: Rogers Home Phone - Discussion
2006-10-06, 10:54 PM
The demarc (demarcation) point is the location where the Bell owned lines end and the lines owned by the property owner begins. Usually, for a house, it would be at the wall where the Bell lines enter the house. In a newer apartment, there is usually a "pull box" located just above the floor near where the electrical panel is.
You can tell it's the demarc point when you see the little box that splices the Bell lines into your house phone lines.
Technically, Bell is only responsible for the lines and equipment on their side of the demarc. Lines and equipment on the inside is your own responsibility, with the exception of any equipment you lease from Bell.
Hmmm, but how many apartments are newer? I had a look at the Bell lines that were exposed when my parents reno'd their condo a few years ago. In this case 50 or more pair of 24-gauge wire came up from the floor below and continued up to the next apartment. Their phone line was basically one of those pairs pulled out and routed through the apartment. The contractor actually spliced all 50 pairs so my parents could open up a wall. In a commercial building (like an apt tower?) n-pairs of wire come in through the basement to a BIX block and each line is "punched" over to another BIX block from which all the lines travel through the building.
2006-12-19, 02:59 PM
I start to use Rogers home phone 3 month ago, in first 2 month, it works fine. Four weeks ago, there is no dial tone, I called rogers, they sent technical to have a look, replace sth, the phone start to working, but I got the same prolem 3 days later,
they open a ticket for me, told me with 48 hours I will get an update.After 48 hours, no update at all, after I called back, they told me they still working on it. Not it's been 3 weeks since the ticket was opened, I still got no dial tone. and no body give any update.
Stay away from Roger home phone. They really sucks.
2007-01-17, 12:06 AM
Have been with Rogers Home Phone POTS (formerly Sprint) for a long time with no complaints. Biggest perk was that I could make long distance calls to other RHP/Sprint clients through the SmartConnections plan for free. For the last 2 months, however, those calls were billed rather than being free. The CSR explained that the people I had been calling were on the same POTS system I was on, but they had now been migrated to the cable digital system, and I had not. He gave me no grief and applied a credit to my account.
The next week, I received a call from a sales rep asking if I wanted to switch from POTS to their new cable telephony service. I agreed, since I'd be able to take advantage of MyConnections and get the same free LD to other subscribers. Installation was painless. The tech arrived ahead of schedule (called first to make sure it was ok) and did a nice clean installation. The only issue was finding the demarc point so he could disconnect the Bell wires, which turned out to be behind one of the 3 phone jacks in the apartment (the last one we checked, of course).
The service is new (3 days now), but so far, I am having no issues whatsoever. The phone service is crystal clear with none of that echo that some people have been reporting. The internet access seems to be unaffected ... I am achieving the same download speeds as before. No issues with digital cable either.
I almost got Rogers Home Phone (the one that uses the coax cable), but when the tech came to install it, he asked if I had DSL, which I do, and he mentioned that he wasn't sure, but the DSL may get disconnected when they do the number port, so I cancelled the install. From what I am reading in this thread, it may not be an issue. Anyone have any first hand knowledge?
In terms of cabling I am fully capable of making sure everything is done right before the installer comes back, such that I have the DSL on a permanent connection to the Bell line, and the inside phone line separate from that, and having a cable line available for the phone router. My DSL provider is not Bell (IGS/CIA), but it runs on the phone line, so I am concerned that it could get cut off. Should I be?
2007-01-18, 03:03 PM
I have had Rogers home phone for about 8 months. Twice we have had a "dead line"(no dial tone) several time(about 8-10) we have had a call suddenly drop when on the phone.At first we thought it was accidental on the part of the person we were talking to, or perhaps our cordless phones, but now I believe it is Rogers. I have NEVER had this probem with Bell in all my life! In addition, when trying to call a 1-900- number in order to enter to play a game live to win cash(late night weekends on City -tv) the call could not be completed. Apparently Rogers home phone customers are not able to do this. really disapointed with rogers home phone. Big mistake. We fell for the package "deal" of having Rogers home phone, cell phone, and internet together.
2007-01-24, 10:31 AM
I've had Rogers Home Phone since July 2005. I've had one outage in that time, of about 30 minutes, which would have been shorter had I been aware of the reset button on the Arris modem. No complaints from me thus far.
