Your cry that expressvu's ececutive team does not know what's going on is just plain lame.Your post makes one think you feel its the subs fault for not telling expressvu executives whats wrong.If the executives won't listen to their own front line managers why would the listen to a bunch of whiney subs.

The problem I have is that I will not give them money and let it sit there unitl they sort it out. I have been subtracting the missing credits at each bill, and my unpaid amount is growing, collecting interest, and causing them to phone me, and threaten $25 admin fees. I would not be surprised if I don't receive a disconnect threat soon even though I have paid everything I owe. This is the frustrating part. Also, my theoretical non-payment could eventually make it to my credit report. This is the stuff that really bugs me as a customer. If they could let things ride until they work out their issues without causing me a lot of grief that would be fine. I have been working with them for more than 12 weeks on this issue with absolutley no resolution yet. I can see that applying credits might take awhile, but once I point out the missing credits, I would expect that the next bill would show them for that month. No luck!

I signed up last fall, and have also yet to see the $10 credit. I tried the same thing as you, and got the same threats of disconnection etc, and didn;t want to risk a bad credit report as well. I can't believe these dirty *****. I am giving them the full 8 weeks (from when I *Last* called) then I may do something rash.

Your cry that expressvu's ececutive team does not know what's going on is just plain lame.Your post makes one think you feel its the subs fault for not telling expressvu executives whats wrong.If the executives won't listen to their own front line managers why would the listen to a bunch of whiney subs.
the executive team is a dedicated team that handles complaints...they try and get issues resolved as quickly as possible to make the customer happy...i never said it was the customers fault...i am simply stating that the more people that call in to get the problems fixed, the more they (the higher ups at bell) realize that the issue is/should be a priority to fix and aren't a "one off" problem...i am trying to help in here, so quick trying to turn my words around.

Why can't you face the truth, its no big deal,expressvu billing is f***ed up.
Here is why you should not call the executive office.
Just like you, they did not give me the $5 bundle discount for 4 months.I called in Jan and the customer service gave me a $25 credit.They did not fix anything they just put in a credit .Yesterday I phoned in for my $5 monthly bundle credit for this months bill and customer service gave me another $26 credit for 5 months but I don't think they fixed my account, hopefully when I call in next month because they did not give me the bundle credit ,they will give me $30 credit for 6 months.The bills never say what the credit is for so I say it was for something else.In the early months of my 2 year contract I would call ex office and get a fix in 6 to 8 weeks but found a better way to deal with expressvu.Too bad I only got 7 months to go.I hope the new contracts are serviced just as bad as this one.
I'm not trying to turn your words around I think the system works fine.
BEV gives good credits.

then quit complaining about your bill never being fixed...i have given recommendations to get your billing corrected, and if you choose to call in every few months to get credits, that is your choice...but i think most people have more important things to do with their time than babysit their bills and call in and be further inconvenienced...getting it fixed is still the best option.

Its been done, I for one have been down that road twice.When you call the ex office they do the same thing as the customer service reps ,you will get a credit in 6 to 8 weeks. The problem is your next bill is f up and your back to square one (BILLING ERRORS CONTINUE)..One thing about the ex office is you only get a recording and they call you back in a few days, so if you can get calls at work your ok if not your back to customer service.I say the only way to help BEV with their billing is to make them pay.People do not want to babysit their bills but as you can see from the posts that it's a fact of life with expressvu.You thinking your billing problems are over is a delusion that will cost you.
You give your recommendations and I will give mine.
BEV gives good credits and subs should demand them.

I signed up last fall, and have also yet to see the $10 credit. I tried the same thing as you, and got the same threats of disconnection etc, and didn;t want to risk a bad credit report as well. I can't believe these dirty *****. I am giving them the full 8 weeks (from when I *Last* called) then I may do something rash.

I think that there are a lot of people in the same boat, and likely a lot more who don't even realize there is a problem. I just don't know what else to do. Perhaps there is another solution. If only we could gather all the disgruntled people with billing errors together.

Its been done, I for one have been down that road twice.When you call the ex office they do the same thing as the customer service reps ,you will get a credit in 6 to 8 weeks. The problem is your next bill is f up and your back to square one (BILLING ERRORS CONTINUE)..One thing about the ex office is you only get a recording and they call you back in a few days, so if you can get calls at work your ok if not your back to customer service.I say the only way to help BEV with their billing is to make them pay.People do not want to babysit their bills but as you can see from the posts that it's a fact of life with expressvu.You thinking your billing problems are over is a delusion that will cost you.
You give your recommendations and I will give mine.
BEV gives good credits and subs should demand them.

So if you pay them in full, and then they give you credits 6-8 weeks later, they have you money interest free for all that time. Mutilply it by the number of subcribers who are overpaying in the hopes of getting credits, and you can see that they will make a lot of money in interest with our money while it sits in their accounts. Even when promised credits I have not seen them 12 weeks later. You can bet that they can add a new service charge to your bill very quickly! I am really wondering if this is not a part of a scheme to milk money from unsuspecting customers rather than an innocent error. In any case, they are not in a hurry to fix things, which indicates a general distain for their customer base at the least.

DJ, we both know this issue is huge and really hurting us.

