Does anyone know if Rogers eventually plans to cancel their Home Phone Landline service? We have it as we were former Sprint customers. Each time I talk to Rogers they try to get us to switch to cable phone. However we're in a condo and the management sent out a notice advising that if you switch from a landline phone, the building's buzzer system will not work for you and you'll be unable to buzz guests in.

The last time Rogers called us to get us to switch, I was told we'll have to switch eventually as the land lines will eventually be phased out. If so, we'll have to go back to Bell as we can't be without the buzzer system.

Anyone heard this or know about whether the land line will be phased out? Thanks.
my friend jennifer lives in a condo, she had no landline phone service, her buzzer still worked. all she had to do was plug an old phone into the phone jack and it would ring when buzzed.
she has a permanent cellphone instead of landline phone. the super intendint is super dumb for making that statement

RHP is not VOIP, it is just telephone service delivered via cable lines.

Isn't Bell Canada Landline considered VoIP as well? since it travells through analog first, but then it gets converted into digital packets along the way.

where does it get coverted into packets?
Bell's landline is a typical POTS line
The do offer both a voip and voip hybrid service as well though.

Nem, who says 'packets? packets? we don't need no stinking packets!'

Depends. Does it use Internet Protocol? That's the IP of VoIP and it does not mean that it travels over the Internet. Some may argue that RHP isn't VoIP, but it uses IP and therefore it is VoIP.

where does it get coverted into packets?
Bell's landline is a typical POTS line
packets!'
at the DMS switch.

Paolo, who say DMS? We Don't Need No Stinkin' DMS!

Rogers Home Phone uses IP and is thus VoIP, yes, but really it comes down to the connotation of "VoIP". I believe the masses hear VoIP and they equate that to services like Vonage, which use the Internet and have no quality of service provisions. So calling Rogers a VoIP service is a bit misleading, IMO.

I have Rogers Home Phone for two months now. It has been very disappointing.
Over the last few weeks there have been many problems with signal quality.
Eg: I would call some one (local call) and I could hear them clearly but my voice would sound like a badly skipping CD. Other times people calling me would get a busy signal even though my line was free. Still other times I would get a dial tone but couldn't dial out. And then people that call me sometimes get a connected to a different party after dialing my number.
I have spoken to Rogers Tech support numerous times and have been told to
push the reset button on the phone modem when it misbehaves. I shouldn't have to do that all the time. Its ridiculous!
Resetting has helped a few times but not every time. Maybe they need to replace the phone modem. Techs have been at my apartment three times now and have said that the line is good and clear.
So, what's the problem?
I will ask Rogers to give me a credit on my next bill for all this trouble. Wonder if they'll cooperate?

:(:confused:

How does RHP work in Calgary, where the only coax provider in town is Shaw and the only landline provider is Telus? Rogers is advertising on local tv channels and I'm getting offer letters in the mail from them (I have Rogers Cell service) so I'm wondering how they would technically make their phone service work.

It's likely either their pure VOIP solution or re-sold POTS - they bought Sprint, remember.

gsjacobs: Since you are in Calgary give Shaw a test drive on the phone services. It's free for the first month so you can see what you like and don't like and then you can try out some other options if you think it could be better. :)

gsjacobs: Since you are in Calgary give Shaw a test drive on the phone services. It's free for the first month so you can see what you like and don't like and then you can try out some other options if you think it could be better. :)
yeah then try bellus, and rogers too while your at it, no one is forcing you to try rogers, try who ever u feel comfortable with. maybe you will stick to them

Problems with Rogers Home Phone:
- ECHO: I can hear my own voice, echoing back at me - yet the person on the other end says that everything sounds fine to them. I have called Rogers about this echo problem, and they said the network is fine. They are sending a technician to my home tomorrow to check the modem.
- CLICKS: When on a call (mostly LD calls) I will hear static/clicks from time to time. I have no idea what this is all about, but will mention it to the technician as well.
- NO DIAL TONE: I had a trouble ticket open with Rogers. They had an automated dialer call me up to give me a status. When I answered, the system told me to wait for the next available agent. I waited 3 minutes and hung up. Upon going off-hook to make another call, I discovered that I had NO Dial tone !! I tried calling my home phone using my cell phone, and it worked. I then tried going off-hook again and there still was no dial tone ! I tried again in about 5 minutes and I got dial tone. I have no idea if Rogers' automated call system had "locked up" my phone somehow.
- 613-310-1010: I tried calling Pizza Hut's delivery line. I got a msg from Pizza Hut saying that they were sorry, but the Pizza Hut delivery service is not available in my area !! This is ridiculous, as it worked when I had a Bell phone number, and it works from my cell phone ! The problem is that their system cannot recognize the Rogers number (my number is 613-424-xxxx).

Is that enough problems ?

It's likely either their pure VOIP solution or re-sold POTS - they bought Sprint, remember.
I don't recall Sprint ever being in Calgary, but I might be wrong on this :confused: . If it is re-sold POTS, then I guesss it would use Telus POTS network?

gsjacobs: Since you are in Calgary give Shaw a test drive on the phone services. It's free for the first month so you can see what you like and don't like and then you can try out some other options if you think it could be better. :)

yeah then try bellus, and rogers too while your at it, no one is forcing you to try rogers, try who ever u feel comfortable with. maybe you will stick to them
Paolo: Are you saying that Bell owns Telus?

