It seems CTVHD is pretty bad as I have seen alot of freezing on this channel. But I also see the freezing happen on other channels like CBCHD, TSNHD and SportsnetHD as well. I watch alot of sports on my setup and this can be very annoying. Has anyone tried doing a hard reset on the receiver and if so did this help? I'm really getting annoyed with this.

John

Somtimes I will go up/down a channel and return, and it seems to help in some cases with the errors. Of course if the problem is with the source, it won't help. I have not tried a hard reset, so I can't help you there. It does seem to be getting worse over the last couple of weeks.

Well now that everything is in reruns now I'm not watching much HDTV so have not noticed much freezing.

Anyone else want to comment?

WW;)

Still happening for me. Watched Star Wars in HD on the weekend and although the picture was beautiful there were at least 20 incidents of picture freezes during the length of the movie. It seemed the problem showed up more frequently when there was a scene change with additional movement in the scene. Almost like there was too much change in video information (MPEG2) that could not be handled without a freeze to reset the video. I never have audio problems in these instances. Still having the freezes during the NHL hockey games but less so during baseball. I still think there is an issue with the MPEG compression rates being used (excessive) but in my discussions with the BEV platform performance manager he seems to think it's my receiver. Since I'm out of warranty I either have to live with the problem or buy/rent another receiver. Judging by this thread I am not alone with my problem and so it must be many receivers that have this issue. Is it a receiver or bandwidth issue? I think it's the latter but can't prove it.

Thanks for the info... I'm going to start watching it more closely again.

When I talked to BEV they thought it was my reciever as well and it is out of warranty also. They were going to call me back to find out if there are others complaining about this issue, by checking their database or something, but of course they never called me back... no surprise!!! I told them about this site and thread and told them that I was not the only one, but I doubt they bothered to follow up.

WW:(

Just for the record I have the exact same problems described in this thread with my 6100. It seems as if it's a common problem. I'm seriously considering Starchoice because my contract with Expressvu is coming to an end in August.

Everyone that is having trouble with freezing on their 6100's could you check to see what rev your unit is?

This can be found on the "System Info - Three" screen.

I had my unit replaced by BEV and now it's a newer rev I think than the old one and does not freeze as much....

Here is my replacement unit's rev info - DNASP: 02 REV2C5

My orginial unit was almost two years old and unforunately I didn't check the rev before sending it back to BEV. But I'm pretty sure it was not at this revision.

Just a thought.... maybe the older units are the only ones having this freezing trouble on HD?

WW:cool:

If you check the new F/W thread on the main page a new version - E560 - is now posted for the 6100. Does anyone have this loaded yet and do you see any significant changes/improvements to the freezing issue?

If you check the new F/W thread on the main page a new version - E560 - is now posted for the 6100. Does anyone have this loaded yet and do you see any significant changes/improvements to the freezing issue?

I'm still at E559... Can you check the revision of your unit? Just curious...

WW:)

Everyone that is having trouble with freezing on their 6100's could you check to see what rev your unit is?


Here is my replacement unit's rev info - DNASP: 02 REV2C5

My orginial unit was almost two years old and unforunately I didn't check the rev before sending it back to BEV. But I'm pretty sure it was not at this revision.

Just a thought.... maybe the older units are the only ones having this freezing trouble on HD?

WW:cool:

My unit is 2 yrs old, shows DNASP: 02 Rev2C5
Software: E559

FWIW, I haven't noticed any bad freezing probs on my 6100.

The 6000 refurb that I was sent is another story, however.

I'm still at E559... Can you check the revision of your unit? Just curious...

WW:)

WW,

My unit is about a year and half old, still running on E559 and the unit's revision number is DNASP: 02 REV2C5

Still having the freezing problem and it is worse on different channels. :(

John

Everyone that is having trouble with freezing on their 6100's could you check to see what rev your unit is?

This can be found on the "System Info - Three" screen.

I had my unit replaced by BEV and now it's a newer rev I think than the old one and does not freeze as much....

Here is my replacement unit's rev info - DNASP: 02 REV2C5

My orginial unit was almost two years old and unforunately I didn't check the rev before sending it back to BEV. But I'm pretty sure it was not at this revision.

Just a thought.... maybe the older units are the only ones having this freezing trouble on HD?

WW:cool:


The freezing I get now is only for a second or two. It is still annoying though. I think it happens because they are stretching the bandwidth capability of the system to give us the HD. No extra bandwidth to allow for a graceful recovery when an error occurs. There is likely minimal error correction due to the extra bandwidth required for it.

The freezingwas really noticable watching CSI Miami tonight Simsubbed on CTVHE.

Pathetic really.

