cottage/etc, and thats never been a valid reason to cancel.
I'm not sure if ExpressVu is different. I know with Star Choice, even if you move out of country, you still have to return the boxes or pay $200 if you're under the 1 year.

Check to see if there is "ExpressVu for Condos" in the new place. If so, you could just transfer your programming to that.

Check to see if there is "ExpressVu for Condos" in the new place. If so, you could just transfer your programming to that.

I hardly think that Expressvu for Condos will be coming to Calgary any time soon.

Bell is spending $1.4 B to upgrade lines in Ontario and Quebec for future IPTV - they know that satellite can't compete against Rogers/Videotron/Cogeco bundle offers

if you have an annual condo meeting, bring up the possibility of having a dish. Today was my condo meeting and this was brought up.

if you have an annual condo meeting, bring up the possibility of having a dish. Today was my condo meeting and this was brought up.

Yes have them get Bell to install a "Master Dish" on the roof that feeds the whole building. They use the same wiring system as the Cable TV and Bell's service is piggybacked on the same coax line so no rewiring of the building is necessary. This way everyone in the buiding will have a choice of Bell or Cable.

I am trying to get out of the $200 BEV cancellation fee since I moved and now cannot receive their service.
I would call the EV installation department and ask them to provide you with service. The installation is free under the move program. If they can't install a dish (which is up to them) or don't provide alternate service (such as EV for condos or IPTV), they are the ones breaking the contract. If they still don't cancel your contract without charge, contact the CRTC or file a counter claim (including all costs) in small claims court.

BTW, it is against CRTC policy for landlords not to allow alternate TV service where it is technically feasible. Since you are a renter, the law is on your side.

I tried getting through to BEV this morning and huge line up on the phone. I am moving shortly to the US thus I won't be able to have BEV.

I signed up originally for 24month contract and currently in the first year.

I also purchased the 9200 under the promotion of basically 50percent in programming credits from the price of the receiver. ($250)

Question: will I just be charged the $200 or $250 cancellation fee?

The solution is quite simple...get a letter from the responsible of the building stating that it's fobidden to install a dish were you move.

Call our customer service center number and get the fax number.

Fax us the letter with you name, account number and a short explanation stating:to credit early temination charges

Once we received that letter we would request a credit and it would take 3-6 weeks for it to be applied on your account

It would be the same process if you moved to USA, so using that line would not change things. And if you were to illegally use your dish in the USA we will shut down your service, of course, but charge you the early termination too so that solution it's not a good option too

Well I got off the phone with CS rep, not sure I believe him and he was extremely hard to understand but he said there would be no termination fee since I was moving to a foreign country.

So I will call again and see what other CS reps say. I don't wanna disconnect and then find out there's a ginormous fee to cancel. LOL

Good plan... I've gotten different stories from CSR's many times when I've called about one thing or another.

If you call back and get something different, you could consider asking to speak to a supervisor/manager. The CSR might not like it but I've had to do it to get a couple of issues resolved where different calls yielded different results.

Thank u. Will do.

Sorry to report, but you were misinformed by the agent. Early termination charges are applied automatically as soon as a client on a contract cancel his suscription. Altought, if client is able to proove that he can not receive Express Vu, either the tech went and can not get a signal, BEV is forbidden in the building or municipality or the person died, when you send us the proof, letter for the municipaly, owner of the building, death certificate we will then request a credit and the charges will be reversed.

Don't waste your time calling tommorow, your account, if you requested termination today will only be disconnetected in 30 days and charges will only apply then. Nothing in the system shows before as if there would be charges or not

Ask for a supervisor? Why? What would the supervisor tell him more? My supervisor would not even take the call for that matter...and would advise me to tell the client exactly what i'm tellling you right now. The only way to credit early termination fee is to get proofs that client is unable to fulfill contract!

Why was I given misinformation? :rolleyes:

So with the probability of me moving south highly, what must I do then?

And what is your title and what do u at BEV? Thanks

Stationg this agent was probably a newbee...we are told in the training that client that are moving out of the contry will have no termination charges, or if they can not have BEV where they move. What they often forget to mention is that the charge will automatically be applied on the account and client will have to fax us the proof that he is moving outside Canada or that BEV is not permitted and then we will resquest a credit and revese it .

I'm a senior CSR (Customer service rep)

when you send us the proof, letter for the municipaly, owner of the building, death certificate ...

Just how complicated is it to cancel an account when the account holder dies? I can imagine faxing a death certificate to the call cente, and the name of the deceased doesn't exactly match the name on the account, and running around in circles trying to remove charges and interest months after. That's a bureaucratic nightmare I don't think I'd like to enter in to as the family member responsible -- or pay the law firm to deal with on behalf of the executors.

What happens if someone else moves into the same address, wants Bell service, but the deceased at that address still has not yet successfully cancelled his/her account?

Yikes! :mad:

Not any more complicated than to cancel any other services...whether Bell Express Vu, telephone compagny, electricity or services, if you are not the account holder you need to fax in a proof that the person deaceased to be able to close the account for him/her. As soon as we get the proof in we terminate the account. What's complicated about that?

If someone moves where an existing client has BEV it doesn't matter it could still be installed since we are talking about 2 seperate account.

I was also told on the phone that if I moved to an apartment or condo where BEV would not be allowed. No cancellation fee, but I would need to get written statement saying it could not.

This thread scared me, I read it all the way through. And thank goodness, I CAN get out of the contract if I do move (Which may happen sometime in the future, hey you never know)