An update on my situation. I still cannot record to my panasonic dvd recorder after the Shaw VOD update. At the time of the VOD update I could not record on any channels, not analog, digital, or HD.

A strange result in the past couple of weeks:

I turn the system on, select a non-HD channel (anything other than a 3xx channel), and I hit RECORD and the recording begins and works fine. I stop it, choose another non-HD channel, hit RECORD and it works fine again.

As soon as I change to any HD channel and hit RECORD, I get the "cannot record" message.

If I then switch back to any non-HD channel, and try to record the non-HD channel, it will not record and produces the "cannot record" message.

If I unplug the Shaw 6200 and plug it back in, I am again able to record non-HD channels. Trying to record any HD channel again fails, and then as above the situation repeats itself and I cannot record any channels between 1 - 310.

It seems that as soon as I try to record an HD channel and the recording fails, it continues to send some type of signal to my DVD recorder that prevents it from recording even the straight analog and digital channels.

Maybe a clue as to the problem.

I don't have Shaw but I do have a DCT6412 with Source Cable. All channels on source cable are 5C=0. However when I check d06 Current Channel Status, I notice that many of the channels say ENC (encrypted). Every show that I try to capture via Firewire is not playable on my PC at all. Its only playable if the channel says CLR

Basically the only channels that are "CLR" are the basic cable channels and ABC, CBS, NBC, PBS and FOX HD. Everything else is "ENC", which would make sense considering that you have to sub to these channels.

Could this be the reason that some of you Shaw customers are not able to record via S-Video etc.?

On Rogers Atlantic shows saved on a PC via Firewire capture store and save just fine. (Regardless of CLR or ENC setting..)

308 - tsnhd is back to 5C=0 today on my box, 310 is still and always has been 5C=1 tho.

lets see how long it lasts.

I had the same problem as reported in this thread. We've been recording all sorts of shows with no problem until last night. We tried to tape a biography off of Biography channel and got the "Source content is copyrighted...". This morning, I tried recording anything and got the message.

I phoned Shaw support and they gave me the story that the broadcasters were doing something to their signal. My question was "every broadcaster???". She replied that yes it was every broadcaster and that if I unplugged the STB and the recorder, it would work again. I did that and I can record again. But she didn't guarantee how long it would last.

To me, this story seems hogwash. If the broadcast signal was the problem, why would unplugging the unit make it go away? I tend to agree with 57 and others that the problem has to be with the Shaw STB.

Thanks,

Jean Duteau
----
Edmonton, AB
Shaw HD 6200 STB
Toshiba RD-XS34 DVD Recorder
assorted other Home Theatre equipment

Though I'm not affected by this at all (no HD box), I've read the entire thread with interest and I have to ask...

Why hasn't someone approached a reporter about the issue? You'd have to dumb it down and explain it in simple English, but a story in a major publication usually yields results, and the reporter won't be speaking to a lowly CSR. Just a thought...

Gord

I have the 6200 box and was planning to upgrade to the 6412 soon. As well I was planning on getting a DVD recorder just to record shows off the 6200 (or the 6412 Hard drive) to watch later on the TV in the other room. Seems like there may be no point in getting a DVD recorder since many of you are having ALL channels not able to be recorded even out of the analog (s-video) outputs. Rediculous.

damn
On a 6200, North Vancouver, CBCHD 309 is now 5c=1 - was hoping to record China Rises on the 6200, but nada there

310 is also 5c=1 still, I dont suscribe to TSN at this point, so cant say for 308 now
307 was still OK, 5c=0

I didn't want to let this thread die and disappear. Are people still having issues recording from their DVD recorders or has Shaw corrected the problem?

Also, isn't it funny how 5C=1 gets turned on just in time for a major sporting event. In December it was TSN with the World Juniors and now they are back to 5C=0. I have no idea what's happening with CTV-HD and 5C=1. Thanks to their lack of original programming, I never watch the channel.

:confused:

I didn't want to let this thread die and disappear. Are people still having issues recording from their DVD recorders or has Shaw corrected the problem?

:confused:

I have posted several items in a different Shaw thread - 6412 Firmware Update - on this situation. Then stumbled on the above quoted post and everything that came before it. Here in Winnipeg, I just noticed the firmware update last week and hadn't been doing any recording on my Panasonic DVD recorder until yesterday. It was then that I ran into the same problems reported in the other thread and this one, namely that I am unable to record stuff off the 6208 on my DVD recorder.

Anything new on all of this?

Since the VOD update (or very shortly there after), I was also not able to record anything to my Toshiba DVR. Not even TV shows I recorded to my PVR weeks earlier (neither analog or HD) when I could record from any channel. Which I find very strange indeed.

I have the DCT6412 connected to a Toshiba D-R4SU recorder...connected with S-video.

I called Shaw and they have told me that I can no longer record any HD programming. And that in order to record regular analog content I need to set my DVI Output to 480i (now set to 1080i) otherwise the content is recognized as HD and cannot be recorded. If this is true...wth?

So if I had the lower model DCT series with no hard drive I would not be able to record any HD network TV!? What is the point in having it then? Sure if you're home you get to enjoy HD content, but if you are not home you are out of luck.

