Negative. I checked, and re-checked because I couldn't believe it myself. The lady on the phone even expressed her shock at it happening. It was probably a one-time occurance or computer misunderstanding or something, but something that should not have happened, regardless.

The lady on the phone even expressed her shock at it happening. It was probably a one-time occurance or computer misunderstanding or something

Wow sorry that happened to you.

Sounds more like Terasen Gas lol

Yah, well I just want to say that normally I am a very patient (and polite) person. Having my service disconnected like that really rubbed me the wrong way though. It was probably compounded by the fact that my PACE box experience has been sub-par at best.

Before I bought a box on Ebay I phoned and asked if I could use it, they said it was OK but after 5 months of headaches I lost the menu, they told me they don't reload 3rd party box software so I bought a new HD DVR box,since then I have spent at least 10 hours on hold, 6 or 7 box recharges ( or whatever they do ) two service calls the kind where you are expected to take a day off work and sit by the phone until someone comes. Star choice is coming tommorow to install a dish.

Too bad StarChoice is still Shaw...

Just wanted to update my problem from earlier in this thread (pixelation / artifacting) and throw in some good words for Shaw. It took them a while to find the source of the problem, and it was frustrating in that it took a month to fix the problem, but they came through and were professional every step of the way.

Turns out (pardon my lack of infrastructure knowledge) it was a "bad cable down from the plant". What impressed me with how this ended up is that Shaw owned up to the problem ( I know, its there problem to own up to ) but they admitted that it was something that should have been found sooner and I was credited for not only the month I had the problem but also for the UFC PPV I tried to watch in HD this past weekend. Now that was my own dumb fault but I had a friend over that wanted to see it so we gave it a shot.

All in all I'm happy its fixed and I'm happier that I won't have to pay for the month.

yes its still shaw, but they have people here in my town, they gave me an appointment time I don't have to wait around all day.

I've had an excellent experience with Shaw. It's been extremely reliable, until about 3 years ago, afterwhich I have no idea because i left for BEV. Now I'm going back to shaw and they've treated me greatly, recognizing my $41 credit for charging me for an extra month instantly (they told me it was registered to my phone number before I had the chance to bring it up). I think Shaw has been great and more people are inclined to post negative things than positive ones.

I keep having audio drop out issues and the STB bugs that they never fix.

I have called many times and have been getting money knocked off almost every month.

Last time a sales Rep told me we can’t keep doing this if you’re not happy why don’t you turn off your HD until the problems are resolved unbelievable!

On Sunday my PC would not connect to the internet, I spent almost an hour with a support person they tell me that I need to have my PC looked at by a Tech.

I then notice that my Shaw Secure had a malfunction in the firewall, I call another support tech who tells me that it would not have anything to do with my PC not receiving an IP address.

I take my PC to a friend of mine who is an It tech he tries a few thing including a wireless connection to rule out that the network card was not the issue.

He was about to reformat my PC. I suggest to uninstall Shaw secure, sure enough the net connections works again.

He says to phone Shaw and complain on how they can’t even support their own product. I did and was knocked $90.00 my next bill.

I thanked the Supervisor but told him my main issue was that why did their support staff not run a diagnostic of Shaw secure rather than just guess?

This has happened more often then not over the years why can't they hire ppl who know what they are doing rather then just read generic steps off of a sheet?

This has happened more often then not over the years why can't they hire ppl who know what they are doing rather then just read generic steps off of a sheet?

Because they don't pay enough to get people who know what they are doing. Gotta' ensure that bottom line is as much as they can get you know.

I've applied to Shaw before. I've seen what they pay their tech support people. I don't get out of bed for that amount of money.

Easy there Iggy, several our valuable contributors do in fact work for Shaw. No, not all CSRs are as up to date as those who keep up with these forums. But we are all just trying to earn a living.

The blame lies with Shaw, not the CSRs. If Shaw were to train them a little better, and supply them with more accurate and detailed info sheets, then I think there would be increased happiness on both sides of the phone line.

