: Rogers Home Phone - Discussion
2009-08-19, 10:23 PM
Keep us posted, but I doubt you will have any regrets. The new Rogers Home Phone deals with LD included really are good value. In my area Rogers Internet is very reliable and I like that there are so many choices vis a vis speed and monthly bandwidth. I was paying for 3x as much bandwidth as I was using and was able to cut back to something more reasonable while keeping the same speed.
The only Rogers service I routinely hear complaints about is wireless; some claim the 3G HSPDA network is spotty and unreliable (I hear no concerns about voice service). The data service is important to me. My wireless is currently with Telus and I would consider switching for the bundling discount BUT data reliability throughout southern Ontario is is essential. Early indications are that the Bell/Telus HSPA network will be more robust than Rogers. I have close to a year to run on my contract so things should be sorted out by the time I am ready to switch or not.
2009-08-20, 05:16 PM
Thanks for your comments, outinthornhill. The installation is scheduled for this Saturday, so I'll post my impressions after.
One funny thing I've noticed - maybe it's just coincidence - over the last few days my Bell Sympatico DSL service seems to have gotten faster.
Could it be that since being notified about my switch, Bell has upped my speed for the last few days before the switch-over, so that the difference in speed improvement won't feel so dramatic? Perhaps in hopes of getting me to switch back later?
With respect to wireless, the Rogers account I currently have is for my son's phone and he has no complaints although he doesn't have data on his account. My wife has an Iphone 3Gs on Rogers and has no issues with data. I have a company phone with Telus now, however, previously I was with Rogers for about 10 years, and was always happy with the service.
2009-09-04, 04:59 PM
I have Rogers home phone and Bell land line coming into my house.
I also have a 2 line phone which I connect both lines in 1 phone.
The problem is I get noise on both lines. If I disconnect 1, the other line is fine and vice versa.
Is there anyone out there with a similar combination out there who has it working?
2009-09-13, 05:26 PM
It could be a reversed polarity on your bellus landline line, or it could also be a bad ground, on the bell wire.
I am thinking to switch to Rogers home phone, but first I have some questions.
Presently I dont have Cable service with Rogers. Will they charge me an extra $15 on top of home phone service?
The only feature I want is caller ID, am I forced to add more features (Packages)?
Do I have to sign a contract with them?
Do I need to connect the Rogers phone to Bell's phone jack? Because I live in an old building and my phone lines perform poorly.
2009-09-15, 03:17 PM
The best plan for you would probably be the value plan classic. $31.31 (including saf etc.) You get 2 calling features of your choice and 500 North Americal long distance mins. You are not charged anything on top of that regardless of whether or not you have other services with them. It will be connected to your in-home wiring however. If you get poor service now you may need to have some work done on it. Do all jacks have this issue? If not, they can install new jacks, 3 for $10.
Yes all my bell phone lines perform poorly.
My ISP said that I am far from the central office and the wiring on my building is very old. sometimes when I talk and surf at the same time, my internet speed slows down a bit. I have installed all filters as directed and I dual boot my computer.
I am glad that I dont have to pay the $15 extra for not having cable service with them. My current bill from bell is about $ 35 (no long distance plan but I have caller ID)
Can I use VOIP such as skype with rogers home phone ?
Will my current ADSL connection be affected if I switch? I am on a third party Bell ADSL re-seller.
2009-09-15, 10:39 PM
If your internet connection is so poor, why not switch that to Rogers too? Also, with Rogers, the more you get from them, the greater the discount. Rogers phone service uses their own terminal & standard analog phone and not Skype, though you could probably have it too.
Rogers is too expensive and even if I switch I have to pay $15 extra because I dont have cable service with them. If there was no $15 charge, I would order the internet service with them. Do I have to be in a contract with them?
