If they are ringing differently check to see what number those people are calling. It could be a distrinctive ring line set up.

You would have 1 line with a main phone number that rings normal. Then on that same line you have a 2nd phone number that rings as 2 short rings, 3 short rings or 1 short, 1 long & 1 short. This could very well explain the various ring types.

If they are ringing differently check to see what number those people are calling. It could be a distrinctive ring line set up.

You would have 1 line with a main phone number that rings normal. Then on that same line you have a 2nd phone number that rings as 2 short rings, 3 short rings or 1 short, 1 long & 1 short. This could very well explain the various ring types.
I have the basic nofrills phone line. Just a plain old phone line to make and receive calls.
No special ringing, no nothing. Also no call waiting or such. I will have to go down to the Rogers store and find out what's going on, I guess.

:)

From the RHP Users Guide, when a long distance call comes in, it gives a different ring. This takes place even if you don't have distinctive ring or any other features. I like it, it's kinda like a feature without having to pay for it and I know when someone is calling me long distance

I have had RHP for the past year and it has been great! The sound quality is better and more clear than Bell Aliant. When talking to people, it's just like they are next door. Last summer, there was a power outage during a thunder and lightning storm and RHP worked perfectly. The power was out for over 2 hours and I must have spent at least an hour on the phone without any problems.

I'm still confused and really ticked off at their pricing. Just yesterday they sent me a letter pushing RHP. The basic (no features, no LD) was $19.97 -- but wait, that's just for the first year. You save $175, which means that the monthly price is $34.53 (I believe this includes the system access fee).

By comparison, Bell's Home Phone Basic is $29.95/month, and includes Call Display and Visual Call Waiting. The weasel words say that touch tone fee may apply, but isn't Home Phone their VoIP offering? I'd be shocked if a home gateway for the VoIP service could handle a rotary phone. No, shocked would not be even close.

RHP is not VOIP, it is just telephone service delivered via cable lines.

VoIP means voice over IP, not Voice over Internet. You'd better believe it that RHP is VoIP, the difference being that it's a managed IP network, rather than the great, unwashed, public internet.

Yes, but you use a regular phone in this case, not VOIP hardware and you cannot move your phone service like you can with regular VOIP service.

Of course you use a regular phone. That's what the gateway is for -- to go from analog voice with touch-tone to VoIP. Doesn't matter which device does the conversion from IP to sound -- in the middle it is voice over IP.

By comparison, Bell's Home Phone Basic is $29.95/month, and includes Call Display and Visual Call Waiting. The weasel words say that touch tone fee may apply, but isn't Home Phone their VoIP offering? I'd be shocked if a home gateway for the VoIP service could handle a rotary phone. No, shocked would not be even close

Bell's Home Phone Basic, is regular POTS. (touch tone is 2.85 and 911 access is $0.19)
RHP is a modified VoIP (as explained above)

Nem, who like a fine sauce, is clarifying

Thanks, Nem.

So it's $34.53 (Rogers cable VoIP) versus $32.99 (Bell POTs, with two features). Where's the savings I expect? I know that there will be a drop in quality and higher likelihood of outages -- there has to be a reason for me to switch!

The savings come when you start bundling with other Rogers services to get your 5-10% off, or if you have a large number of features on your line.

Or you can get Bell's Home Phone Choice, get 5 features for 34.95 and save $5.00 of each additional service you bundle.
Really, there's no pirce difference,
It's going to come down to customer service, reliability and what company yo like more.

No company can ever enjoy a substanitial price diffence for any length of time. They either cut into their profits, or the competion lowers' their price to match.
Besides, not everyone cares about price anyway.

Nem, who buys for reason's other than price

I'm really not looking at which company can make a business case better than the other by fleecing the customer -- me. I'm with Rogers for broadband and TV for one simple reason: I got a rent-free-for-life deal on an HD-PVR, second digital STB and the cable modem, when I turned in my BEV units (two 2700s). The discounted monthly fees and free PPV movies were extras I do not even consider as incentives -- I simply got three months to convince myself that I really don't need that many channels, and that there's very little use I would get out of a TMN subscription.

So right now I am just looking at perhaps saving a couple of bucks off my phone service while getting a feature or two thrown in.

I'm with Rogers home phone, but its a business, so not sure if they call it home phone either, since I dont get the bill. Any codes to check your voicemail from a different location? the one I got from a csr did nto work

Hi,

I'm thinking of switching over to RHP, but I want to be sure that I will get the service.

I live in an old apartment building, built in the 20s, and ever since I moved into my apratment a couple of weeks ago I've had nothing but problems with Bell. They didn't move the service on the day I moved and then it took them 5 days to realize there were serious technical issues. I can't get a consistent dial tone and the tech who came said I needed to call their construction department to run new wiring from the box in the building's basement to my apartment. I've called them numerous times without response. I get a call every day from a different tech asking me if my service is working, as if they don't talk to each other. I'm fed up with them.

My question is, since I don't get a dial tone now with Bell, and they claim I need new wiring, will RHP service still work for me? I have 4 jacks already in my apartment, one of them looks pretty new, the others are quite old. I spoke to a RHP CSR and even one of the Bell techs, and they both said it will work, but I don't know if they fully understood my situation.

Do I need fully functioning Bell wiring for RHP to work?

Thanks, all!

Obviously there is no guarantee until someone tries to set it up. First thing is to know if you have Rogers Cable installed and it is working well. Rogers techs can test the strength of your signal. You will want a strong and fast digital cable signal if you are going to add a splitter (to your TV and maybe internet) for the HomePhone "modem". A Rogers tech will attach the HomePhone modem to your TV/Internet coaxial cable and disconnect you from the Bell line. Installation is free from Rogers still, I think.

If there is a problem with the wiring inside your apartment, you might have to plug your telephone into the modem directly and by-pass all the wiring. You could use cordless telephones for more flexibility.

If the inside wiring is OK and the problem is with the line from the basement to your apartment you should be OK to connect the modem to your inside wiring and use all your outlets.

Make sure Rogers is offering cable digital HomePhone and not the POTS service on lines leased from Bell - obviously that won't work if Bell can't gets its lines to work.

Your other option would be a VOIP service (Rogers Internet Phone, Vonage, Primus, etc).

Good luck!

Does anyone know if Rogers eventually plans to cancel their Home Phone Landline service? We have it as we were former Sprint customers. Each time I talk to Rogers they try to get us to switch to cable phone. However we're in a condo and the management sent out a notice advising that if you switch from a landline phone, the building's buzzer system will not work for you and you'll be unable to buzz guests in.

The last time Rogers called us to get us to switch, I was told we'll have to switch eventually as the land lines will eventually be phased out. If so, we'll have to go back to Bell as we can't be without the buzzer system.

Anyone heard this or know about whether the land line will be phased out? Thanks.

No idea about when/if landlines would be phased out but for Shaw I know for a fact that the buildings buzzer services do work with the Shaw Digital Phone. It just needs to be wired properly (by the tech doing the install) to be able to accomodate that option.

It also depends on the buzzer system.
There are usually two types

One is a set up as a phone that just calls your number when someone buzzes and you answer (this is the best type as you can just have it programmed to call any number, even your cellphone), the other is hardwired in.

Nem, who enjoys letting his friends in when he's not home.

anyone know what type of phone modems are used for RHP? I know they use an Arris one, but is there any other?