I remember reading that rogers actually loses money on that package but yeah it sure would be nice to have that out here

I feel your pain. I know I would subscribe to it if it were offered.

I remember reading that rogers actually loses money on that package but yeah it sure would be nice to have that out here
How do you know he was talking about Rogers ? Out east also means the maritimes also you know lol. Eastlink in the maritimes has all of those sports packages for $29.99/mth .

To me, in Winnipeg, "Out East" means east of the Manitoba-Ontario border. It is a relative thing, as Landmark (MB) is the centre of Canada.

After ONE YEAR of nothing but crappy service and faulty equipment I have decided to go with Telus. After purchasing a very expensive 60 inch HDTV and all (what i thought was great) equipment to go with it, HDPVR,and an external harddrive, I have been FORCED to FIRE Shaw as our provider. For one whole year I have suffered, 28 service calls, dozens of those being no show appointments, 2 line drops, tired and unknowledgeable technicians, ,setting and resetting up of HDPVR recorded programs, several scrambles of my external harddrive that had 750gbs of movies and programs stored on them and too many to mention broken promises. what a waste of hard earned money!

The mess Shaw has made of our home is absolutely unbelievable..there are cables upon cables all hooked together coming and going from every direction and cut cables left hanging all over the outside of my home, I have taken pictures of this mess on my house and blogging as much as I can about this, with every dropped customer you have due to me I will get some dignity back!

I have used Shaw for over 20 years as our cable provider, what I cannot believe is what people have to put up with, I have a diary of the last year and I could seriously write a book on poor service and equipment.(check out my post from a year ago) I literally was sobbing on what was to be the LAST attempt to hang in there with your company, I begged the young man on the phone to give me a reason to stay with you and instead I got yet another broken promise.

Technology shouldnt be this hard, I build computers and know that it is not the technology but the PEOPLE who are running the show here in Kamloops that are making this a frakkin gong show...I cannot believe that people put up with this kind of service. I wonder if your taped calls can be used against you for breach of promise? I have been held hostage by Shaw, stuck at home, waiting for the call or the appointment that never materialized so many times its hard to believe, last year at this exact same time I had 8 consecutive missed calls, that is a whole week of missed work? (bangs her head against the wall)


The Techs in KAMLOOPS are overworked and OVETTIRED, so tired they are falling off of ladders, showing up to appointments that arent scheduled, then not showing up on the scheduled date..I find it hard to believe people are going to stick with this kind of service ..god only knows I tried to hang in there but the expense of the equipment couldnt even deter me this time. I am sick to death of it. At least Telus doesnt scramble your equipment you can unhook and hook up your external harddrives to any of their boxes, I would rather sign a contract with the devil or have 40 root canals, then stick with kind of service shaw provides.. Greed will be the end of Shaw I am sure of it. Your 24/7 support is crap and false advertising ..yeah someone will answer the phone but to actually get any real help to your house is well, impossible the 310-tech number is just someone holding your hand as they flip your box off and on and accomplish nothing over and over and over again thats all your 24/7 service provides, then a two week wait for appointments that may or may not happen...

why promote a product you know nothing about? you sell a HDPVR that supports external harddrives yet there is NO help for this? (bullox) I feel like I have been a loyal customer (dog) who just keeps getting kicked to the curb! shame on you Shaw, shame on YOU!!

All I ever wanted to do was watch a few recorded movies or simply to watch TV, and yet every HDPVR that was put in this house has been possessed, turning off and on, reformating the external harddrive, this list just goes on and on. - Goodbye and Good Riddance!!!!!!!!!!! ( I feel so RELIEVED to NEVER have to make a call to you again) and I am sure your just as happy to get rid of me! =)

Super Disgruntled EX-Shaw customer in Kamloops
P.S brandnew hdpvr and 2 digital recievers for sale!!

I certainly feel your pain. Shaw has been my provider for more than 10 years. Here in Thunder Bay and prior to that in Prince George BC. Before I entered into the new and exciting world of HD television, I had absolutely no complaints about the company.