OK, So it look's like the revision of the unit has nothing to do with the freezing problem.... I'm guessing that not everyone is having this trouble only a select few (lucky us :mad: ). So what's the common denominator then?:confused:

The only other thing that comes to mind is the LNB… I’m using the DishPro Quad LNB which is not supported by Bell. Maybe they don’t bother checking this configuration when they test the new firmware?

Anyone else using the DishPro Quad and if so do you have problems or not??? I would like to hear from you if possible.

Another thought, is that I noticed on my 6100 that I was covering a good portion of the vent holes on the top with my DVD player, so I’ve moved it off to see if this helps. Maybe it was just overheating when decoding HD?

WW:(

WW,

I don't think overheating is the problem. Mine is at the top of my floor to ceiling rack in the basement with lots of space for air cooling. It's cool down there anyways for most of the year.

Regarding the LNB I use a DP Twin with a DP3X4 switch, both which are not supported by BEV but work fine. Every time I do a check switch I never have run into an LNB problem. I have had signal losses show up under the Details tab but even that is not consistent with the picture stuttering. I again have to reiterate that the picture stutters mostly after a scene change where lots of new screen information has to be processed and also when there is alot of movement in the scene (such as hockey). I really believe that the processor is having trouble keeping the video feed in sync with the audio as I never have any audio dropouts during the stutters. To me it's a source bandwidth issue and how the 6100 can handle differing levels of video compression based on my observations.

I also don't think it's the LNBs as I have a 3200 running as well with no stuttering problems (or very few instances that I have noticed).

John

Hello,

Got the same problem with my 6100. I'm using the regular LNB. Called Bell and they never heard the problem. I'm having the problem only with HD channels.

I considering StarChoice but they may have a similar problem. I don't know.

With Bell, I have a contract for the 6100. I think it is for 24 months. So, if I cancel the contract they will certainly charge me a lot of money.

So right now I'm not satisfied but what can I do ?

Thanks

Yves

Yves,

At least you are under contract and have a voice to complain with Bell. I bought my receiver and the warranty has expired so Bell doesn't care much. You should demand that the problem be fixed, point them to this forum and thread as proof of a widespread issue with this receiver and perhaps they will do something for you. Most likely they will send you another receiver. Will it be better than the present one? Can't hurt to try. By the way, what firmware version is running on your 6100? Mine is E559 and the unit's revision number is DNASP: 02 REV2C5.

John

Well I have to agree.... that overheating is not the problem, I've made sure that there is enough ventilation and the unit still freezes on HD once in a while. I’ve watched some shows without one freeze yet change the channel and you can have four or five freezes in an hour. I watched the world soccer finals and not one freeze! I watch Deadwood and have a few during the show….

I’m sooooooo pissed with this that I may just cancel the HD all together, this is the second receiver and it is not much better than the first. I should say that this is the 3rd 6100 that I’ve had, the first died after four days…

What kind of junk are they giving us???? All that I can say is that it worked just fine on the pervious version of firmware and after it went to E559 that’s when the trouble started…..

They sign us up for a two year contract, but the warranty for the equipment is only one year… BEV wants us to commit, but they are not ready to reciprocate. Two year contract should mean a two year warranty… THE END!

WW :mad:

Well I have to agree.... that overheating is not the problem, I've made sure that there is enough ventilation and the unit still freezes on HD once in a while. I’ve watched some shows without one freeze yet change the channel and you can have four or five freezes in an hour. I watched the world soccer finals and not one freeze! I watch Deadwood and have a few during the show….

I’m sooooooo pissed with this that I may just cancel the HD all together, this is the second receiver and it is not much better than the first. I should say that this is the 3rd 6100 that I’ve had, the first died after four days…

What kind of junk are they giving us???? All that I can say is that it worked just fine on the pervious version of firmware and after it went to E559 that’s when the trouble started…..

They sign us up for a two year contract, but the warranty for the equipment is only one year… BEV wants us to commit, but they are not ready to reciprocate. Two year contract should mean a two year warranty… THE END!

WW :mad:


I think that this is a problem that they are well aware of, but are unable to fix at this point. I am not sure if it is all the receivers fault, or if some of it lies with the extreme compression, and no extra bandwidth for error correction.
I have noticed that it has improved quite a bit over the last few months in my opinion. A lot of it used to occur during a sim-sub start. I had other issues while Rogers was my HD provider.

Well... my 6100 isn't freezing anymore! Same software, same everything... go figure.

WW:cool:

Well... my 6100 isn't freezing anymore! Same software, same everything... go figure.

WW:cool:


I spoke too soon. Started again last nite on US channels that have been simsub'd. If I switch to the Canadian channel with the same program, it's okay. I think it is now done on purpose so we all stop watching US networks.... must just be another communist CRTC plot.:rolleyes:

WW