UPDATE:

Well, I cancelled Bell back in October because of a move to a building that can't/won't allow dishes.

I received my final bill on Monday - $0.00. No fees, no problems. They even shipped me an empty box so I could return my rented receiver.

So there you go - Bell does something right after all.

You also must give 30 days notice, so because my contract was the middle of december when started, I must call in on the middle of november to give my 30 days notice and also then pay the 100 breach of contract fee.
You did not cancel your service in November you gave notice you will cancel your service in December when your 2 year contract expires, you should not pay a cancellation fee.

I agree with Haystack, no cancellation fee should apply.

My friend has the same problem...

Installed EV when he moved in with his girlfriend last summer...account on hs name
They broke up in December (what a nice Chritmas gift!) and he left the appartement bringing his receivers
Lease at the new apartement says:"It is strictly forbidden to install a satellite dish"
He call EV...
They didn't tell him about the 30 days policy
They didn't tell him he could send the lease and get the early termination fee credited

BUT

They told him he would get a 400$ penalty
They will send him boxes to ship back the receivers, which he never received

LUCKYLY

He met me at the end of January
He now has a sweet new grilfriend
I told him he could get the early termination fee credited
I faxed in the lease to EV

BUT

Had to annonce him that account wasn't closed yet as he taught it was
That account will only be closed on the 16th, that explains why he didn't get the boxes yet, thy will be shipped whithin a maximum of 3-6 weeks after that date
EV ays he will be creditedthe period which he did't received service (in his case lease starts on the 14th of January, so he doesn't have to pay after that date, and evrything paid will be credited)

Now we have to wait to see what happens. Hopefully the papers sent will get to the right person tommorow morning. I will keep you informed about how it goes

:confused:
I'm on my 3rd month with BEV and Techs have come 3 times already to move the dish, cjhange switchs, etc... My signal is back to 50% and this is my last free Tech visit for them to move the dish. I rent one of my receivers from Bell and own the dish and 2 others. Anyone know if there is a contract in place for instalation? and how much is it to get out of it?

I'm not positive, but I believe its $20 for each month left on your contract :confused:
I would call in and ask to speak to a manager, and tell them that you are ready to cancel, as you are not receiving the services that you are paying for
It sounds weird to have that many service calls in such a short time frame, but I have heard similar stories...

Here I come to the rescue...or not lol. Let's see...there are a few basics you should be aware of here:
1- There is a 90-day warranty on any service calls. Which means that even if they came 3 times, if the last time is less than 90 days ago, you're still under warranty. Which is good.

2- Yes there is a contract. If it's an all-in-one contract (most likely it is), the breach of contract fees would be 22$ X # of months left to contract, up to 100$, + 99$ for your rental receiver. Which would mean 199$. To cancel there is always a 30-day notice, which would mean you would get disconnected 30 days after placing your request. After call cust. service, they will transfer you to a dept. usually called the "cancellation dept". Internally it is rather called the retention dept...it's purpose is of course to keep you with Exvu by offering you stuff, discounts on programming, free rental receivers for a year and things like that. They will proceed with the disconnection request if you don't accept any save offer. But please, if you call to disconnect, don't tell the agent you want to speak to retention...it will catch their attention and they may suspect that you are aware of the purpose of the department, in which case they might offer you less. I spoke to a customer once, who knew exactly how retention works and there were multiple memos in capslock stating that he isn't entitled to any free stuff and that he actually cost Exvu to keep him as a customer (like, in a year it actually cost Exvu to keep him as a cust.)!

Just an update... The Tech never showed up at my house in the morning to adjust the Dish! They called that they would show up in the afternoon; and at 4pm they call again saying the Tech got stuck in a snow bank! Come on! its 2C here in Edmonton! Should I call Bell and complain about not getting my Satellite serviced for the last time or just try cancelling?

just cancel already...don't put up with their behaviour.

Yeah, I'll call them up for the cancellation request... Shaw is giving me a free HDPVR in change of a bell receiver; might be the time to change back

Called back the day after faxed the papers...

1rst call:Girl was lost... I explained her that he moved and can not receive service where he movd. Pretty simple, non? She put me on hold to go verify if papers were received. She comes back asking m exactly what I wanted, if I wanted to cancel the account closing dat and make sure the service continues. Dah! He can not have service were he moved! She puts me on hold again to go vrify if papers were received. I had to leave to get my eyes exam...soI hung up on her

2nd call:Called from the bus... Very nice agent, seemed a bit more knowledgeable... Put me on hold again off and on, and after a 20 minutes my cell phone died

3rd call:Very rude and bitchy agent... Seh says there is no way she could find out if indeed papers were received. She confirmed that service will be disconnected on the 1th of February. She told me that I just have to wait the next bill, she if early termination charges are there and if they are call again and refer to those papers. Wow! So useful!