Since I dove in - blindly as it turns out - I have had more than 20 HD Digital boxes and the problems have only recently subsided.

It was a nightmare. They were at the top of my speed dial.

In April, I was complaining about a problem with the internet and a local technician - who did not know too much, obviously - advised that he would string a new line to the house because the old one could not carry sufficient signal for both the TV and Internet - big surprise. He cut the telephone line coming into the house! He only mentioned it after I asked him what happened to my phone conection.

He had spliced it back together with electricians tape, and though assuring me he would alert the folks at the repair office in town, never did so. The issue was only recently resolved forcing me to accept a new phone hook up that called for more holes to be drilled in my house and the telephone company and Shaw digging up my diveway.

It seems to me that the company has become less supportive, and more concened about their bottom line. Clearly the only way they will shape up is with competition. TBAY Tel the local phone provider here in Thunder Bay, is not doing HD programming yet, but there are rumours. I expect this will be the only way Shaw will address some of its service issues to its customers. Or they will go the way of other major companies that feel they are not responsible to their clientele - out of business. Good luck with TELUS, and I hope it goes better.

Mis, based on your experience, I don't blame you. But obviously not everyone has had a bad experience to the extreme that you did. I am a fairly satisfied customer, we did have internet issues that took a few service calls to properly diagnose and fix (the problem wasn't inside my home) but in trying to fix the problem they basically upgraded to new cable for the internet and television. With any company, however, all it takes is one or two bad experiences to make a person stop shopping there or using their service.

so about a month ago, I had a power surge-it took out my tv and my shaw cable box (temporarily), so I had to borrow a little 12" combo tv/vcr for the meantime. Luckily I found someone to fix my tv, and who would deliver. Now, on to Shaw. The damn box didn't work, so I spent a long time with tech support, unplugged it, waited, plugged it in , waited-nothing. Finally got it sorted out. Apparently the box was in my mom's name, but I haven't lived at her place for a year, and I've been paying the Shaw bill every month here at my place. What a screwup, eh? Still, I'm glad that my box works, but still...
c'mon Shaw....you've been takin' my payments for who knows how long, You know where I live (I've been there for 8 years) and yet this sort of crap happens.....Luckily it's over though...

thanks for letting me Vent

John B

MIss, i'll buy your new shaw purchased hdpvr off you for 100 bucks plus shipping! message me if interested. sorry for your misfortunes.

Tried to set up my Panasonic DMR EH 55 hdd dvd recorder, only to find out....
1) the built in TV guide doesn't work, as shaw doesn't transmit that info
2)it'll occasionally send a 'kick' to my Panny and makes it shut down
3) it won't let the Panny grab the channels from it, so I have to leave the Panny
on input 3 and use the s-video inputs


Is this right, or am I crazy
have tried to call Shaw about this, but they don't know anything, and if they do, they aren't saying anything to me

darn shame though-I guess they wanna push their own Motorola PVR's
because that's where the money is.......

rats

John B

I could see that happening. They link the number on the box to a specific account. If you move your box to another house that has cable.. you'll get all the channels you pay for, because its your box thats authorized.

so most likely they never bothered to ask you the number on your box.

See http://digitalhome.ca/forum/showthread.php?t=110017

Just phoned in to Shaw, I was thinking of switching to Bell because I need another PVR, and Bell will give me one with a two year subscription and a second is only $300... Shaw wants $500, package prices are similar.

They are giving me one for six months for free, and after that six months if I choose to buy it, it will be $299. I have heard of people getting them for free, but overall I am happy.

So, we were looking at satellite and got a similar offer (from an AMAZING rep) - 6 months free rental of a Pace PVR with option to buy one for $248, cable reduced to 39.95 for 6 months (from $83).

Seems like a good deal until I drive an hour each way to pick up the box (the soonest install date was 2 weeks away). Get the box home, and after working for a few hours, it started rebooting every half hour or so. Finally get through to shaw technical and after over an hour diagnosing, the tech support says I need a replacement box. BUT it will take 3 weeks because they are busy installing new service. Trouble is, because of the rebooting, there's no tv guide since it keeps needing to repopulate. You can't record, since the recording doesn't work while it's rebooting, also any recordings I do make will be lost when the box is switched out.