Well, I'm not trying to knock people who work there, I'm trying to say that they don't pay enough for people who really know their stuff. My personal experience has been the pay is not great and everyone I have talked to there doesn't know as much as they should. Maybe I've just encountered the rookies then, because I end up telling them what is what when I call and explaining to them how things work. The last "tech", not CSR that I talked to told me I should be the one on his side of the phone. Not a good sign when the tech is telling you that.

I agree were paying for a service we are not getting. who am I suppose to do call Telus? Really it just gets old.

I have had issued with my LCD TV and PS3 all issues were dealt with/replaced without a problem. Why is should Shaw not be held accountable for their service? The HDPVR has had issues since I have had it thats unacceptable. I have a strict strata that does not allow a dish.

But I gotta say I lost it on the lady wo told me to turn off my HD if I was not happy. I phoned the next day I called to report this but the person had not left a note in my account so they were unable to track who it was. They agreed that that was a very poor and unprofessional reply

I no longer have shaw as my isp due to LACK of customer service in 2001 when after months of trouble and NO customer service I finally changed to telus...I do however have a digital box and a newly purchased hdpvr..which hasnt worked one day since I brought it home a month ago..after numerous calls and at least 15 people ..the problem still is not resolved and I am now waiting another day at home for a response to this company who advertises 24/7 support. and the worse thing is I see where they are offering somewhere on this forum for free pvr's ..all I have been offered , for all this trouble is my account reiimbursed for the month of service I did not recieve and the standard 1 month of free programming. My time wasted means nothing to them.

It all started with a VERY young girl at a kiosk in our local mall who told me (who knows nothing) that I could record up to 7 programs and watch one with this PVR she even got on the phone and the internet to confirm it ..and yup what a deal..so I bought it 650 clams on the spot..while trying to ask questions this girl had a gaggle of teens waiting to take her for coffee..she could barely wait to get rid of me and said so in so many words something to the effect of..as soon as I get rid of her I can come for coffee. I should have stopped the transaction then, but was so pleased with my purchase and the fact that I could record 7 programs!

Of course this is not the truth..in fact nowhere near it ..as you all know..2 programs can be recorded at the same time..but you cannot even watch regular tv while that is happening..so burst my bubble a bit..I can live with that..what happens next I cannot, as a consumer ,faithfully, pay them every month for this kind of rude service.

They have sent 3 techs out here all of which said a line drop needs to happen..well its been a month..the line drop hasnt happened. So I called again and a tech came out..and he stood here and said..I cant do anything till the line drop happens..this will take about 2 hours I will have someone call you for an appointment..the girl called asked what day is good for you..I say any day but wednesday as I am taking my dog to the vet for surgery. She made the appt for thursday morning..at 2:30 thursday I called to find out what is going on..they tell me my appt was scheduled for Wednesday and THEY didnt make it and THEY didnt call either so If I hadnt of picked up the phone yet again I guess Id still be waiting for an appointment they shcheduled for the 28th without my knowledge or consent!!..finally I get a manager who promises me they will be here bright and early Friday morning 9 am...well its almost 10 now and no show..and this story just goes on and on and here I sit..so disgruntled about the time I have wasted . I bought my husband this hd tv for our 20th anniversary where he could watch the olympics on a big screen..so much for that too..and the funny thing is..Shaw representatives really dont seem to care..obviously..they arent here? its now 10:16 with a promise from a rep that a manager would soon be calling..because she said ..the guy to do the line drop will be there in 10 minutes..and this delay of another hour and half of wasting my time means absolutely nothing to these people. I have asked her to NOT let this shaw person on my property because I am done..

I am turning in my boxes today..I am so done ..my beautiful and pricey gift to my husband has just become a sore spot in the house..shame on you Shaw for treating people with no respect about how valuable thier time might be to them. I have missed 8 days of work due to this crappy service...my suggestion to Shaw is to train people properly and get rid of the slackers on the team. For managers to take more interest in REAL people..I dont think I have been unreasonable during this month of hell..but hey I paid my bill! and they took the money for a service I never even recieved.