On all 3 calls I gave the new adress to make sure bills come to his adress, not to the ex's house
Guess what?
I went on line 3 days later, checked if a new bill was out and guess what adress was on? The ex's!

I faxed again the papers and included a note saying they should call us back to let us know what was going on, and to confirm that those papers were indeed received sine customer service coudn't confirm anything. so far w haven't heard from them

Also send an e-mail throught the contact us section on the bell.ca web site. They said he had to pay until February 16th, which is wrong, he should pay until the 1rst day he coudn't receive the service in this case January 14th, according to the lease, and they requested to confirm the adress of service. Again???

We're crosing our fingers that the bill will come out with no termination charges. Since nobody could tell us for sure we will wait until the bill is out.

I will keep you informed on how it goes

Well... I'm still on 50-60% satellite signal, now awaiting for Shaw to come over on the weekend and give me a free HDPVR; the next day a Bell tech should show up to get my signal where it should be for the last time... I still have 2 more free months from BEV ( from a promotion with the purchase of a dish splitter for 3 TVs); so I havent pulled the plug yet. I will keep you posted on what fees I get charged when I do; or what they offer me to stay.

They probably won't offer you much...you've only be with them for 3 months!

You probably never yet paid a monthly service in full

What they will certainly do is to charge you a large penalty for breaking the service contract before term

They probably won't offer you much...you've only be with them for 3 months!

You probably never yet paid a monthly service in full

What they will certainly do is to charge you a large penalty for breaking the service contract before term
Can it be more than $300 for cancelling the contract? I havent payed any monthly service yet but I did purchase the all in one package (refurb HD + Standard receiver and dish) for $250, for which I got $100 back credited and $10 off monthly for a year. And I paid $50x2 for installation on my credit card which I got credited back as well ($100), thats why I am not paying anything monthly yet. But I have already prepaid $350.
Shaw is giving me a trade of an HD PVR (worth $600) for my standard bell receiver; and wont get me into a contract.

For those of you who don't want to pay the cancellation fees for leaving BEV there are a few options, which of course include lying, but hey they lie to you all the time.

1: Tell them your are moving out of Canada, to anywhere basically. They are not allowed to sell service outside of Canada and therefor will waive the fees. Europe seems nice no?

2: Tell them you moved and are not allowed to recieve the service in your new home. Sometimes they will require proof, eg: faxed letter from your building owner, but you can write up a nice little letter yourself and sign it at the bottom.

3: Get them to think you are dead, this also requires proof (death certificate, but only faxed in, so you can scan one, modify it, print and send it in ) They don't keep these, but watch out if you call in to reactivate your service though.

4: Signal issues, if it is impossible to get signal in your area they will waive the fees, they will send techs out first though. But if you are convincing on this and know what you are talking about you can probably get away with it. Just say you got a private tech or something.

5: Tell them you are in the USA, this is sort of like the first reason but if they realize you are already doing something illeagal, they tend to disconnect you faster than if you say you will be doing it.

That's pretty much it off the top of my head, there are of course other ways, like yelling at a manager, or a manager's manager, but that kind of sucks and it's not nice for the managers. (Who, by the way, are regular CSR's also but who have been taking calls for longer and thus know the policies better and are more inclined to getting their credit requests done right )

On a last note, I used to work as a CSR and believe me, some of them are good people, it's just that after being yelled at for years, most of them stop caring. Don't forget they are humans too, it's bell's policies that suck not the CSR's.

Alright, end of my rant

Got questions? PM me.

1: Tell them your are moving out of Canada, to anywhere basically. They are not allowed to sell service outside of Canada and therefor will waive the fees. Europe seems nice no?


To crdit early termination fee in that case EV will require you to send in a proof that you are moving out of the contry (new lease in that contry/contract) whithout that proof early termination fee applies

2: Tell them you moved and are not allowed to recieve the service in your new home. Sometimes they will require proof, eg: faxed letter from your building owner, but you can write up a nice little letter yourself and sign it at the bottom.

And you think they just pull the plug out like that whithout verifing? I don't think so... They do verify stuff that they receive, they called the owner of the building my boyfriend lves in when he sent the new lease in saying he coudn't have service (and his was legitimate)

3: Get them to think you are dead, this also requires proof (death certificate, but only faxed in, so you can scan one, modify it, print and send it in ) They don't keep these, but watch out if you call in to reactivate your service though.