2009-09-16, 08:21 PM
As long as you let rogers know before the install that you have ADSL there shouldn't be an issue with it. You don't have to pay $15 extra for rogers internet if you don't have cable. There used to be an additional charge for that, but rogers stopped charging it years ago. That may be the best way for you to go.
thanks beck, ill give it a try
An odd thing happened last night with my Rogers Home Phone (Value Classic with Home & Away Voicemail). A friend called and I couldn't pick it up at the time, so I let it go to voicemail. Strangely, there was no voicemail left by him - apparently he couldn't - he just heard two short beeps and then a long beep - he tried to leave a voicemail after the long beep, but no voicemail was recorded and my usual voicemail notifications (light, display, pulsing dial tone) didn't occur.
I talked to him when I had time later that evening and he tried calling again just as a test, but again he just heard the beeps.
I called from my cell, had another friend call and even called myself and voicemail worked just fine - there was my usual announcement and I could leave a voicemail just fine, and I got the usual notifications. We had also had plenty of previous voicemails from other people where everything worked perfectly.
The only difference we could see is that the friend who had the problems last night was calling via Cogeco Home Phone from Peterborough. I don't see how that could have an impact, but I thought I'd mention it. (A Cogeco-Rogers issue?)
2009-10-05, 03:01 PM
After years of resisting, I realized resistance is futile....well really, switching to Rogers Home Phone service made sense since all my other services are with them...bundling saves money. But also, the base price for 5 features and 1000 mins of long distance calling is less than 1/2 the price compared to Bell.
In these economic times, I'm always looking for cheaper solutions that can provide me with similar experiences. My cable/internet rarely goes down (reliable) and instead of almost $100/month with Bell, after bundled discount and taxes in, I'm at $37 with Rogers.
I've never had any bad experiences with customer support or service...so far positive experience. Also, I called in yesterday to confirm my services and charges and a Billing CSR indicated they will be offering a new feature for those having both Home Phone and Digital Cable (included in monthly fees) - call display on your TV with the option to send the call to VM from your Digital Cable remote.
I'll give them a try and see how it goes.
call display on your TVAs discussed in the following thread:
2009-10-05, 04:29 PM
Thanks for the link....and I'm really looking forward to this new feature
2009-12-15, 01:54 AM
57, how is the Rogers Home service working out for you? It appears that you got it within the last 6 months. I'm pretty well decided to go for it but would appreciate your feedback so far, the call answering glitch you posted up notwithstanding.
2009-12-15, 09:30 AM
I've had the RHP for about a month now and it is working well, with one exception. I changed the voice mail pickup to be at 5 rings and whenever anyone called, there would be no voice mail prompts or messages left. You would just hear silence after the 5th ring. I changed it back to 4 rings and all worked well again. I didn't bother calling support as I didn't want to end up in frustrating cycle of troubleshooting etc.
2009-12-15, 05:46 PM
Not too many issues in the last year with Rogers Home Phone with me but last night I had a good chuckle as I had 6 saved messages that I wanted to delete and I must of deleted them each 4 times and it was still saying "No new messages, 6 saved messages" and when you pressed 1 to listen to the messages they were all stil there.
2010-01-04, 09:35 PM
Looking to switch from Bell mainly due to cost. Any experiences you can share? Any issues with 911 calls still? Thanks for the input team!
2010-01-05, 07:45 AM
We have the Rogers Extra Value Plan for $30.95 a month. It includes 5 services plus long distance. They also waived the SAF for a year. One of the services we have is the home and away on-line manager which includes call forwarding, call blocking, an on-line contact list with distinctive ring settings for friends and family. The 1000 long distance minutes every month is a real bonus. Bell cannot even come close to this plan.
Value Plan Extras 30.95
System Access Fee 5.95
Savings: 12 Month SAF Discount -5.95
1000 North America LD Min 0.00
Standard Long Distance Plan 0.00
9-1-1 Emergency Access Fee 0.22
Message Relay (TTY) 0.19
Total before taxes: $31.36
GST (#86239 5381) 1.57
Total for Home Phone: $35.44
Your Plan includes:
- Three Way Calling
- Call Waiting
- MTA Equipment Rental
- Call Display