Or maybe they just want "everyone" to spend the extra $350 (or whatever the difference) to have the hard drive version of the STB.

I am disappointed with Shaw's response and haven't even tried changing the DVI Output to see if works yet. But let's say it does work. So when I want to save a (NON-HD) TV show to disc I have to change this setting, then change it back to enjoy true HD again. That's kind of a pain.

I will also try some of the things mentioned in this thread. I'm hoping unplugging it to reset it will help.

Also would like to mention that I have learned a ton from this thread alone. Stumbled upon this board from a google search. Thanks to all the knowledgable people out there.

I ran into the same problems reported in the other thread and this one, namely that I am unable to record stuff off the 6208 on my DVD recorder.

Anything new on all of this?

After reading in another thread that someone solved this problem by unplugging their box for awhile, I tried that last night. No luck. Someone else reported that it was solved for them after having the firmware downloaded again.

I decided to call Shaw and see what they might do. Although I mentioned suggested the possibility of having the firmware upgrade repeated, all the techie seemed willing to do was to "re-hit" the box. Several times he said that if that didn't do the trick there was nothing they could do (mentioned the stations were responsible for the copy protection).

After he "re-hit" the box, I was then able to record all high definition channels (301 to 310) on my Pioneer DVD recorder (S-video connection). Not having a lot of confidence that this would last, I left the box turned on all night. This afternoon when I tried again, none of the channels would record. So the "re-hit" only solved the problem temporarily for me.

meshmellow

Since the VOD update (or very shortly there after), I was also not able to record anything to my Toshiba DVR. Not even TV shows I recorded to my PVR weeks earlier (neither analog or HD) when I could record from any channel. Which I find very strange indeed.

Yes, strange. I tried to transfer a program recorded on CTV-HD 310 which was saved on my DCT6412 to my Pioneer DVD recorder. The display on the Pioneer said "Can't record". I had never seen this before. However, a day or so later when I was able to record channel 310, I was able to copy that program over!!!! By the next day, the protection was back on channel 310.

This happened also with CBC-HD, channel 309. So whatever is going on affects the transfer of programs already recorded.

SickBoyJonny, if you have saved any material on your DCT6412 that you want to transfer to your Toshiba, I would keep it on the cable box for awhile, since it may copy at some future time.

meshmellow

Several times he said that if that didn't do the trick there was nothing they could do (mentioned the stations were responsible for the copy protection).


I think that this is a cop-out on Shaw's part. It seems to me that your experience proves that these "copy protection" issues are to do with Shaw and, in particular, the latest firmware update. These frontline CSRs either don't have a clue what's happening, or were give a party line on this one. If they bring it up again, tell them that these same network broadcasts are still recordable in the US, the place they originate (go browse around the 6412 forum on AVS).

As mentioned previously in this thread, if this were a broadcaster protection issue, then a "rehit" would not provide a fix, even temporarily, as some people have encountered..

This is a Shaw issue.

Has anyone tried setting the STB to output only 480i?

I contacted Shaw last night after discovering that I could no longer make a copy of any program on any channel to my external recorder via S-video. At first the tech rep didn't know what I was talking about but after checking with her "supervisor" she told me that indeed the recent update of the firmware to accommodate VOD had set the flag for ALL channels. They apparently are investigating but it didn't really sound as if they were going to make any changes. They are blaming Motorola and/or the broadcasters.

OK...is it so hard for them to make the VOD signal not recordable without affecting all the other channels?

As much as I have been waiting and wanting to have VOD on my HD STB, I would be quite willing to abandon it in order to get things back to the way they were.

I contacted Shaw last night after discovering that I could no longer make a copy of any program on any channel to my external recorder via S-video. At first the tech rep didn't know what I was talking about but after checking with her "supervisor" she told me that indeed the recent update of the firmware to accommodate VOD had set the flag for ALL channels. They apparently are investigating but it didn't really sound as if they were going to make any changes. They are blaming Motorola and/or the broadcasters.

I had exactly the same experience. Also said they are investigating, said they were caught unaware.

It looks to me as though a lot of people now have some pretty expensive paperweights. As I mentioned earlier, you need to stop talking to front line CSRs and start escallating this issue.

It is inexcusable of Shaw to do this to you. The analogue outputs of any STB should always be recordable.

Suggestions in the meantime?

- Unplug and replug your STB, allowing about 1/2 hour for the reboot. Please reply here if this solves the problem for you.

- Set the unit to output only 480i to see if that is a "workaround". Again, please reply here.

- Contact Shaw in whatever way you can and don't accept the "broadcaster is doing this" excuse. The broadcaster is not affecting anyone outside of the Shaw area.

It looks to me as though a lot of people now have some pretty expensive paperweights. As I mentioned earlier, you need to stop talking to front line CSRs and start escallating this issue.


Called Shaw Calgary customer service this morning to complain.
The CSR said they were aware of the issue and it was being fixed. :rolleyes:
Apparently the flag was a "side effect" of them trying to fix a VOD
problem (I did not go into details because who know what is spin or fact).

CSR said he would reset my box remotely (I am not home), and tonight I should turn it on and give it 45 min to reload. All should be good. :p

I'm from Missouri (not literally...).

Let me know if anyone else has luck with this "reversal" :confused: