Whenever I go from a digital (and only digital) channel and put it on a music channel, i see the image of the last frame on all the music channels. If I go to an analog channel, then i goes away. As well, The guide hasn't been showing what song is playing lately.

What model box are you using and what city are you in?

on a side note, myself I have noticed that music information is taking a lot longer to show up then normal the past few weeks on both my 2000's and my 2500.

Shawguy

I noticed this started happening about the same time we acquired CTV HD Ch.310, a couple of weeks ago i.e. a static picture (like a frame grab) from the last HD channel I was viewing whenever I go to one of the music channels. Also there is no info about the song that is currently playing etc.
I'm in Burnaby and have a Motorola 6200 digital box.

Same thing here in Edmonton on my 6412....I decided to check out Shaw's "Christmas Log" digital channel when I had some company over, and had a weird "right edge" artifact from the previous channel displayed. I didn't know what to make of it...

Dave

The same thing is happening to me....:mad:

Same thing here in East Van. On a 6200. It grabs the last frame of a digital channel and also no track info for the music.

I have a slightly different problem when I click menu or guide on a music channel and press either off a very thin bar stays on the left side of the screen for several seconds.
Pressing exit can fix it quicker, but its like a thin row of pixels get stuck.
Very perplexing.

What model box are you using and what city are you in?

on a side note, myself I have noticed that music information is taking a lot longer to show up then normal the past few weeks on both my 2000's and my 2500.

Shawguy
I've got a 6200 and live in Calgary.

I noticed this after the firmware upgrade that enabled VoD.

I just got off the phone after talking to two CSRs and they didn't know anything about the picture image problem on all the music channels. I told the last person I talked to that apparently it's happening throughout the Shaw system so he checked on his computer and he acknowledged that it was.
He said that it was a Motorola firmware glitch and it should be fixed in about two weeks.

My box is still doing this....anyone else???

It drives me nuts

Yep, still doing it here for me, although it depends on which channel I switched from.

So much for fixing it in "..about two weeks"...

My 6200 and 6412 both show the picture when changing channels but the 6412 shows song and artist info and the 6200 does not.

I noticed this after the firmware upgrade that enabled VoD.


Same - 6412 Phase II here.... I don't use the music channels because this is so annoying.

Just had this problem today and the music info would not load. I have a DCT 6412 phase 3 and It mostly happened when I was listening to digital music ch 401 and 410

I have not had any artist and song title information on the music channels for 4-5 months. I just thought they stopped providing that information.

This is a known issue with the Shaw DCTs. A firmware update should be coming out in September which will resolve this issue.

I have not had any artist and song title information on the music channels for 4-5 months. I just thought they stopped providing that information.
I still have the info, but it keeps popping up and disappearing.

6412 P3 here, have had this for awhile, several months at least. Still get the song title and artist popping up every so often, but it usually won't come up if I press "info", like it used to. Get the screen image from last channel too, sometimes with a 4:3 aspect still image, (never 16:9), and sometimes it's just a little vertical bar on the right side of my screen.

"He said that it was a Motorola firmware glitch and it should be fixed in about two weeks"

1 year later, it's still occuring.

I tried changing it from an analogue channel to a music channel, and everytime the song info pops up, i get a frame of the last channel.

The screen will be black, and then when it pops the song info on the screen, I get Lenny Brisco's face popping up, wtf!

When i change from digital, the image is just constantly on the screen... from analogue it just pops up every 15 seconds, Gay!