hdtv.
Bell Canada, can apply credits directly to your bill and tell you what the new amount owing is.
With the 2nd phase of the new onebill roll out, (coming very soon to a csr near you) they will be able to apply charges/credit for all lines of business immediately to your bill and tell you the balance owing.
most of your posts lately have been full of half-truths and I'd appreciate it if you didn't keep posting incorrect information.
not every single thread has to be a forum for you to state your dislike of BCE

nem, who understand the frustration billing errors cause

having gone through some billing problems first hand, i also understand the frustration, but it does appear that solutions are in the works.

I have had similar experiences with Bell, for four straight months I cringed when the bill came, because the wife said if this happened one more time, we were switching to some other provider, which I would do in a heartbeat, if another provider had as many HD channels.

We actually had to pull out of direct payment as they took over 350 bucks out of our account one time, for a 110 dollar bill and didn't give us the credit back for three months.

To me, this was like stealing my money and to tell me there was nothing they could do, only fanned the flames I was breathing when I called.

It's really about time that Bell stepped up to the plate and addressed this problem.

Only time will tell whether they actually care enough about the client, to end these bad business practices, however, waiting until this problem became critical, does not bode well for client service...in a client service business.

hdtv.
Bell Canada, can apply credits directly to your bill and tell you what the new amount owing is.
With the 2nd phase of the new onebill roll out, (coming very soon to a csr near you) they will be able to apply charges/credit for all lines of business immediately to your bill and tell you the balance owing.
most of your posts lately have been full of half-truths and I'd appreciate it if you didn't keep posting incorrect information.
not every single thread has to be a forum for you to state your dislike of BCE

nem, who understand the frustration billing errors cause

I don't know who you have been talking to at Bell but I have not encountered one person who can apply credits directly to your bill and give you an honest amount owing. Quite honestly I have not encountered one person who has actually submitted a work order for any of the credits owing on my bill. Although maybe the last person did. I guess I'll find out the next time my heart fills with dread when I open my mailbox and see the word Bell on an envelope.

delig, who has never before encountered this amount of crap with a service provider

delig, who has never before encountered this amount of crap with a service provider

LMAO!

I totally agree with you. So, it all comes back to my closing statement to Bell and the CRTC "And you wonder why people steal your service?" Why would anyway "RISK" paying for it. You're guaranteed to get screwed trying to be honest. Makes no sense to me.

On the plus side, well, got nothing there..... Oh yeh, they do have the most HD channels. Not sure if it's worth all the BS though....

I don't know who you have been talking to at Bell

I think it was his immediate supervisor to whom he was talking to at Bell.

Thanks for the update Nem; good to see positive changes coming down the pipe.

Thanks for the update Nem; good to see positive changes coming down the pipe.[/QUOTE]

If they can enable the CSRs to fix billing errors immediately while you are on the phone with them and give you the correct amount to pay I won't even be so angry about the fact that the bill is wrong EVERY month. The most frustrating part of the whole thing is when you call in and nothing ever gets adjusted. And then I wouldn't feel like they are trying to get some free loans by overcharging everyone. 100,000 customers overpaying $50 a month adds up to some big money.

As you will note DeliG, I said Bell Canada, which handles the wireline portion of your bill and is really a sub-company of the larger BCE.
Bell wireline can do adjustments immediately to the wireline portion of your bill (as long as they are under a certain amount) and tell you what the new balance of your wireline account only, is.
Currently, because of previous CRTC regulations, Express-Vu, Sympatico, Bell Mobility and Bell Canada were mutually exclusive of one another and adjustments could not be done for a wireline by an express-vu agent.
With the 2nd generation of OneBill coming this will be changing to allow all lines of business to apply credits to all lines of business if needed. This is the same reason that the One Bill was only announced 2 years ago. That was when the regulation was lifted. (as far as I recall)



Nem, who says it's coming and would have come sooner had it not been for the CRTC.

My problems are with Expressvu csr and my Expressvu bill. Not Bell Canada and the CRTC.I think all would agree to that.
If they get better thats great, if they blame someone else they wont get any better.
deliG you will get you money but I say it will be later rather than sooner.

The most frustrating part of the whole thing is when you call in and nothing ever gets adjusted.

Agreed. Myself on several occasions have had to call for a credit; even as recently as last week. They tell you to wait up to 6 weeks, then you have to call back again.

If the CSR will have the abillity to adjust your bill on the spot, and say "OK Mr. 0042, your new balance is now $46.72 due March 7th." then that will save me a fair amount of screaming and yelling.

Forth bill and still NO activation credit ($49.99) and NO online credit ($50).

Total of $99.99 :mad:

Still being over charged $1 more for my Ultra Value Combo + HDTV.
Billed $79 per month instead of $68 + $10 = $78 as per the programming guide.