Thanks to those who replied, I'm not really shopping for phone service. I'm just curious to know exactly how Rogers manages to offer home phone here in Calgary, so I'm not really interested in speculation (I can do that myself :D ). I suppose I could phone Rogers and ask them, but I'm willing to bet that the Rogers sales rep would not know how it works either, they typically just know how to make a sale. My past experience with those sales reps (not just Rogers, but all the rest) leads me to believe the front line people know very little about how things work at the detail levels. I was hoping someone here new exactly how they do it.

More than likely it is a true VOIP service. Which means it would need to be connected to an internet service of some sort.

I don't believe Rogers provides any other type of service in Calgary, but I've been known to be wrong before.

Nem, who thought he was wrong once, but was mistaken

I don't recall Sprint ever being in Calgary, but I might be wrong on this . If it is re-sold POTS, then I guesss it would use Telus POTS network?

Yes, that's correct. I recently moved from Coldgary, but had Rogers "Home Phone" for the last ~3yrs. This was grandfathered when they took over my Sprint Canada account with the purchase of CallNet.

Sprint Canada (CallNet) started operating (reselling) LD service in Coldgary back in '97 when deregulation was instituted. A few years later local-loop was deregulated and they began offering full-service local/LD on the old Telus/AGT lines.

Since I don't live there anymore, I'm not sure if Rogers offers its digital Home Phone in AB. However, I certainly wasn't interested in Shaw's $55 offering when Vonage and others are available for less than $40 per month.

This lengthy thread contains many horror stories about switching telephony providers. I wonder however what would be the general incidence of problems such as the ones reported.

It seems that once either Bell or the various Rogers telephony flavours are properly installed all works well. So, do these problems occur 1% of the time? 10%? 50?

Some of the problems seem unsolvable, such as scheduling technical visits. But some can and should be solved, in particular the antipathy between Bell and Rogers to the extent that employees of one sabotage the wiring provided by the other when they have no right to do so. Subject of a possible complaint to the CRTC?

I live in a condo which had a bulk cable contract with Rogers. The contract expires today. The condo board last fall decided not to renew it and allow each owner the choice of service. Bell has installed a satellite dish on the roof; so that the nature of the services provided by both Rogers and Bell are almost identical.

In view of the horror stories and the lack of information on their incidence, I am inclined not to change anything that I already have. As I have a working POTS from Bell and internet from Sympatico, I have decided to go for ExpressVu rather than Rogers. At least I will be able to benefit from the bundling discount.

This lengthy thread contains many horror stories about switching telephony providers. I wonder however what would be the general incidence of problems such as the ones reported.

It seems that once either Bell or the various Rogers telephony flavours are properly installed all works well. So, do these problems occur 1% of the time? 10%? 50?

Some of the problems seem unsolvable, such as scheduling technical visits. But some can and should be solved, in particular the antipathy between Bell and Rogers to the extent that employees of one sabotage the wiring provided by the other when they have no right to do so. Subject of a possible complaint to the CRTC?

I live in a condo which had a bulk cable contract with Rogers. The contract expires today. The condo board last fall decided not to renew it and allow each owner the choice of service. Bell has installed a satellite dish on the roof; so that the nature of the services provided by both Rogers and Bell are almost identical.

In view of the horror stories and the lack of information on their incidence, I am inclined not to change anything that I already have. As I have a working POTS from Bell and internet from Sympatico, I have decided to go for ExpressVu rather than Rogers. At least I will be able to benefit from the bundling discount.

This lengthy thread contains many horror stories .....

In view of the horror stories and the lack of information on their incidence, I am inclined not to change anything that I already have. As I have a working POTS from Bell and internet from Sympatico, I have decided to go for ExpressVu rather than Rogers. At least I will be able to benefit from the bundling discount.

I think you're making the right choice :p

I looked at Rogers Home Phone but after the 1 year the price was $59 with 5 calling features... same as what I'm paying for Bell POTS line... so really I'm not saving anything and my sister has Rogers and I don't know how many times we've been cut off or her voice changes to a darth vader and I can't understand what she's saying and we have to place the call again.

and my sister has Rogers and I don't know how many times we've been cut off or her voice changes to a darth vader and I can't understand what she's saying and we have to place the call again.

Next time that happens, have her say "Commander, tear this ship apart until you've found those plans!'


Nem, who is a star wars fan at heart

We just got Rogers Home Phone at our condo in Toronto. Thought all was well, but then we found that 1. there are quite a few "drop outs" on calls -- ie there is just suddenly silence for a second or so while either party is speaking. This seems to happen every few minutes. (Some calls are fine with no problem.) 2. Our lobby phone, which we thought was working, is disconnected after 5-10 seconds! So we can let people in if we act quickly!! :-) Not acceptable.

Guess it's time to schedule a service call -- and the installation seemed to go so well!

btw -- in case you are considering this, be aware that they had to connect the cable and phone lines in our unit! I thought this could be done in some mechanical room somewhere. We were lucky that there is a phone outlet and cable outlet fairly close on one wall.