The framing was completely wrong throughout all 3 movies.

Not completely true. The matting applied was off on some scenes on two of the disks. I had mind replaced free of charge.

And contrarey to another post, the aspect ratio was not incorrect neither.

Not completely true. The matting applied was off on some scenes on two of the disks. I had mind replaced free of charge.

Completely irrelevant to the topic, but it was not "some scene" has discussed heavily on the home theatre forums.

got an email from universal canada today as follows.

we are aware of the current issue of the island dvd and are offering replacements,if you wish to receive a replacement please provide your full name and mailing address and prepaid envelope will be sent to you asap.please use this prepaid envelope to return the disc only.

the information you received from the retailers you investigated this issue with is inorrect. dreamworks has not issued a statement in regards to this issue. ( this quote by them to me was in respone to an email i sent them last week telling them i called retailers and the retailers telling me this is the way the disc was meant to be.)

replacement discs are sceduled to be available in late february/march 2006 at which time we will be sending you your replacement copy however if discs are available sooner we will be sure to advise you.

we appreciate your patronageand hope you will continue to enjoy this and other universal releases.

kindest regards
customer service
universal studios/alliance atlantis



there you have it, the offical respone to this disc finally.

Yeah!! we noticed this also when we rented it...... i just figured it was mistake ,

no i did not see the memo, but store manager is a friend of mine so why would he lie. as he stated this is the final version they were shipping to canada, universal intended the disc to be this way, dont ask why, cause i sure as hell dont.So all this is wrong?! Perhaps you need to speak with your friend again and asked him why he, ah, misdirected you.

the info he gave me he got from universal, maybe enough people complained along with retailers that were shipping all their island dvd back to them, either way its good they are replacing discs. the only bad thing is we have to wait a while to get these new discs. as for the rental market. rogers, blockbuster, i asked if they have heard anything from universal to replace the discs but they have heard nothing at all.

I just got the exact same email from Universal.

Luckily I already returned the DVD to the store. I'll just re-purchase it when they re-release it in March.

I went though hell to get my Jurrasic Park DVD exchanged when it had that bass problem. Drove way out of town to the head office for them to give me a new disk. Never again.

Can anyone post the email address or phone number to use to start the replacement process? Thanks in advance.

universalcanadahomevideo@nbcuni.com

I am glad that Universal will be re-releasing this DVD with the 5.1 track, this movie needs the surround track.

A few things I did notice...

when I rented it and poped it in my DVD player it started with the French track by default. It wasn't until I had to go to the audio menu did i find that there was not the 5.1 english track. I called Rogers Video and they knew nothing about it, the woman checked the other boxes and said they all said they had the 5.1 english track. Could it be that Universal packaged the full French version for Quebec for all of Canada. Don't know if anyone else experienced this.

Also I was in Bestbuy the other day and noticed all the copies they were selling had a small sticker with Dolby 2.0 english stuck over the 5.1 english on the package. The sticker was put on the outside of the plastic wrap which I found quite humerous. Of couse the sales guy knew nothing about it when I questioned him on it. I don't think he even knew what a 5.1 surround track was!

Anyway looking forward to buying when they get this all straightend out.

I know I am either going to order a US Edition off amazon...or stick it out for the 5.1 Canada release.

My only concern....

How will you be able to tell the old stock from the new 5.1 stock. Especially if all the packaging already says 5.1 on it!?

Got my replacement disc in the mail today. Gave it a quick test and everything seems to be resolved.... finally. Anyone else get theirs?

I noticed the movie Match Point setup choice offers no 5.1 choice.
Mono english or mono francais.

Got my replacement yesterday....no mention of sending the other one back either...

~Andrew

I noticed the movie Match Point setup choice offers no 5.1 choice.
Mono english or mono francais.

All the Woodman's movies are mono. And no extras, neither. That's the way he wants it. Cheers.

DS.

The Island is coming to TMN-HD on July 15, supposedly with DD5.1 sound.