I'll bet that BEV hates the fact the their more savy users get together and share isssues. They can't pull the wool over our eyes, but they could still deny the problem. This is a common tactic. Deny deny deny!
I don't think they are ignoring the problem, but it is more likely that they don't know how to fix it.

No, they are not ignoring it, but I suspect part of the problem is that they are so busy trying to stop hackers, that fixing the software on the 6100s is secondary. Either way, BEV sees it as costing a fortune to deal with hackers and or to fix or replace the 6X series

I went to Future Shop yesterday and told the sales rep of the problem. He didn't seem to know anything about it. Am I the only one in the city with a defective 6100? If they are all the same, why hasn't anybody returned theirs to the store?

Do people just not realize it? I gotta admit it took me over a year to realize that there is a problem. Not sure why. Maybe it just got worse over time. It really bothers me now, though.

I went to Future Shop yesterday and told the sales rep of the problem. He didn't seem to know anything about it. Am I the only one in the city with a defective 6100? If they are all the same, why hasn't anybody returned theirs to the store?

Do people just not realize it? I gotta admit it took me over a year to realize that there is a problem. Not sure why. Maybe it just got worse over time. It really bothers me now, though.
Send an e-mail to CRTC and copy it to BEV, and then call BEV at the # in one of my earlier posts, BTW it is not the lame ass # for sky-dish.

If you know anyone in the media or the better business bureau contact them too.

I'll bet that BEV hates the fact the their more savy users get together and share isssues. They can't pull the wool over our eyes, but they could still deny the problem. This is a common tactic. Deny deny deny!
I don't think they are ignoring the problem, but it is more likely that they don't know how to fix it.
The "higher ups" are not pretending they don't know.

Hello all. Well I guess I am just like everyone else and have finally run out of steam. I have given up calling and have just accepted the fact that I have to put up with this until next December until I leave them in the dust. I just don't have the energy to do this any more.

On the plus side, my freezing seems to have improved greatly over the past week although it still occurs. Last night I actually had a freeze that was permanent until I turned off the receiver and restarted it.

I have wanted to ask everybody another question that is not as serious as the freezing problem but still annoys me. Is anybody having an issue on the 6100 where you will try to use the guide and when pressing the up or down arrow the guide switches times (left to right). This bugs the heck out of me. It amazes me how glitch this P.O.S. is. I had my 3100 for 3 years and never had a single issue with it.

Bell.... YOU SUCK! I can't wait to leave you!

Hello all. Well I guess I am just like everyone else and have finally run out of steam. I have given up calling and have just accepted the fact that I have to put up with this until next December until I leave them in the dust. I just don't have the energy to do this any more.

On the plus side, my freezing seems to have improved greatly over the past week although it still occurs. Last night I actually had a freeze that was permanent until I turned off the receiver and restarted it.

I have wanted to ask everybody another question that is not as serious as the freezing problem but still annoys me. Is anybody having an issue on the 6100 where you will try to use the guide and when pressing the up or down arrow the guide switches times (left to right). This bugs the heck out of me. It amazes me how glitch this P.O.S. is. I had my 3100 for 3 years and never had a single issue with it.

Bell.... YOU SUCK! I can't wait to leave you!
This is what I e-mailed the Better Business Bureau:


Bell Expressvu (BEV) is aware of a software issue with their 6100 HD receivers and continues to sell and rent them. This problem, (picture freezing) has existed for almost a year. I purchased my 6100 receiver from Future Shop with the expectation that viewing the High Definition channels would be, just that. This freezing problem only happens on the HD channels. I along with countless other subscribers, have made complaints to BEV, and for the longest time BEV's solution was to replace the receiver after questioning our installations, or blaming our TVs. Finally speaking to someone higher up at BEV, they admitted that that they were aware of this software problem and have been working to fix it. It was also confirmed that no amount of receiver replacing would fix the problem, with the 6100 model receiver. I had paid $413.71 for my 6100, BEV suggested I sell it on e-bay???

Your Desired Resolution:
I am seeking that BEV replace my defective 6100 with a porperly functioning 9200 (again ALL 6100s have the same issue! This is NOT an attempt to get a PVR, as I already have a DVR. What I expect BEV in addition is that BEV credit me for the months of HD programming up to the date I receive the 9200.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

Unbelievably I have had 2 freeze free nights in a row. Watched the skills competition on Tuesday without a single freeze. CBC-HD is one of my best channels for not freezing. Last night Friday Night Lights on NBC non simsub was freeze free. Not unusual. CSI-NY on CTV with simsub was also freeze free. As CTV is my worst station for freezing I was stunned to see this. Could Bell have actually done something? Nah. I figure tonight I am back to the same old crap I have been dealing with since October. However this does give a glimmer of hope for all us poor schmucks with a 6100. Every night is an adventure.

