I kind of have a hard time believing that a CSR was eating while in the middle of a call... I have never once had a problem with a *C CSR/TSR. I don't make frequent calls, but I always get someone who is very helpful and speaks English!

I kind of have a hard time believing that a CSR was eating while in the middle of a call... I have never once had a problem with a *C CSR/TSR. I don't make frequent calls, but I always get someone who is very helpful and speaks English!

Ditto.

today a man called to continue the harrassing and in the process

??

I could see someone actually eating at their desk (even though they definitely aren't supposed to), but I do have a potential defense for the dual receiver issue.

If you have multiple receivers and indicate that you cannot gain access to one of them to do a receiver swap (common troubleshooting method), some *C reps will begin to question whether the receiver is onsite. Perhaps the rep thought that you might be sharing the receiver with a friend or something (which is a definite no-no).

The fact someone else called you about this issue really makes me believe this is what happened (and at that point, they'd get you to verify the Unit-ID numbers from all your receivers to verify that you have them).

Got my "new" 530 unit last night. As expected, it was a refurb (the huge scratch on the top of the unit was my first clue; the lack of any accessories or documentation was my second). When I called to get the receiver authorized I asked the CSR what they meant by "refurbished". He said that it meant the case was used but the insides were new. I then asked him if the insides were new, why was there a history of PPV purchases showing up on the DVR list and why were there a number of telephone numbers still in the history as well? Oh, he says, the hard drive was ok so it wasn't replaced but the rest is new. Really?

Anyhow, got it up and running and we'll see how it goes. So far, so good, except I've got to go back into the settings and fix the video to show full screen SD channels (I have an HDTV and my wife doesn't like having black bars on the sides for the SD channels).
Well, as I feared, my "new" unit didn't last too long. The hard drive died about a week ago - no recording or pausing capabilities at all. I called *C this morning and after a brief conversation it was decided that I would receive another unit, scheduled to arrive in a few days. Service: great; reliability: not so great. :-)

I have never had an issue with *C until last night. e were watching T.V and all of the sudden the satalite turned off and a message appeared "aquiring satalite signal". I turned the tv and sat off and went to bed and thought nothing of it. Tonight i go to turn it on and NO SIGNAL. So i called up the tech reps and the first guy ran me through all the options and insisted on telling me my tv was on the wrong input. Now im not a huge tech nerd but i know my fair share about electronics and what not so i let him rant on about how to change it and blah blah blah....anyways he told me to try the receiver with the other cable we have coming in the house where our other receiver is....tried it...still didnt work...so i called back and got a young girl...she read the documentation on my file and she again inssited it was on the wrong input.....after explaining to her what i just went thoguh with the other rep she put me on hold for 10 minutes...maybe longer (i had it on speaker phone and i was doing other things) she then came back on and said shed send out a replacement receiver and that i was to take care of the shipping costs to get the old one back to them.......why should i take care of the shipping costs when its their hardware that screwed up? i could tel she was getting angry with me...which really gets you nowhere with me...and she finally said...."ok fine ill credit your account.,...is there anythying else i can help you with....good bye" and i couldnt even get a word in.....now i have to wait 5 business days for the replacement and well see if the cost is infact credited. i documented the whole situation with the names of the reps the times i spoke with them, exactly what they said theyd do....next time i will even record just to make sure i have some leverage.

has anyone else had any issues with their HD receivers like this?

Usually when you see the words "No Signal" in those exact words on your TV, your TV is in the wrong input. Aquiring Satellite Signal is a whole different ball game which is a message the receiver gives you. The receiver doesn't provide the message 'No Signal' in those exact words. HDCP is probably going to become a new issue with the CRTC making all providers STB's enable it. If you are using a DVI to DVI connection this may have been the cause. But in short yes. If it was the exact words "No Signal" on your TV screen, your TV is in the wrong input (or your receiver is off).

my tv is on the same input it has always been on for satalite. i know this because when i set it up i named the input "satalite" and it has never changed. I even hooked it up to my other tv when our other HD receiver is and same issue, "red light on receiver and no signal" Starchoice is sending me out another receiver to try. if this one doesnt work then it may be the satalite cable!

I received the replacemnt receiver and hooked it up and everything si good to go, works jsut like new......so infact the tech reps were wrong, it wasnt my tv. it was the receiver itself. it must have just "died". anyways all is godo now

My first 530 has been rebooting itself a lot lately, purchased about 18 months ago. We went through the factory reset process, but it crashed again.

