I watched Shark on Global last night. After a countless number of freezes I switched to the SD channel. So much for watching the Canadian channel to eliminate freezing. With all the confusion surrounding the sale of BCE, new receivers, or not, and the complete incompetence of ExpressVu to address known issues once my contract is over I am going back to Rogers. Audiofool you were right.

I keep having the freezing issue on Discovery HD. It's driving me nuts!

Audiofool you were right.

Thanks Bman !


It's not all smiles and skittles here in Rogersland at the moment.

I've had an ongoing frequent-sd freezing issue for the last 2 weeks. Rogers is looking into it, but they say my signal strength is good, so it may be a neighbourhood problem.

But when it works, it's great !

Once again, Sim Subs have nothing to do with the broadcasters. Its BEV and Rogers etc that take care of the change. If you have a complaint about the quality of the sim sub call BEV/Rogers or the CRTC.

Once again, Sim Subs have nothing to do with the broadcasters. Its BEV and Rogers etc that take care of the change. If you have a complaint about the quality of the sim sub call BEV/Rogers or the CRTC.

I'm not sure that's completely true.

The simsubs are done at the request of the Canadian broadcaster.

If you have an issue with the quality of the simsub, I think the best thing to do would be to register a formal complaint with the broadcaster and identify specifically where they are falling short of the mark and copy the CRTC on it.

The service provider facilitates the substitution but the request for this starts with the Canadian channel/network.

I'm referring to the actual flip of the switch. That is done at BEV.

Perhaps we were at cross purposes.

Sorry to beat a dead horse but has anyone else noticed the freezing issues surrounding Global and CTV are getting worse again? Over the course of the winter, in comparison to before Christmas, things were fairly good. In the last couple of weeks I have seen a big increase in freezing, particularly on these two channels. It isn't necessarily tied to simsubbing either. On Global I have even seen it on commercials and they were always freeze free. Just wondering what others are seeing as I head towards my decision on keeping BEV.

I don't believe the problem is with the simsub. I have had several freezing issues on Discovery HD which is not simsub. Same with A&E HD.

Hello. I am a new member and have been reading others concerns with 6100 freezing. I have been through all the same things as everyone else. I just wanted to provide others with an update. Just this week I was in contact with BEV. They have finely admitted to a problem with the receiver. They claim the freezing is because of faulty software in regards to the DVI connector. I informed the CSR that I have been complaining about this problem since Oct/2005. I was informed that because they have records of my complaints,my warranty would remain in effect until this problem is rectified. They sent me out a new receiver but like everyone else the freezing was not any better. Bell did inform me that this probably would not help, but they needed to go through the motions so that I could say for sure that I tried everything they suggested. I did send a complaint to the BBB but Bell did not respond. I also sent a complaint to the CRTC and was informed they would not do anything and that I needed to deal with Bell on this matter. I was assured by Bell that I would be compensated once the problem has been rectified. It only took 2 years and well over 10 complaints to have Bell admit to a problem.

Ah... well, seeing as I'm using component cables, I have avoided the freezing issue I guess. Maybe give that a try?

I use component and have the same freezing issue. Mozza, count yourself lucky you seem to have a freeze free unit. There are a large number of us not so fortunate.

I use component and the freezing is terrible. Any ideas on what the "compensation" may be? I guess we should all start calling again!:)

The ONLY assistance I have heard of officially to help reduce the freezing is to ensure the Power Inserter, if fitted, is NOT on the same line feeding the 6100's input. If you have an SD receiver put the Power Inserter on that line. You would also need to change over the Port on the SW44, Power Inserter must always feed into Port #1.

This has helped several dozen customers in the past but it does not help all customers.

Express Vu explain the issue as being due to "Noisy Hydro", I will let you decide how true this is......lol

Nimiq 1

I wonder what the problem could be for those not using the SW44? Mine is connected with an SW21.

As usual, I don't think that CSR knew what they were talking about.
I use component cables and get freezing.

Going forward, could anybody with freezing on their 6100 list the channel/show/time they saw it on.

We've narrowed this down to content and not the set-top box and could use any feedback since it can be a randomly occuring problem.

thanks so much.

Drewsat

I'm not so sure it's strictly content based, I know in the past it definitely wasn't. People with 9200's didn't have this issue and their watching the same content.

I've accepted that the 6100 is junk that never should have been sold....I'll remember this experience at my next receiver upgrade and look at the competition accordingly.

Personally, I'm slowly getting rid of all my Bell accounts. I switched broadband a while back, just this week I canceled my cell phone, so far they have lost a reoccurring account(s) of 100 bucks/month. If Bell screws me out of mpeg4 than television is next and that will be around $160/month lost due to crap material and a nickel and dime attitude.

Anyone at Bell taking notice of this??

I last reported that BEV had informed me that the problem with freezing had to do with the DVI/HDMI connection and they were working on a solution. I also informed you that they had not responded to my complaint at the BBB.

Update. I received a call from a manager at BEV. They have now changed their story to the problem being a PLATFORM ISSUE,not a connector problem DVI/HDMI as I was informed previously. This problem is not receiver specific and could possibly take up to 6 months to rectify. We spoke for a good 30 minuets. Highlights of my conversation were as follows.

I kept mentioning this web forum and his response to me was that there are going to be people unhappy no matter what you do, that is just business. He stated that BEV has well over 1.5 million customers and to have 250 people with complaints like on this forum is not bad.

He admitted that BEV has handled this problem very poorly and that's why he offered me a $ 50.00 credit. I informed him to give it to someone else and refused to accept it. He then asked me what would make me happy at this point. I told him I wanted a receiver that works and to replace it with a 9200. He said it is not a receiver problem and that the 9200 has the very same freezing. He then offered me 1 month free programming plus the $50. I told him that I would be happy to get out of my contract at no cost and move on.

At this point he mentioned that all other competitors have problems and that Bell was by far the best. I informed him him that we understand problems do happen but it's the way BEV has treated us and lied repeatedly. Informed us to try this and this knowing full well what the problem was from the beginning.

We went back and forth and then I said it's to late to save me as a customer because of the way I have been treated. All I want at this point is to get out of my contract at no cost. He said he would make me a deal. He will give me 2 free months service and the $50 credit if I don't cancel. I informed him that I want out of my contract. He then said give us 6 months to resolve the problem and if we do not have the issue dealt with by then, I will cancel your contract. I said I will not be around that long if this problem continues for that long. It was left that I will take the 2 free months sevice plus the $50 and he agreed to cancel my service contract if I was still not happy. What do I have to lose. If the problem is not resolved in 2 months, I will move on.

I suggest we keep putting pressure on BEV and get what you can out of them.They are charging for a service they can't provide. The way I look at it is I will keep getting free service until it equals what I have paid out in hardware. Then I will sell what I have and move on.

Amazing this problem has been going on for almost two years (first post here was Sept 2005) and Bev still hasn't resolved it!