The joke is on me I suppose..Seinfeld has an episode where the cable guy never shows up..and the movie about the cable guy..I guess all cable companies suck... now to figure out who to call for HD service..any suggestions out there?

Extremely Disgruntled Consumer in Kamloops BC

=(

Im wondering if we can file a class action suite. Obviously attempting to get any kind of service in a civilized manner only gets you labeled as a problem customer, and they do not resolve any issues.

I am turning in my boxes today..I am so done ..my beautiful and pricey gift to my husband has just become a sore spot in the house..shame on you Shaw for treating people with no respect about how valuable thier time might be to them. I have missed 8 days of work due to this crappy service...my suggestion to Shaw is to train people properly and get rid of the slackers on the team. For managers to take more interest in REAL people..I dont think I have been unreasonable during this month of hell..but hey I paid my bill! and they took the money for a service I never even recieved.


The joke is on me I suppose..Seinfeld has an episode where the cable guy never shows up..and the movie about the cable guy..I guess all cable companies suck... now to figure out who to call for HD service..any suggestions out there?

Extremely Disgruntled Consumer in Kamloops BC

=(
miss, sorry to hear about your problems..i find it especially disturbing you tried to something nice for your husband and for it to go so left goes beyond inconvenience to hurt. my main gripe these days with shaw centers around the issue of not giving you an appt time..or at least not in my city (lethbridge). it seems very inconsistent. my ex just went to shaw in airdrie and was able to schedule a time..on a saturday no less, that shaw would come out to do service. in my experiences, i can't even get them to nail it down to which half of the day.

I've only read this page of complaints/compliments so far and will read a few more pages but I'll add my input as well.

But first I have to say to Bobvan, I agree. When the time is right, a class action lawsuit should be filed. I look at it a few ways though. When it comes to these audio drops, I can't fully blame Shaw with this because it is a Motorola product and Motorola won't update the firmware. In turn, Shaw should file a lawsuit against Motorola for this issue but then again, there is no one else out there to provide Shaw with a better product.

Other than the audio drops, the service has been good here in Winnipeg. The tech who installed my things showed up 5 minutes before the 2 hour window Shaw set up for me. That didn't bother me because we ARE human and sometimes it takes a little longer to do a job. While he was here trying to set me up with things, he had to call the office (tech line) and had to wait 18 minute on the first call. He figured the guy at Shaw would do his job right.... NOPE! So he had to call back again and waited over 22 minutes and gave up. He told me he'll fix the problem when he goes back to the office. I didn't have any HD channels. I went out and got back home around 9pm (install was at 4pm) and no HD. So I called up a tech, he fixed it. Last night I added the first HDPVR I got in Jan 08 and was having problems setting it up. He was polite the whole time and made sure I didn't leave the line till it was fixed. It was fixed but when I tried the HD channels, nothing so I'll have to call back again today. I'm not upset in anyway as they are human and do their best with what they have to work with. I'm sure there will be a time that I'll just say... "No thanks, cancel my service please". I won't be upset or yell at them, it's just my nature.

As I am writing this I am having MAJOR audio drops which makes me shake my head. It's dropped out 10 times so far and it hasn't even been an full hour yet.

When it comes to these audio drops, I can't fully blame Shaw with this because it is a Motorola product and Motorola won't update the firmware. In turn, Shaw should file a lawsuit against Motorola for this issue but then again, there is no one else out there to provide Shaw with a better product.
DGenerate... as I and a couple of others have posted previously in other threads, the audio drops are not an issue with the Motorola box as I have the Pace unit and audio drops have been present since the day it was installed back in February of this year (e.g. during the cbc hd olympic broadcasts on ch 209, I was averaging 5 audio drops per hour). Image quality has been adequate but I am seeing colour banding issues more and more often over the past month.

I stand corrected. That is what I was told from a tech that works for Shaw who lives in the same building as I.

And your luck you only got 5 interuptions per hour. I'm watching the Jays game and I've got 10 in the hour. What a pain in the ass!!

Good luck with the class action suit. The sound drops are not consistent in all Shaw areas.