*Choice is sending out a free replacement, and splitting the shipping charges. Technician was knowledgeable and polite. Overall it was handled very well.

I seemed to have lost all my channels on an old 400 series receiver last night. Only one of four receivers was affected. There was a short power outage caused by thunderstorms in the area.

Tonight, I just called *Choice, and got through to a technician in under 30 seconds. After I explained the problem ("Not Authorized"), and gave him the receiver serial number, he restored the service in under 30 seconds!

Very good service! Once again, I'm impressed with *choice service.

TLCHD began saying not subscribed today. I called, got very lovely CSR named Crystal on the first ring who fixed it right away. Excellent! Some other companies should take notes!

TLCHD began saying not subscribed today. I called, got very lovely CSR named Crystal on the first ring who fixed it right away. Excellent! Some other companies should take notes!
I for one am getting tired of having to call every time they change programming to remind them that I subscribe to every single non porn channel there is. I can understand Super Channel not being added but TLCHD is part of the HD pack along with HDNET and what not so why the hassle?

I for one am getting tired of having to call every time they change programming to remind them that I subscribe to every single non porn channel there is. I can understand Super Channel not being added but TLCHD is part of the HD pack along with HDNET and what not so why the hassle?

It comes down to the technology. When a change occurs *C sends the signal out to all the receivers, they have sold over a million. It's not shocking that some boxes don't get or don't register the hit. Stuff like this is why the call center is open 24/7. There are limitations to the technology in use, *C is doing everything they can IMHO.

Ok, I too support millions of applicants/users (24 hour Fitness job board in the US) and I have a practically non existent error rates in my database. If a single guy can do it then why can't a frigging corporation?

Ok, I too support millions of applicants/users (24 hour Fitness job board in the US) and I have a practically non existent error rates in my database. If a single guy can do it then why can't a frigging corporation?

and... How far does your signal travel? Via what median?

The globe is a dynamic place. Signals don't always get through coming from space through the atmosphere to hundreds of thousands of little dishes scattered across North America. Lets be realistic here, the technology has its constraints.

I'm "new' customer to *C (2-weeks now) and except for some odd-ball problems left http://www.digitalhome.ca/forum/showthread.php?t=87344

*C, especially their Installers' are "A1" -very happy thus far.
-their phone support is also fairly prompt, freindly and helpful, -again so far so good.


Rick.

So I get home on Friday (June 13th), and try to turn on my satellite receiver (DSR505HD), and I see the bars to the right scrolling. I had not used this receiver in about a week, so I didn’t know how long it was doing this. I figure maybe it is downloading something. So I leave it for a couple of hours. I go back and check, still scrolling. On the phone I get. I call starchoice and have a woman guide me through a few steps, nothing is working. At this point I have to leave the house so I ask her what I can try later when I get home. She tells me what to do and says to call back if these things don’t fix the problem. Later that night I try what she told me, to no avail. Saturday afternoon, I try each of the steps we went through again, still scrolling after the restart. I call starchoice again. I tell the guy what the receiver is doing. I tell him that I talked to somebody yesterday and what steps we took. He tells me the receiver appears to be done, tells me they will ship me a new one, no additional cost, and no shipping fees. It will take 3-5 business days. I just got a call from home, (4 business days later), my receiver has arrived. Thank you starchoice for the good service. Now if you can just get NFL Sunday ticket in HD I will be one of your most satisfied customers.

I had a fantastic experience with *C this afternoon. The rep was exceptionally helpful. He went over and above what I expected - a pleasant experience overall.

Customer service is lost when you get outside the box. Trying to set up my sat finder and need the LO (LNBF) freq, the symbol rate. I have tried every avenue in SC , no luck. Even the installer of home system really can't tell me anything, his finder came preprogamed.........

Of course, sometimes one can wait on the phone a while for tech support, but rarely.

They are always courteous and understanding. I bought a DSR-530 on eBay a while back which recently went south... only cycles the blue bars now. They are sending me a replacement for only the $13.99 Purolator shipping costs. You can't beat that!

I guess my only gripe is the way SC changes their packaging and/or add channels that increase my monthly charge when I have no need or use for them. The recent Sports bundle boondoggle and the more recent new channel additions increases come to mind.

All in all, we're happy to have SC HD in 2 homes for only $50/month total!