Top it off, they added an extra $1 for Movie Entertainment Magazine which I never ask for. :confused:

Call 310-BELL , they can't assist me and got transfered to ONE BILL.

ONE BILL can't assist since they can't access the BEV info of the activation and online credit and now I have to talk to BEV directly.

ONE BILL offer to transfer me to BEV but I have giving up for the day after wasting another hour of my time with billing issues.

Will have to call BEV directly another day when my blood pressure return back to normal.

did you add the west coast feeds to your US networks for $1?

did you add the west coast feeds to your US networks for $1?

I don't think so?

Here's my breakdown from my BEV bill.

$40 ==> 6 Themes and Premium Movies

$27 ==> Digital Standard

$ 2 ==> Bell TV Magazine

$ 1 ==> Movie Entertainment Magazine (never ask for it)

My Total: $80


Programming Guide (http://www.bell.ca/media/en/all_regions/images/pdf/television/channels/menu.pdf)

$68 ==> 6 Themes + Premium Movies + Digital Standard + Bell TV Magazine

$10 ==> HDTV

Total : $78

do you have the "Ultra Value Combo", as that is the name of the package that is $68?

the $68 should already include the movie magazine and bell tv magazine...i would call them up and confirm your programming with them...1-888-759-3474.

aw124 Keep chipping away at it.Be as nice as you can ,they do love it when you kiss their *** .You must ask for extra credits any time you have to call them. It will help you feel better when your playing with their money and I think it puts a little preasure on them to stop the bleeding.In 14 months they have given me over $200 in extra credits just by me asking for something for my inconvenience.(which is every month).

One thing to look for is the taxes.ExpressVu does the rebate thing. They sometimes make you pay tax on the regular rate then take your discount from that total.

The movie magazine comes with the movie package, it's included in the price of the package as listed in the program guide. They bill it seperately for tax purposes. So they take a dollar off the price of the listed package, and then bill one dollar for the magazine. What's happened to you it seems is that you're being double charged for the Bell TV magazine. Hence the 2$ over charge each month. You should call and get that fixed. With your package, there should be no seperate Bell TV magazine charge.



I don't think so?

Here's my breakdown from my BEV bill.

$40 ==> 6 Themes and Premium Movies

$27 ==> Digital Standard

$ 2 ==> Bell TV Magazine

$ 1 ==> Movie Entertainment Magazine (never ask for it)

My Total: $80


Programming Guide (http://www.bell.ca/media/en/all_regions/images/pdf/television/channels/menu.pdf)

$68 ==> 6 Themes + Premium Movies + Digital Standard + Bell TV Magazine

$10 ==> HDTV

Total : $78

I've received four bills so far since signing up with EV and have been credited for the Bell TV magazine on the first and third bill. I keep calling to point this out and while the February issue was credited when it was billed, the January and March issues weren't. As well, I've only received $25 of the $50 Bell.ca credit so far.

Once again they've promised it will be taken care of, so I'll have to provide an update in a month...

aw124

40 + 27 + 1 = 68 (which is the price mentioned for the ultra value package). now that $2 charge of the bell TV magazine should be included in the charge, but with Exvu billing system, ur account needs to be tagged for having that credit applied automatically, and i can bet the code for it is not on the account. so just CALL CS and ask to have the appropriate magazine code added and you should be fine. u will still notice an entry of the belltv mag charge of $2 on the bill, but under the credits and adjs u will have the $2 credited.

it was mentioned the critical focus for the year will be "First Call Resolution"...there is no reason for customers to call in many times to get the problem fixed...this is not only very frustrating for the customer, it is VERY costly to the company, both in costs incurred for calls to the call centre, as well as potential lost sales for customers who leave out of frustration...many of these customers, also have more than just one service, so it can be quite costly to the company to lose these high value customers...one of the things recently annouced was a special "hotline" for our stores to use when we have the customer with us to get issues resolved on the spot...i have used it a few times, and they have been very good.

only time will tell if the "vision" will become reality.

One of the hidden costs rarily discussed in company meetings from errors is the loss of profit from errors in favor of the customers. Typically a customer will call and complain if an error is made against them and ask for the situation to be rectified. The same customer might very well remain silent if an error is made in their favor. Sometimes the calls coming in to the centers only represent half of the errors. I've been on both sides of the fence with Bell on this. :D

I purchased my 9220 kit on December 28 (05) with the two year contract. I was told by the store that included 6 free months of HD. When I called to activate I asked about it and she confirmed the 6 free months.

After my second bill, Bell is now denying there were any HD promotions during that time and I have nothing in writing to prove it. Does anyone have anything written indicating their was a promotion at that time?

-Mike