gucci
2005-06-05, 11:19 AM
ok.. hopefully the final update on this annoying issue..
it has given me more stress than it has been worth..
the tv was taken away to the AUTEK shop and I was told to call them at the end of the next business day to find out what they found and how they fixed it..
I was cool with that and all.. not like I had any options.
so the next day at around 5:30 pm I call the shop to find out what happened.. and I get this..............
"Oh, the tv guy is gone, and we forgot to ask him to look at the tv"
WTF??????? :confused:
so now I literally drive over to AUTEK before they close.. and 'nicely' advise them that their service sucks and I want my f'kin tv back.
and of course.. when the tv gets delivered the next day.. it is squeeling and fuzzy
........ so now I running out of options.. I have had this tv for 2 months trying to get it fixed.. this is longer than the return policy for all the electronic stores I shop at..
but I went back to VISIONS.. and ended up talking to the store manager..
( btw.. GREAT GUY!! :D )
I explained to him my whole ordeal.. and he actually listened..
after hearing the whole saga he offered to exchange the tv.. now the problem was getting one..
Visions no longer stocked the same model (they had one demo model in one of the stores but he never pressured me to take that one)
At this point the manager said he'll look into it and contact me back
of course.. I never thought I would hear back from Visions again
but.......... a few days later I get a message that a BRAND NEW TV is coming straight from SAMSUNG
another week and I have a MADE IN APRIL 2005 model sitting in my living room.. quiet as a mouse and with great picture.. all delivered and picked up for free
I'll tell you one thing.. this made one happy customer!
Not to upsell a store or anything.. but any of my future electronic purchases will be from VISIONS-Pembina location
thanks guys
it has given me more stress than it has been worth..
the tv was taken away to the AUTEK shop and I was told to call them at the end of the next business day to find out what they found and how they fixed it..
I was cool with that and all.. not like I had any options.
so the next day at around 5:30 pm I call the shop to find out what happened.. and I get this..............
"Oh, the tv guy is gone, and we forgot to ask him to look at the tv"
WTF??????? :confused:
so now I literally drive over to AUTEK before they close.. and 'nicely' advise them that their service sucks and I want my f'kin tv back.
and of course.. when the tv gets delivered the next day.. it is squeeling and fuzzy
........ so now I running out of options.. I have had this tv for 2 months trying to get it fixed.. this is longer than the return policy for all the electronic stores I shop at..
but I went back to VISIONS.. and ended up talking to the store manager..
( btw.. GREAT GUY!! :D )
I explained to him my whole ordeal.. and he actually listened..
after hearing the whole saga he offered to exchange the tv.. now the problem was getting one..
Visions no longer stocked the same model (they had one demo model in one of the stores but he never pressured me to take that one)
At this point the manager said he'll look into it and contact me back
of course.. I never thought I would hear back from Visions again
but.......... a few days later I get a message that a BRAND NEW TV is coming straight from SAMSUNG
another week and I have a MADE IN APRIL 2005 model sitting in my living room.. quiet as a mouse and with great picture.. all delivered and picked up for free
I'll tell you one thing.. this made one happy customer!
Not to upsell a store or anything.. but any of my future electronic purchases will be from VISIONS-Pembina location
thanks guys