2007-02-07, 08:28 PM
Back in January we switched to Rogers from Bell for home phone, just because of their nice little package tihng saving us 15% a month, and so things were good until it just dropped dead, had a guy come in, he said the Bell line was causing the problem, so he said it was fixed.
A few months later (after a summer without properly working internet) I ordered Bell High-Speed, and I installed it myself(just plug and go) but it wouldn't work, so a Bell tekkie came in and almost had a heart attack at the mess Rogers had left.
All the phone wires by the modem(in our crawlspace) were just hanging around, none of them mounted, put in boxes, or connected properly, so it explained why the phones would die, wires touching are bad.
So the tekkie and I go outside to check something, and the idiots from Rogers chopped our Bell line! It was cut in such a way that it was impossible to reconnect, since one way it went into a brick wall and the other through 3 feet of concrete, and the way they chopped it was just at a perfect angle for it to be useless.
So after digging up my patio a bit, we were able to fix the connection and get it working.
Next day I cancelled everything with Rogers after they told me it wasnt their fault and there was a 30-day warrnyty on all wiring, so I flipped and ordered everything to be cancelled.
But then heres the funny part, according to them I agreed to a "Verbal Contract" stating that if I stop any of my services with them before 3 years was up, I have to pay them back the whole 15% from my over 230$ bill for every month I've had it so far, which mind you, this is 10 months after we started the phone service with them.
So I argue and argue, and finally I get everything canceled and dont have to pay a huge amount of money for it either, but I have a big hole in my patio(that cant be just covered up since its beside my side door) and I demanded that Rogers pay for all of the damages to be repaired(including the mess of garbage in the crawlspace), but they ignore me and make me hold for 2-3 hours before I get informed that the rep I wanted to speak to just so happens to not be there.
Great service, along with the 45-hour wait between reps to cancel the service, and they kept telling me that I wasnt talking to the right person and needed to be transferred.
Great guys I tell ya, awesome company.
Your best bet everyone, is to just stick with Bell, you'll regret switching to Rogers soon enough, just like everyone else.
Consider this, I used to pay 60-70$ + tax a month for my cellphone, no big things on it, just a plan with nights and weekends, I go over to Bell on a corporate plan, and pay 20$ a month for unlimited incoming, 200 outgoing/month, nights and weekends, Caller ID, Voice mail, Call Waiting, and all the other goodies.
Also, that plan anyone can join, it's public, just need the code and company name, which I'll gladly toss to anyone.
2007-02-07, 08:36 PM
Your best bet everyone, is to just stick with Bell, you'll regret switching to Rogers soon enough, just like everyone else.There are still alternatives to Bell - I have had Vonage for two years and I am very happy with them plus I save about 60% on my bill - I just pay $20/month for my phone service with all of the options (voicemail, caller id, call waiting, etc.)
2007-02-07, 09:40 PM
Ah yes my fault, didn't mean to be ignorant, just not too firmilliar with the other providers for phone service :)
2007-02-09, 02:01 PM
I don't normally cross-post, but this is a much more active forum than the original posting. And I'm talking about the POTS service formerly provided by Sprint/Call-Net.
I feel like a dope for having gotten into this -- but here goes.
I've been a Rogers Wireless customer since 1996. In the fall of 2005, I got a flyer about their Home Phone service, delivered with my Wireless invoice from Rogers. I called the sales number and had a long conversation with the rep, and took extensive notes. I confirmed the price -- bundling discounts, rebates and all, several times.
Imagine my disgust when the Home Phone invoices started arriving. The basic price was not what the rep told me, and confirmed at least twice -- according to my notes. There was no bundling discount at all.
Rogers response to a phone call in early 2006? Never heard of that Rogers Home Phone price; never heard of a bundling Wireless discount.
So now I feel like a real idiot -- having been played for a fool when promises were made verbally, and I did not ask for written confirmation.
Sez Rogers: too bad, sucker.
2007-02-10, 03:19 PM
I don't know who people have been speaking with but there seems to be a lot of misinformation regarding bundling discounts with Rogers.
I was a POTS customer with Sprint for many years before Rogers took them over. I am also a Rogers wireless, cable and high speed internet customer. The price for every service is significantly less expensive than Bell and I check every few months.
And they offer and deliver a 15% discount on each service including the Home Phone service.
I have received that discount since Rogers took over the Sprint telephone service even before the Rogers local and long distance phone service was intergrated. The POTS service is still provided by a subsidiary called Rogers Telecom which has seperate billing but if you tell them that you are a wireless customer they will provide the bundled discount.