I also sent a complaint off to the Better Business Bureau, I tried ExpressVu but they won't contact me back......nice!
I requested either a complete refund of the original price, replacement of the receiver with a full warranty (I suspect I'll need it) or a subsidized price on a 9200 swap (based on the original price and HD premiums payed thus far).

Phoenix144.... do you think it would help if we all signed some form of petition to forward to the BBB? I don't know if they require this but I feel that sometimes they may think that this is really just one person who is ticked off.

As I previously mentioned. I too have had a couple of freeze free nights. But I don't for a second believe that it will remain this way. It seems that this issue comes and goes in varying intensity.

If I had the energy to do so, I'm sure I could get out of my contract with a fight since they now admit that they are not providing what they should be to us.

Bob

Online petitions are free, fire it up, I'll sign it!

As I only have till next Sept to deal with this my inclination is to let it ride. Maybe they will fix it and maybe they won't. Maybe the switch coming means they will just leave it and hope the new receivers fix the problem. My gut feel is this is most likely what is going on now. Its a screw job but short of spending unreasonable amounts of time on it what can you do. I signed up for a year rental and got 6 months HD free. So I am out 60.00 for HD programming and 120.00 for rental of receiver. Do I like this? Not one bit but sometimes you just got to say "the hell with it" As much as I want to think complaints to B.B. will do something my experience with the B.B. says nothing will happen. Also they say 30 working days to respond. That is 6 weeks before you "might" get an answer. Puts me at least another month closer to cancellation. I guess the bigger question becomes what do you replace ExpressVu with? No way I am getting a 9200. It seems to have its faults and if some software glitch gets into it history says they won't be very good at fixing it. Having said all this I will gladly add my name to a petiton. I just don't want to talk to these people anymore.

I also suggest that everyone goes to retailer websites and give this product the lowest rating possible. The 6120 on the futureshop website currently has a customer rating of 3.48 out of 5. Personally I would like to see this have a rating of 0/5. If Bell will not listen to its customers maybe giving the product a low rating on retail sites will prevent others from purchasing defective equipment.

I went last night and rated the 6120 the lowest rating on Future Shop.
I also emailed CBC's Market Place and told them my story.

marketplace@cbc.ca

Hi,

Just thought I'd pop in to make a request - if you're posting reviews over at Future Shop please don't include URLs or naughty language. I've had several submissions that have originated from this forum that I can't use because of these two issues. Stick to the performance (or lack thereof) of this product and I'll make sure the reviews go up.

Thanks.

Edit: Tim from Ottawa - if you popped over from here, your review is up.

Wonder if we can trade up?

http://www.digitalhome.ca/content/view/1695/98/

John

Just to let you know...Bell Expressvu is well aware of this forum, trust me. Anything you have written, they have read.

Well.. gosh darn bev! :mad:
Was watching SNL on NBC East.. Looked amazing picture. watched about 30 seconds.. then global simsub kicked in! Boom.. within 1 minute span.. i already had counted 4 freezes. Mabie all this freezing has to do with sim subs... Who knows!

I too have noticed that freezing is far more likely to occur in a simsub. CTV was the worst for me but Global has overtaken it. Without a simsub I can expect a mostly freeze free broadcast. If it is simsubbed, and especially on Global, all bets are off. I have seen 20 or 30 in an hour. As I posted earlier I wonder if ExpressVu is waiting for the new receivers to come out and hope it corrects this problem. Obviously with the length of time it has gone on it is beyond their capabilities. I am already getting ready to fire up my old Sony SD set for Superbowl. The combination of Global's incompetance with inserting commercials combined with ExpressVu's inability to not freeze leaves me no choice. It should be another fine ExpressVu non HD event.
Newsguy, can you explain why you think ExpressVu is aware of this forum? If they are why doesn't somone come on and explain to us what is going on? You would think they would at least owe us that as they don't have any trouble accepting our payment each month for a service they aren't providing properly.

I know because I told their PR person about it last week. It's hard to believe, but they didn't even know it existed until then.