So I call the next day and after being told (again) it would be three weeks, I ask for the rep that originally helped me and she got a new box dropped off the same day (yay!)

So, the Pace box is the worst. I've had a pioneer dvr for a few years that I love, it has a button to advance 3 minutes (to skip commercials) instead of hitting the skip button 6 (or more) times. It has a fast forward option (FF1) that advances quicker but with quick audio, good for some "slow talker" shows. You can skip 3, 5 or 10 minutes forward/back. You can burn to dvd, add "bookmarks" etc.

The Pace fast forward is totally unreliable, sometimes it works, sometimes it returns to the beginning, there's a significant lag... Also, the skip sometimes throws you back to the start of the recording.

The setting of recording is WAY easier with the Pace, but the box is otherwise lousy - maybe the Motorola is better?

Here they only use Moto's as far as I know, I have had a 6412 for 3.5 years no problem... The new one better be a 6416 or 3416 or it's getting returned :D

tlvancouver - reading your post about the Pace boxes gives me hives. I cannot agree with you more. These are terrible boxes, most of the ones I had replaced (probably 11 in all, over 14 months) were Pace Tahoes. I know they now have the Aspen, but seriously, what is Shaw still doing with this company!

tlvancouver - reading your post about the Pace boxes gives me hives. I cannot agree with you more. These are terrible boxes, most of the ones I had replaced (probably 11 in all, over 14 months) were Pace Tahoes. I know they now have the Aspen, but seriously, what is Shaw still doing with this company!

Shaw goes with Pace because Motorola is lazy and doesn't fix any problems. Once Shaw was able to sell the Aspens, Motorola stepped it up, since they had competition, and started fixing some of the problems that their terminals were having.

I can't name any off of the top of my head, but going with Pace has actually helped shape up Motorola at the same time.

I have an Aspen myself, and the first one's PVR didn't work properly. Booked an appointment, and had it swapped out a month ago. No problems with it since then.

So much negative gets said about Shaw (and I've posted my share of it too!) that I think it is important also to share our positive experiences.

I live in a 35 year townhouse that has original wiring. In our upstairs bedrooms, the signal quality was very poor: fuzzy analog and almost non-existant digital.

A while back a tech was out on a PVR issue and advised that Shaw would need to run all new lines to the upstairs, which would have meant running them through my basement ceiling, outside at the back of my townhouse, into the attic and dropped down into the bedrooms upstairs.

Finally I had Shaw out a couple of weeks ago. The tech was excellent. He spent considerable time isolating the source of the signal loss, and found it to be in the basement ceiling. He was able to install a signal booster upstairs and now we get excellent reception upstairs, and we have a plan to replace the faulty wire (which is buried in the basement ceiling ) when I renovate my basement.

Well done Shaw

Finally I had Shaw out a couple of weeks ago. The tech was excellent. He spent considerable time isolating the source of the signal loss, and found it to be in the basement ceiling. He was able to install a signal booster upstairs and now we get excellent reception upstairs, and we have a plan to replace the faulty wire (which is buried in the basement ceiling ) when I renovate my basement.

Well done Shaw
Umm. The mobile techs including Telus are [usually] fantastic, it's Shaw's customer service, support and their policies and procedures which suck. These techs, if they can, will try to go out of their way for you. They see people face to face and dont hide behind a headset. They're really good at their job. They're also not paid minimum wage either. The tech may even "forget" to add a filter to your cable to prevent you from receiving additional channels that you're not entitled to. Any how, think of it this way. Thanking Shaw in your example is like thanking GM for hiring a really good mechanic (tech) but the product, polices, customer relations and/or the warranty are horrible. Let's give credit where it's due and let's don't when it's not.

Had an issue with shaw which took over 3.5 months to resolve. Was about getting a promotion applied properly to my account. After many emails, etc.. finally got it resolved. Had no doubt it would be, once it reached the right person (thanks J.T., in Vancouver).

A happy Shaw Customer.

Ron.