2007-02-12, 05:39 PM
Nice to hear how thorough you are. Envy your results.
But now I get the impression that I'll need to shop around INSIDE ROGERS to get the discounts that I was promised.
I phoned the Rogers sucker support number listed on my Rogers Home Phone invoice. I guess that's the wrong number.
2007-02-24, 12:10 AM
VERY intersting to be reading this thread after the 2 months of nightmare service from Rogers.
We have a primary and a destictive ring number... I would say about 60-75% of primary numbers come through, and about 10% of the distictive ring numbers come through.
The caller hears it ring as normal, but nothing rings on our end. We didn't even realize for 3 weeks after install until someone mentioned it!
Needless to say, we have had missed calls and intermittent service for 2 months. I think we are on our 7th "ticket" being open, with two tech visits to our home. When I asked for a service credit, they offered me the $4.00 per month for the distinctive ring as a refund.
I cannot beleive how they treat a $6,000/yr. customer (Home Phone, Internet, Cable, Cell). Needless to say, I am investiagting other options (primus TBB, Vonage?), but Rogers appears to be willing to loose the REST of my business over a $100.00 credit.
DO NOT GO TO ROGERS HOME PHONE! Leave it to the phone people!
2007-04-26, 01:59 AM
I cannot beleive how they treat a $6,000/yr. customer (Home Phone, Internet, Cable, Cell).
Rogers appears to be willing to loose the REST of my business
How can you spend $6,000/yr? That's $500/month.
That's a helluva lot of cable pay-per-views and long distance phone charges, lol
2007-04-26, 02:06 AM
I'm starting to get phone voice spams :(
It's a cinch for spammers to instantly spam millions with voice messages uising VOIP. Unlike the traditional annoying calls and messages that had to be done in real time one-at-a-time on your old phone.
IBM, which used to own Rolm Siemens, sold those and so subsequently switched to VOIP a couple of years ago. We're getting voice spammed there now. You check for messages and have like 20 advertiesments for everything from real estate to breast implants.
Anyone else on VOIP getting voice spam yet?
2007-04-26, 07:00 AM
Yup... Easy with cell at $300 per month plus internet, Home Phone and All the Cable Channels!
2007-05-07, 01:13 PM
Last week a Rogers sales rep came around the neighbourhood signing people up. I was hesitant but he sold me based on the answers to the questions.
However, when I came here, I found out that he had given me incorrect information. When I found out the service used a modem, I asked if it needed a power outlet and he said NO. I told him I did not want the service if it needed power because a) I don't have an outlet near the entry point of the phone lines and b) I don't want to be without phone service if we had a blackout like we had in 2003.
Thanks to this forum, I found out that you do need power and then I went to the Rogers web site and found out that the backup battery in the unit only works for 6 hours so if we had a 24 hour blackout, I'd have no phone service.
I really wish these companies would train people better. I guess they just figure that people are robots who just sign up for anything. Of course, I was stupid enough to say yes without researching. Good thing I was able to cancel before the installation, otherwise I would have had to pay $ to Bell to hook me up again.
2007-05-08, 09:31 AM
Thanks to this forum, I found out that you do need power and then I went to the Rogers web site and found out that the backup battery in the unit only works for 6 hours so if we had a 24 hour blackout, I'd have no phone service.A lot of people worry about this but in the last 45 years there have been two power outages in southern Ontario that lasted longer than 6 hours - one in 1965 and one in 2003. Since most people also have cell phones in the house it gives them even more of a backup plan.
2007-05-08, 09:32 AM
Anyone else on VOIP getting voice spam yet?Not on VOIP but occasionally on my Rogers cell phone - both voice and text message spam.
2007-05-10, 02:43 PM
I have the former Sprint landline (now Rogers). They have been calling me for the last few months practically begging me to switch to Home Phone. I have no idea why I would want to do that. It requires a visit and a modem when I can stay the same. Yesterday they called to tell me about how my Sprint(rogers) bill will now be on my Rogers bill. Fine. Then the guy tries to sell Home Phone. He says I can have free long distance between Rogers phones. I currently have a 7$ month unlimited North America anytime plan. I don't think this plan exists anymore. I ask him if I can have that plan still. No. What if I call a Bell phone? I pay. No thanks.