That paper mus also mention who will be responsible for that person's belonging and only that person could call in and ask for deactivation. If EV realises further on that the person indeed didn't died I think they could go back and charge the early termination fee

4: Signal issues, if it is impossible to get signal in your area they will waive the fees, they will send techs out first though. But if you are convincing on this and know what you are talking about you can probably get away with it. Just say you got a private tech or something

I there is an issue with the signal EV will require a tech visit (at the clien't expense if he din't had service call in the last 90 days) to try and correct the issue. If service as installed there that means there is a way to get signal. The early termination fee for a disconnection due to a signal issue could only be waived with a call from the tech confirming that indeed he can not obtain a 70% signal, which, unless client moved is impossible since EV requires a 70% signal to activate the service from the beggening

5: Tell them you are in the USA, this is sort of like the first reason but if they realize you are already doing something illeagal, they tend to disconnect you faster than if you say you will be doing it.

When a client mentions that he is in the USA and has multiple receivers EV ask which is with him and only that receiver is shut off. If all are in the USA account is CLOSED IMMEDIATLY and EARLY TERMINATION FEES applies

As you can see there is no easy way to get out of a contract... You signed and agree to take the service for 2 years, you signed and agree that there would be penalty if you cancel before then

Read the beggening of the thread (it has been combined with an existing thread) and you will see that even in cases where client really can not have the service anymore it's hard to cancel whithout penalty...imagine the illegitimate cases

3: Get them to think you are dead, this also requires proof (death certificate, but only faxed in, so you can scan one, modify it, print and send it in ) They don't keep these, but watch out if you call in to reactivate your service though.

Keep in mind that altering official documents is illegal in most places. Forgery and fraud comes to mind :)

Can it be more than $300 for cancelling the contract? I havent payed any monthly service yet but I did purchase the all in one package (refurb HD + Standard receiver and dish) for $250, for which I got $100 back credited and $10 off monthly for a year. And I paid $50x2 for installation on my credit card which I got credited back as well ($100), thats why I am not paying anything monthly yet. But I have already prepaid $350.
Shaw is giving me a trade of an HD PVR (worth $600) for my standard bell receiver; and wont get me into a contract.

If you have an ALL IN ONE package you are renting...
Original installation was therefore free...
All you have to pay on the credit card was the rental certificate 100$ for the HD and 50$ for the SD, both which should have been credited on your first EV bill after the activation. If you got any other charges on your credit card, those are not supposed to be there, you should call EV and clarify that. Receivers are not yours, so therfore you can not trade them to Shaw as EV will ask you for the receivers to be returned

Maybe you've made a mistake in the previous statement and what you have is not and ALL IN ONE package. In that case you would have purchased the receivers (I belive HD receiver is 300$ + 100$ for the SD)... Those receivers will in that case be yours, you can trade then to Shaw or return them to Bell they will give you part of the purchase price back (I think Shaw will give you more on that). It's sad that you've spent that much for so little time, but you have a contract and agreed to be with them 2 years. You also agreed by that contract that there would be penalty if you cancel before the 2 years are up

Can it be more than 300$? Yes!!! I've seen early termination penalty when I was working there that were close to 500$ for some clients

Yikes... this is getting horrific; I did purchase the receivers one Refurb HD and a Refurb standard + dish (where on sale at Bell store for $250). I got them installed free (I imagine thats when I signed a contract?); How much is installation? It should'nt be more than $300! and thats the only thing Bell has done for me... I do rent one more receiver though (a standard) for the Basement.
I'm still trading my standard receiver which I bought to Shaw. Then I'll see what happens with Bell and its non working satellite service (50% signal strenght) after the Bell Tech comes in on the weekend.

If the EV tech comes and is unable to obtain signal (which would be good for you if you want to go) have him call EV and advise them. They would have to waive off the early termination fee. I would also request that he puts the info in written with his tech ID number (U1234) and the name of the compagny he works for (you may want to pre-write the form so that he'll be more willing to do it), if EV later on disputes the early termination fee you will have the document to fax them

If the tech comes and is able to obtian a signal over 70% and you still want to cancel they will charge you early termination fee... I belive the calculation is minimum service per month (31$ Digital standard) X number of months left in the contract. That's for the programming part... I also somewhere heard that they over 100$ for programming charges, but i'm not sure about that... They will also charge you I belive 99$ for the break of the rental contract