To all, when you call the call center notes are put on your account and and the process starts to rid your account of the problem. The change has to be done manually, there is one person doing all the changes and this takes lots of time, (DJ if you work in ONT you should speak up and help get more people working on this issue). I am 5 degrees away from this issue so I have no control on the fix, and Bell should be doing a better job fixing it.

It is not a scam, or something Bell did to get your money, it was a computer error that was not detected untill Bills started hitting houses. I am honestly sorry that customers have had to deal with this on thier end.

Fuzzy there is no doubt they are aware of the problem and choose not to change.Thats why I think you should demand a extra $25 every time you call about your bill.Many people in this thread (I for one)have received customer satisfaction credits for this inconvenience.

I think that there are a lot of people in the same boat, and likely a lot more who don't even realize there is a problem. I just don't know what else to do. Perhaps there is another solution. If only we could gather all the disgruntled people with billing errors together.

Why not find some hungry lawyer in Toronto who would file a class action suit regarding Bell's not honouring their contractual commitments (ie the monthly discounts they offer to subs and then do not apply the credits as promised and collect the extra $5 or whatever for months and months and months)?????

I would never accept a 'pay you later' offer from Bev. The one time I had problems with an IRD that died (6000) in the first month, they first "lost" the IRD (good thing I kept the electronic signature receipt)!!! Then they claimed the smartcard was missing (wisely I had shipped it back seperately as requested in the Canada Post priority envelope and had the electronic signature receipt)! Bev tried placing a $100 charge on my account. I gave them 60 days to find the card (which they didn't) then I filed theft charges against the named (the person who signed for the card) individual at Bev and of course named Bev in addition! Amazingly I had more emails, phone calls and letters from Bev with the charge removed from my account and an additional two free months within two weeks of filing criminal charges!!!

Hmmm...anyone else wonder about those nice honest Bev employees...

NESA is a third party company that handles Bell's and others warranty product, so you did not file theft charges against a Bell employee if what you are saying is true. If Bell is told by NESA they didn't receive something they have to take thier word for it.

Bell and other companies are not out to screw you, all they care about is retention right now, and pissing you off is the last thing they want to do.

They may not want to tick you off intentionally, of course, but likely it just results from plain old incompetence.

I can appreciate what you are saying, but you would think that they would bite the bullet and put more poeple on the job of fixing it. First priority should be fixing the glitch, and credit could follow. Sounds like some programmer should get fired. 12 weeks is a long time.

SURPRISE, SURPRISE!!! (sarcastic)

I just got my first bill for Expressvu.

They charged two months on the the first bill (I can live with that), but there are already two mistakes.

First, the $10/month rental credit for new customers was not applied, making my bill $20 steeper than it should be. Second, I was not credited the $10/month credit for the HD networks, which the CSR told me I would get free for a year as a new customer. Total: I was over-billed $40, plus tax!

When I called about it, the only thing she could do was fill out a missing credit request, and was told it could take 4-6 weeks. I asked why it would take so long, since it was a credit applied to my bill I was asking for, not a mail-in-rebate, she told me it was because their call center is in Cornwall, and they had to physically send the form to Montreal! lol. They can't do that electronically? What mail service are they using? Does Bell have someone carry their letters by horse or what?

Of course, I expected this after reading these forums, so I wasn't surprised.

SURPRISE, SURPRISE!!! (sarcastic)

I just got my first bill for Expressvu.

They charged two months on the the first bill (I can live with that), but there are already two mistakes.

First, the $10/month rental credit for new customers was not applied, making my bill $20 steeper than it should be. Second, I was not credited the $10/month credit for the HD networks, which the CSR told me I would get free for a year as a new customer. Total: I was over-billed $40, plus tax!

When I called about it, the only thing she could do was fill out a missing credit request, and was told it could take 4-6 weeks. I asked why it would take so long, since it was a credit applied to my bill I was asking for, not a mail-in-rebate, she told me it was because their call center is in Cornwall, and they had to physically send the form to Montreal! lol. They can't do that electronically? What mail service are they using? Does Bell have someone carry their letters by horse or what?

Of course, I expected this after reading these forums, so I wasn't surprised.


So you should do the same as I do. Subtract the amount of the credits you should of got, and only pay what you should. Keep records of your calls, and/or emails so you have proof of you attemps to fix the problem. Interest will add uo over the many months it takes to fix this, but if it causes BEV a hassle to clean it up, well it looks good on them! There is no way they should benifit from their own errors by having our money interest free for months.

if you purchased your rental plan through a bell world store, you can go back to the store and speak with the manager...they can get your bill straightened out immediately as they have a special escalation number to get issues resolved on the spot.

I ordered off Bell.ca to get a $50 rebate they had in March (it did say 6 to 8 weeks, so I have to keep my eyes peeled to make sure they don't "forget" that one too).

I ordered off Bell.ca to get a $50 rebate they had in March (it did say 6 to 8 weeks, so I have to keep my eyes peeled to make sure they don't "forget" that one too).

That one came through OK for me in the second bill, but keep your eye on em!

Three weeks ago I cancelled my "Vu" magazine and when my bill came, it had been removed from my bill already. But the 3 x $10 credits I phoned about 2 months ago still haven't shown up and my current bill contains no credit for this month either. There must be a huge lack of good will to deal with customers complaints fairly and promptly at Bell.